Ordered a like for like screen Friday evening to replace one that was broken that day. Unfortunately, I only realised after the order was confirmed, I sent it to my house instead of its intended de... Toon meer
Bedrijf heeft geantwoord
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These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... Toon meer
Bedrijf heeft geantwoord
Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already don... Toon meer
Bedrijf heeft geantwoord
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contactgegevens
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Verenigd Koninkrijk
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Uitstekend
466 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have been working with Austin for some time now....
I have been working with Austin for some time now, and the service has consistently been excellent. He’s knowledgeable, responsive, and always goes the extra mile to ensure everything runs smoothly.
If you’re looking to purchase Extron equipment, I’d highly recommend reaching out to Austin, he’s a reliable and professional partner who makes the whole process seamless.
8 april 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Charlie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would Recommend
Easy purchase, specialist products and great communication. Purchased 2 OPS PC's and a large Samsung Android Touch Screen. Would recommend.
4 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning CM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Partsmaster for a while…
I have used AV Partsmaster for a while now.
When ever i need expert help the guys there always help out and get back to me really quickly.
Next day delivery on all my orders and very friendly bunch. I must say my account manager Aiden is by far the most friendliest chap. will continue to use for a while for all my AV needs.
6 april 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Mr Brown
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
This companies customer service is superb, I couldn't speak highly enough of them, I've been using them for 9 years and they have always been great
31 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Bogan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Amazing customer service
Amazing customer service. After initially purchasing an incompatible monitor stand. Ellie supported and helped me find the right one. A few phone calls and changing of orders. We managed to find a suitable alternative. Never once was it a problem. Also delivery is still going to be next day. One of the best. Thanks.
26 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Andy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordering made easy by good service
Seamless ordering experience provided by Tom Donegan today and looking forward to recieving my new monitor by free 'next day' delivery.
Happy to use this company in the future.
23 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I had an excellent experience with AV…
I had an excellent experience with AV Partsmaster, Hamish helped guide me to buy the correct projector for our budget and requirement. Will certainly be back for more!
20 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Lauren
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic customer service from Michelle
Fantastic customer service, Michelle and the team helped me out massively when I accidentally ordered the wrong bulb. Sorted me out with a rapid return/exchange. Will definitely be using AV Parts Master in the future for anything projector related!
10 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Tom
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, speedy service, very pleased customer.
I recently worked with AV Partsmaster to upgrade my Sony VPL-290 projector to one of Sony’s newer laser-based models, and the experience was great.
I've always been happy with VPL-VW290 it's always been a strong performer, however, like many lamp-based projectors, it has inherent limitations—most notably in brightness, and besides I had decided I wanted a laser based projector.
The move to a laser-based projector has been a significant step up. The most immediate improvement is in brightness and no bulb to replace.
AV Partsmaster handled the entire upgrade process professionally. Their advice was well-informed and clearly based on real-world experience rather than just spec sheets. They helped identify the most appropriate laser model for my room and, ensuring the upgrade delivered meaningful Improvement.
And finally the price wasn't bad either!
10 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Rob
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Can't Recommend highly enough!
As a repeat customer having spent many thousands over the last few years they never cease to impress me with speed of delivery. My account manager Scott is quick in replying with quotes, and even when the purchase order doesn't get sent to him until lunchtime, I've still received the items the following morning. Magic - couldn't recommend them highly enough.
20 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Derek
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dealt with Aidan @ AVP today he was…
Dealt with Aidan @ AVP today he was very knowledgeable and I would recommend this company for all you AV needs
20 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Sarah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I sent in an inquiry regarding a…Projector
I sent in an inquiry regarding a projector, Aidan immediately called me back and answered all my queries. I ordered the projector on Thursday and it is due to be delivered by DHL today.
18 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Superb service!
Superb service!
I called in and spoke with Hamish and Tom about a 65 inch screen I needed, and they provided all the information and guidance I was looking for. They advised me on the right unit to choose and made the whole process easy.
It’s rare these days to find a company that genuinely cares, but the service I received from Tom, Hamish, and the team was excellent!
19 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Gerald
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I called AV Past master about…
I called AV Past master about purchasing an Epsom Projector, a sales person called Hamish took my details and after explaining that i wished to spend a thousand pounds he promised to call me back, I called 6 times and was given excuse after excuse and i was never given a call back in then contacted a company called Projector Point who called me back the same day and after dealing with a lovely lady called Clare I purchased a Projector and all the extras for £1100 obviously AV Pastmaster must have loads of sales and did not want my measly £1100 please please don't waste your time with AV Past Master they never call you.
10 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Janet
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for.
We've thoroughly reviewed and looked into this event and can see that our team attempted to contact you multiple times without success.
Sales opportunities are of the upmost importance to us alongside providing 5* customer service. We can see that you chose an alternative route into purchasing your projector and glad to hear your experience was satisfactory.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
Great service from Scott and the team
Great service from Scott and the team, who gave specialist advice and helped find projectors to meet our needs.
19 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon EC
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice and customer service
As a small community group buying a good value projector & screen that did what we required was of paramount importance. Ellie King-Green has been fantastic in terms of providing advice to help us make the correct decision. I'd already bought the screen on line and received a call from Ellie to check which projector I would be using, that's when the first class customer service started and began throughout our decision making process. We cancelled the online order as the screen was incorrect for our needs. It took months to make our decision as it's a big spend. She has made numerous telephone calls checking the information provided was what was required and produced a number of quotes and offered great advice. I trust AV Parts Master and know Ellie and her colleagues will continue this level of customer service should we need support in the future, which is highly likely.
If you want a trusted supplier then look no further.
Thank you Ellie great job
16 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Tracy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us and Ellie was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Advertising products for next day delivery they don't even have
As per some other users experiences this company are advertising products they don't have and then trying to sell you something else after you have ordered, or Bait and Switch as it is known.
Products advertised as next day delivery and then after you order and they take your money, they call to say they don't even stock it and offer you another product.
If you don't take that then they offer you a refund but advise it could be 3 or 4 days before you get your money back.
Terrible practice that is incredibly inconvenient and wastes a lot of peoples time.
16 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Gareth
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for, and we understand how frustrating it is to plan for a next-day delivery on a product that is no longer available.
To clarify the situation, our stock levels fluctuate rapidly throughout the day, and occasionally, an item sells out without associated messaging being updated in real-time. When this happens, our team’s priority is to find a solution so you aren't left empty-handed—this is why we suggest comparable alternatives. It is never our intention to mislead, but rather to ensure you have a suitable, immediate alternative.
We have already processed your full refund. While we submit these immediately on our end, the 3–4 day processing time is unfortunately dictated by banking systems and is outside of our direct control.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
Great Service
Based on the two times we have used AV Parts Master, the customer service has been exceptional. Follow up on orders by the team has been second to none - friendly and knowledgeable. We wont hesitate to use them for future opportunities.
12 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Matthew
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Clare goes above and beyond…
I cannot thank Clare enough for going above and beyond when it comes to customer service and getting the job done. She consistently shows genuine care, professionalism, and a commitment to making sure everything is handled perfectly.
9 maart 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Rebecca
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
cinema grade 4k…
I was looking for a cinema grade 4k projector to add movies to my golf simulator room
I had done research and had a few options in mind
I spoke to Tom who was knowledgeable, helpful and we quickly established that a Viewsonic was perfect for my room dimensions having discussed throw ratios and vertical lens shift and lumens.
I was able to collect within an hour and had the projector on the wall a few hours later
Very pleased
23 februari 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Peter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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