Baby & Co Reviews 

Very poor communication and unreliable delivery

I ordered an item from Baby & Co which was advertised with standard delivery, so I expected it within the usual 7–10 days. I received no updates or emails at all after ordering.

Once the delivery timeframe had already passed, I had to contact them myself to ask where my order was. Only then was I told that the item was delayed until mid-February — over a month later than expected.

If I hadn’t chased this up myself, I have no idea when (or if) I would have been informed about the delay. This lack of communication is unacceptable, especially for a baby-related product where timing matters.

Very poor customer service, misleading delivery expectations, and an unreliable website. I won’t be ordering from here again.

Too early to review. Ask me in 3 months time.

Ordered a car seat over a month ago and it still hasn't arrived, no tracking information and no update. Shocking service, which is very stressful!!!!!

Bought in the lead up to Black Friday and Baby & Co had a great price on a Cybex travel system bundle we wanted. Communication was pretty good including proactive phone calls when the items were due for delivery. The only downside is the length of time the bundles take to come in, presumably, from the manufacturer, assuming the items are dropshipped. It took 18 working days from order for the majority of the products to arrive. This was a bit longer than the 10-14 working days advertised and ended up causing an issue with an earlier than expected baby. Overall a good experience but with the caveat of the delivery timescales.

Great item and timely delivery

Quick turnaround of order
Car seat arrived in excellent condition within 2 days of placing the order. Excellent service

Love my order.
Order came quickly (2 days) i needed it asap so emailed- quick response and brilliant customer service. Thank you! Will purchase from here again

Really friendly and helpful with loads of advice. Why real shops run by people who care are so much better :)

Fast service and the best price online. Great quality product from a leading brand (Cybex). Thanks so much!

Brilliant never used before great price excellent customer service. And speedy delivery. Very pleased thank you would highly recommend.

After placing a very expensive order I didn't get much in the way of notifications as to how long my order would take. Once it came I was very happy with it. An amazing car seat with easy fitting instructions.

Amazing. Very good product. Delivery was on time

Great customer service. Prices were very competitive - plenty back up advice . Would definitely recommend

It is the second time I shop at Baby&Co and it's great. They have loads of choice from all categories, Very good price, great quality products and communication is good. I definitely recommend.

Bought the Silver Cross Pop buggy and it’s been brilliant so far. It’s compact, easy to fold, and comfortable for our child. Perfect for days out and fitting into the car boot. Really happy with the purchase.

Excellent company, delivery was as expected, communication was excellent. Would definitely recommend

Bought a Joie Booster Seat from Baby & Co and couldn’t be happier. It feels sturdy, well made, and easy to use. Ordering was straightforward and delivery was quick, which made the whole experience stress-free. Highly recommend.

Very good customer service

Ordered several products and they kindly pointed out an item i ordered was already part of a bundle and refunded me for it rather than deliver it. Pleasure to deal with, and ensured the delivery occured on a day that suited a week later than planned.