Ordered a birthday cake and arranged a delivery date. Shortly afterwards I realised I had got my dates mixed up. Spoke to someone called Joy at the company via email. Arrangements were changed with th... Toon meer
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Lees wat reviewers zeggen
Ordered a dairy-free cake for my baby’s 1st birthday and paid to get it delivered. They delivered the cake two days late so my poor baby did not get a cake for his very 1st birthday. The delivery comp... Toon meer
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I've used them many times and always had great customer service and delicious cakes. On tailored cakes they're great too; from the simplest adding a specific name and/ or photo, to a completely bespok... Toon meer
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Very comprehensive product range with easy ordering - always a good start! I had ordered a large cake for my grandsons’ joint baptism and was absolutely delighted with the appearance and taste of thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Contactgegevens
12 Southglade Food Park , NG5 9RG, Nottingham, Verenigd Koninkrijk
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,9
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2K reviews
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Beautiful cake
Ordered a cake for 60th wedding anniversary. The process was extremely easy, I could personalise the cake easily. It was delivered exactly when expected. The cake was so light and iced beautifully. I would highly recommend Bakerdays.
17 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your wonderful 5-star review!
We’re delighted we could be part of such an incredible 60th wedding anniversary celebration.
It’s lovely to hear that personalising and ordering was easy, the cake arrived right on time, and most importantly, that you enjoyed it! ✨
Thank you for recommending bakerdays, and we hope to bake for another special celebration soon!
Beautiful cake delivered on time with…
Beautiful cake delivered on time with clear notification of delivery.
31 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely review!
We’re delighted you loved your cake and that everything arrived on time with clear delivery updates. 🎂
We really appreciate your feedback and hope to bake for you again soon!
👍👍👍👍👍
Easy ordering.
Delivery on time.Protective packaging.
Impressive decoration and tasty fruit cake.
2 augustus 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely review!
We’re delighted you found ordering easy and that your cake arrived on time and safely packaged. It’s wonderful to hear you were impressed with the decoration and enjoyed the fruit cake too! 🎂
We hope to bake for you again soon.
So pleased with the fudge brownies to…
So pleased with the fudge brownies to celebrate my son’s A level results. Arrived on time, well packaged and overall quality was great. Will be using you again in the future
12 augustus 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely 5-star review!
We’re thrilled the fudge brownies helped make your son’s A-Level results celebration extra special.
Congratulations to him on his results! We’re so pleased everything arrived on time and you loved the quality.
We look forward to baking for you again!
Exceeded my expectations
Exceeded my expectations. Cake looked exactly as shown on the website. Arrived fresh, well packaged and tasted fantastic. Made the birthday boy's day!
13 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for the fantastic 5-star review!
We’re delighted the cake exceeded your expectations and arrived looking just as you hoped, fresh and delicious too! 🎂
Most importantly, we’re so pleased it helped make the birthday boy’s day extra special. We hope to bake for you again soon!
Antwoord van bakerdays
Thank you so much for your lovely 5-star review!
We’re delighted you enjoyed your cake and really appreciate you choosing bakerdays.
We hope to bake something special for you again soon! 🎂
Great service
Shiela was fantastic in curating my personalised brookie across 36 locations. She was super responsive and turned everything around very quickly. Great service and everyone loved the product.
6 augustus 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your wonderful review!
We’re delighted to hear that Sheila was able to help organise your personalised brookies across all 36 locations and make everything run smoothly. It’s fantastic to know everyone loved them too!
We’ll be sure to pass your lovely feedback on to Sheila and the team. 🎂
First experience of Bakerdays was good.
The cake was wonderful and just as requested - beautifully and securely packed, arrived on time, tasted great. However the online booking wasn't working properly, and wouldn't take my payment, so I had to phone the company to place the order. Once I got through the staff person was very helpful.
25 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your feedback!
We're delighted to hear that you enjoyed the cake and that it arrived safely, on time and just as requested.
We're very sorry that you happened to experience an issue with our website just as you were trying to place your order. We appreciate how frustrating that must have been, but we're pleased our team was able to help you complete everything over the phone.
Thank you for your patience and for choosing bakerdays. We hope your next experience with us is a 5-star one from start to finish!
Everything was absolutely poor, don't even bother
Everything was absolutely poor, service, delivery of cake, traditional sponge stated cream and jam filling but I received a plain squashed cake, packaging was wet. It took 1 month for my refund. Bakerdays lie alot saying accounts team are on holiday that's why refund is taking long....until I disputed this with my bank I then received my refund. Disappointing and disgusting company. Alot of stress and emails went out, they just did not care. Customer service Marielle G really bad and lied alot in emails.
7 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you for sharing your feedback.
We are truly sorry to hear about your experience and the frustration this caused. We completely understand how disappointing it must have been to receive a cake that did not arrive in the condition expected, especially after ordering a traditional sponge cake with a cream and jam filling.
