Bags & Bows Online Reviews 

Your customer service representatives are very nice and very helpful. I feel so sorry that they have to explain the rest of the companies crappy service. It took 10 weeks to receive our hot stamp boxes. We were originally told 4-5, then longer, then longer. It was a very fluid delivery estimate. Then I received my bill and I was charged two custom artwork fees for one hot stamp plate that did not change design from the old system to new system. I was told there was not going to be any charge for me while you switched from one system to another.

No Sheer ribbon in stock and out of so many products especially regarding the shopping bags I use in my store

I have been a loyal customer of B & B since 2000 and have relied on you for much of my POS support over the years. Suddenly, you have pared way down and many of my favorites are no longer available, or even substitutions for those items. My gallery is finally recovering from Covid, and yesterday, I placed what what ended up being a moderate order. I planned for it to be a much larger order, but you no longer carry much of what I need. You should drop the word "Bows" from your company name, because you no longer offer them - not even the ribbon to make them. I hope this is a temporary situation. My intention is not that this review appears on your site, I just hope the right people in your organization see it and take heart.

Ordered Sept 12 and still haven't seen my shipment. I called two weeks again and was told the items were in stock and she would call me back after she talked to someone about when they would ship and still no call back? Emailed customer service and no reply.

I have tried to returned a product that was of a poor quality without imaging that the phone customer service would be worse.
The first time I called, I was told I could return the goods with a 20% fee deduction. A hit I chose to accept rather than keeping a bad product. Then I was told I would receive a return label by email. After a couple of weeks, I called again because I never received this label. After 40 minutes wait I was told that they do not send label so when I asked to speak to a manager I had to wait another 30 minutes and never had the chance to speak to anyone. I have tried multiple time since then and could only give up after 40 minutes of terrible music (almost as bad as the whole service).

I placed an order and needed it by Sept. 20. I had not received it so I called you. Noone called me. I was told that the item was out of stock and they couldn't help. Horrible business, horrible experience.

Perfect! Thank you.

I'm placing a second order in hopes that it will arrive by the date I need them. The first order, nobody at Deluxe or Bags & Bows can confirm if it's been shipped or not. I've gotten email notices with conflicting info, one says they are back-ordered for 2 months, the other saying they shipped. Phone calls to the company get passed back and forth between departments. Emails go unanswered for days. Still no answers...

Beautiful product and ease of ordering! Thank you.

All of my retail products have been discontinued and all my emails and phone call messages have not been responded too !

I have not received my order yet. Why are you asking how it went???

I was ordering and the screen just went away....and I had to enter my credit card 3 times.....gggrrrr... and now I see I have 2 orders coming. PLease stop one of them...I only want one order!!!

Love these products and looking forward to receiving the Holiday Tissue paper!