Away Reviews 

This is the second time I’ve needed help from Away regarding a couple of small warranty issues. They responded very quickly, eager to help and made sure they took care of the issue. I’ve told many of my colleagues about this, levels this high of customer service don’t seem to exist anymore. It’s refreshing to do business with a company that truly cares about their customers.

As for the large carryons on? It’s the best bag I’ve had, including Tumi and others. I fly weekly and it’s holding up to the abuse I put it through. Plenty of room and it glides through airports with ease. Love it.

The customer service team was extremely helpful in honoring the warranty and sending us the parts we needed to fix our bag. Thank you!

Excellent.....beyond my immediate expectations!!!

Away stands behind their products! After several years of very frequent use, the expansion zipper on my Away Bigger Carry-on Flex broke. The suitcase was still usable, but in expanded position only. When I got home, I filed an online claim that was simple and took only a couple minutes. LITERALLY less than 5 minutes later, I had a response and my brand new replacement was being shipped. I love my Away luggage enough that I would have purchased a replacement. My favorite thing about it is the ease with which it moves. The wheels move freely and my luggage never adds to the stress of getting through airports and from one place to another.

The experience was very easy and clear on what info is needed to submit the claim. I received a notification quickly that a new suitcase was on the way. However, I am still unclear if I need to return my old/broken away bag? Thank you!

The customer service at Away is exceptional. We had a problem with one of our suitcases and Away honored the guarantee and made it right. Will never buy another brand suitcase

Instructions to document issues with the lock were clear. Response from my submittal of pics and one sentence explanation was immediate. New lock mechanism arrived within days and installation was easy!

My handle broke and AWAY sent a replacement very quickly. I have several pieces of AWAY and absolutely LOVE it!

Quick, easy, efficient, effective

My suitcase is 8 years old I didn’t think away would help me at all but the lock and the wheels were not working as they once were and the inside panel had broken. I was wrong, away sent me all the parts needed and instructions on how to switch the parts out. Outside of the scuffs on the shell from constant use it’s brand new. Very impressed by their lifetime warranty.

Excelent customer service. They honor the gurantees.

I had a warranty issue with a suitcase and was not able to find the email because that email account had been closed, the away staff helped me work through the process and ultimately warranty my suitcase… I will continue to always order away luggage. It is absolutely the best!

I love going into Away stores, the sales staff are always so friendly and knowledgeable. I went in to purchase one of the Series 3, but ended up with the Topside hard shell. It is fun to be able to see and touch the items, and discuss my needs with someone. I will be back - thanks Away Venice store team!

I sent an image of my fraying bag and customer service immediately responded and sent me a new bag. 5 star service here

The team made it super easy to get my bag back up and running. Great support they stand by their products.

Easy communication and quick resolution

Easy to return the broken suitcase and received a new one quickly

I already like the product but I really appreciated the attentiveness at the store and the responsiveness and communication both in person and on-line about a purchase and a warranty inquiry.