Had an internal zipper pull that went missing on my Away expandable carry on. Filed a claim online with a description and photos along with my original order number. Heard back within 24 hours and... Toon meer
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Lees wat reviewers zeggen
Outstanding. I am so glad Away followed up with a "How did we do email," as I wanted to commend the warranty customer service. Terrific warranty customer service. The hanging pouch zipper broke in NYC... Toon meer
I could not be more pleased with AWAY's customer service regarding the 100% replacement, free of charge, of a 2018 luggage purchase due to a recent crack in the shell. Because the graphite color is n... Toon meer
The response time, the replacement item made the experience absolutely amazing! I will get another just for the customer service. The product on the other hand, not the same as what I originally purch... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Thoughtful standards for modern travel.
Contactgegevens
503 Broadway 3rd Floor, 10012, New York, Verenigde Staten
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4,7
Uitstekend
3K reviews
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Heeft 24% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered my new Away Bigger carry on…
I ordered my new Away Bigger carry on and love it. The luggage tag was flawed. I emailed away and sent a picture of the imperfection. I was promptly sent a new tag.
4 oktober 2026
Someone actually communicated with me
Someone actually communicated with me. I was notified that you needed another pic. Customer Service in this day has gotten so bad so and it is very nice to have someone get back with me.
3 oktober 2026
Resolved issue promptly with a…
Resolved issue promptly with a replacement. Out of stock on the original color, but were able to send the closest they had with great communication.
1 oktober 2026
Away quality is great
Away quality is great! Love our luggage & their customer service is great as well! Highly recommend!
30 september 2026
Fast and efficient warranty process.
3 oktober 2026
Received tracking delivery information…
Received tracking delivery information from UPS but did not receive the item.
3 oktober 2026
Antwoord van Away
As a merchant we are truly at the mercy of the big shipping carriers that we use - we will escalate with them and reach out to you for next steps!
Away does not stand behind the quality…
Away does not stand behind the quality of its products. Considering the price, this is concerning. The luggage is nice, the accessories are not durable.
30 september 2026
Review zonder uitnodiging
Away customer service was very prompt…
Away customer service was very prompt about responding to my issue. They quickly resolved it by shipping a replacement item to me. Very seamless and I will make more purchases from them in the future based on the quality of their product and their outstanding handling of issues like I had.
29 september 2026
Amazing customer service
Amazing customer service; great warrenty they stand behind their product
30 september 2026
10/10
Customer service was great & they really mean it when they say Lifetime Warranty!!!
3 oktober 2026
Flawless Customer Service from Away
Incredibly quick response and immediate resolution for an issue I had with a luggage product ... A+ customer service all-around.
30 september 2026
Away is Simply the Best!
Away stands behind their product 100% with an excellent warranty.
3 oktober 2026
GREAT Warranty
I purchased two pieces of luggage from AWAY in 2017. Unfortunately, one checked bag was badly damaged on a flight last year.
I contacted AWAY and followed through with the warranty process, and within a week a replacement bag was delivered.
I am very pleased with my luggage and will continue to buy AWAY luggage in the future.
3 oktober 2026
Appreciated how easy it was to file a…
Appreciated how easy it was to file a warranty claim (7 years after purchase!)
30 september 2026
Prompt response from customer service…
Prompt response from customer service and the locking mechanism was replace right away. Thank you
3 oktober 2026
Away stands behind their product!
Away stands behind their product. Their service was quick and amazing. Love, love, love the lifetime guarantee! A loyal customer from now on!
3 oktober 2026
Away stands behind their lifetime…
Away stands behind their lifetime warranty! I promptly received my replacement within days. Could not be happier with the service. Would not hesitate to buy Away luggage. Perfect gift for travellers!
30 september 2026
I was expecting a replacement part and…
I was expecting a replacement part and received a new suitcase….amazing!
3 oktober 2026
Every interaction I have with Away is a…
Every interaction I have with Away is a positive one. I was able to get the help I needed and I’m happy worh the outcome.
2 oktober 2026
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