AXS USA Reviews 17.194

Jaylon was a tremendous big help thank you

They force you to use their resale site. I listed my Coachella tickets two months before the event to see if I could get any offers before attempting to sell in-person and eventually took them down from listing a week later. I did not know that doing so would cause my tickets to be moved to the bottom of the barrel and least priority to be shipped out. A month before the event, I noticed people were receiving their shipping confirmations but I did not receive anything so I called to ask about the shipping status (wait time was over an hour), customer service told me that I would not be getting my wristbands in time for the event to resell in person and would need to use their resale site as the safest option. The only other option is to show up in person at Coachella and pick up my wristbands myself. I relisted my tickets on their resale site and when they were sold, they told me I could not transfer my sales balance until the event started. I had to wait 3+ weeks to get my money. I have never experienced a hold on my money despite the sales transaction having been completed with other ticketing sites. After the event started, I attempted to transfer my sales balance to my bank account but their website kept timing out. I had to wait over an hour to speak to a representative because their live chat kept timing out. The chat said I would lose my place in line if I am inactive for 10 minutes. I would move my mouse cursor every 5 minutes but I would still lose my place in line so I had to keep entering a period (.) in the chat in order to "stay active". The live chat agent eventually walked me through troubleshooting, and I had to remove my bank accounts and re-add them to no avail. She told me to try on my phone web browser, and it still didn't work. I was then forced to install the app and even then, I encountered issues where it stated the transfer was incomplete. The live chat agent had to check on her end for me and confirmed the transfer was completed. I did not receive any email confirmation and had to log back in on a web browser to find the pending transfer in the history. This pending transfer status was not available to view on the app. There is a huge disconnect between the browser and app capabilities. If I can avoid it, I will never use AXS for ticket purchases ever again.

Makayla J was awesome, otherwise I'd leave a zero star review. Been trying to access my tickets for a week, and all the live chat employees are clueless and unable to do their jobs. Makayla was able to solve my issue in under 10 minutes without the annoying back and forth with emails/clueless chat team.

Makayla J. was a great help with my issues on AXS today. She went above and beyond and was so patient and she resolved all my issues and was able to find my tickets.

I spoke to an agent this morning and she was very rude to me. She hung up on and thought it was funny. My tickets were not delivered to me, I didn’t get the whole reveling my tickets due to not telling my tickets could not be delivered to me due to invalidated address. I asked to speak to a supervisor and she told me no. She laughed and said I would have to be ok with that. I told her I didn’t think it was funny. I told her I would call back and she told me too, in which I did and she answered my call again. She refused to give me any reassurance that my tickets were at will call. She told me she wa hanging up on me again. She would not let me talk and I don’t appreciate that. I spend a lot of money on tickets and do expect some proof that my tickets will be there at will call. Very bad experience. I believe her name was Dixon at the call center. I do expect to get a refund for shipping.

The services were very polite and super efficient.

Thanks again :)

Sherrell was a great help! She resolved my ticket issue efficiently. So happy with her attentive service.

Sherrell B was really helpful and solved my issue within a couple of responses!

Response time was too long. And the payment system on the app/web would be so much better if there was some sort of way to check progress

Kevin fixed my issue almost instantly, and was incredibly helpful and kind all along the way. Kevin W for the win!

Very quick replier and nice person and helpful!

The AXS rep (Makayla J) was very helpful in explaining what was needed to answer my request. The rep completely understood what I wanted. This matter was handled in a reasonable amount of time.

I purchased a meet and greet for an artist and was refunded my money a day before without a good reason why unsatisfied

Nice ！
Nice ！
Nice ！
Nice！

Frequently the app does not work to access my tickets causing significant delays at the venue entrance. I have been purchasing much less concert tickets and sporting events tickets than I used too, about 90% less, because I know that if the axs app is used, I will have problems and delays entering the venue almost every time and that sucks.

Great help from Tasha c!!! Saved my Coachella tickets!!

Would give this site minus 100 stars if I could. Like many others, whilst travelling I only have data and not mobile access. Bought tickets to see a show in Nashville whilst on holiday in USA. Tickets on AWS app which I've used before in the UK. Can't log in on just email verification, it insists on both emails and mobile text verification despite also having biometrics turned on. Contacted online chat - useless. Had to turn on my very expensive mobile text e SIM, to find I can't even screenshot the ticket QR code for the event as they renew every 59 seconds! So after incurring great cost today, still have to turn on again at great cost tomorrow for event. I can access my bank accounts and make payments - but can't access tickets to a concert! Absolute rubbish and wish I had not bothered to book this event - cost me an extra £20 on top of the tickets. Not impressed.

Makayla J was extremely helpful and patient throughout the entire process!

Kevin W. was great and very helpful. Unlike the first person I chatted with, he actually answered all of my questions. Kevin W. gets 5 stars.

AXS however gets 1 star. I was unable to purchase a ticket for a concert due to an issue with the security protection which flags random customers as bots. By the time I got out of fake bot jail no more tickets were available. When I asked if anything is done for customers who are impacted by this, the answer was no. I find this policy wild, as the negative experience was wholly due to an issue with AXS' system.

The only reason this isn't zero stars is because Kevin W. was really awesome.