We would like to reassure you that our Customer Service Team was not trying to mislead you. When we advised that our Accounts Team were processing outstanding refunds, this was based on the updates available to us at the time, and we were also waiting for their confirmation before being able to provide further updates.
Having reviewed your order, we can confirm that your refund was processed on 05/08. We are very sorry that the process took longer than expected and for the additional stress caused by the delays and follow-up emails.
We have also shared your feedback internally regarding the delivery, packaging, product quality, and communication so we can review where improvements are needed.
We sincerely apologise again for the disappointment caused and appreciate you taking the time to share your experience with us.
Arrived promptly to our holiday home in…
Arrived promptly to our holiday home in perfect condition. Cupcakes were puffy, light and delicious!
6 augustus 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely feedback!
We’re delighted to hear that your cupcakes arrived promptly and safely at your holiday home, and we’re so pleased you enjoyed them. It’s wonderful to hear that they were light, delicious, and arrived in perfect condition.
Thank you for choosing bakerdays for your celebration — we really appreciate your support and hope to bake for you again in the future.
Unfortunately
Unfortunately, my cake was delivered early and left outside my front door while I was away. I was not home for the rest of the day and only discovered the package the following day. The box had been exposed to the weather for many hours and was completely soaked, leaving the cake damaged beyond use. As a result, our celebration was ruined because we did not have the cake that had been ordered for the occasion.
27 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you for sharing your feedback, and we’re very sorry to hear about your experience.
We completely understand how disappointing this must have been, especially as the cake was ordered for an important occasion and was damaged after being left exposed to the weather.
We would really like to look into this further and help resolve the issue for you. Could you please email us at sales@bakerdays.com with your order details and photos of the damaged cake and packaging?
Once we receive these, we’ll review everything and come back to you with a suitable resolution.
We’re very sorry again for the disappointment caused and appreciate you bringing this to our attention.
Nice cake, poor packaging & no reply
The cake itself was nicely made and tasted good, but it arrived damaged. The packaging was very poor, which is why the cake got ruined in transit. I tried contacting you about this but never received a reply or even an apology. Please improve your packaging and customer service.
7 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you for your feedback, and we're very sorry to hear about your experience.
We have checked our records and can confirm that we received your email regarding the damaged cake, along with the photos, on 26th June. Our colleague Joy also responded to you via email on the same day with a resolution.
Could you please check your junk/spam folder in case our reply was filtered there? We have also resent the previous email and goodwill gesture for your reference.
We completely appreciate your comments regarding the packaging and customer service, and we’re sorry for any frustration caused. We will continue to review our processes to ensure we provide the best possible experience for our customers.
Thank you again for bringing this to our attention.
This is a great company producing…
This is a great company producing beautiful cakes choice of sponges fruit cake etc the chocolate sponge is to die for! My own family love the photo cakes seeing a photo of themselves as well as a birthday greeting. Thank you Bakerdays for all your wonderful work and arranging delivery to my door.
28 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely review!
We're delighted to hear you and your family enjoy our cakes, especially the chocolate sponge and personalised photo designs.
We really appreciate your support and look forward to baking for you again soon 🎂
They go above and beyond
They go above and beyond. First cake Delivered was damaged so I contacted Bakersday. I sent them pictures of the damaged cake which the courier had delivered the cake the wrong way up. They then sent me another one the next day which was amazing service. Highly recommend Bakersday. Not the Delivery firm.
31 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your kind review!
We're sorry your first cake arrived damaged, but we're delighted we could put things right quickly.
We really appreciate your recommendation and hope to bake for you again soon 🎂
Easy to order
Easy to order. Arrived on time. Nice moist cake with a lovely flavour
24 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely review!
We're delighted to hear that you found the ordering process easy, your cake arrived on time, and that you enjoyed its moist texture and delicious flavour.
Thank you for taking the time to share your experience. We look forward to baking for you again soon!
Cake was small and very unimpressive…
Cake was small and very unimpressive for the price paid. Decoration was big standard print with little detail and cake looked deflated. We would have been better off getting one from a supermarket
3 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you for your feedback, and we're very sorry to hear you were disappointed with your cake.
We'd really appreciate it if you could contact us at sales@bakerdays.com with your order number and a few photos of the cake. This will allow us to review the decoration and quality with our Production Team and investigate what happened.
We look forward to hearing from you and having the opportunity to look into this for you.
They have some of the best vegan cakes…
They have some of the best vegan cakes you can buy! The vegan base is really high quality!
9 juli 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you enjoyed our vegan cake and that you think it's one of the best available. We work hard to ensure our vegan recipes are just as delicious and high quality as the rest of our range, so your kind words really mean a lot to us.
Thank you again for taking the time to share your feedback. We look forward to baking for you again soon!
We as a family love Bakersday…
We as a family love Bakersday cakes...we order in advance and delivery is smooth and straightforward. We have been ordering for 6 plus years now and the cakes have never failed us. We always look forward to any excuse to purchase a Bakersday cake !!
28 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your amazing review!
It means the world to us to hear that you've been choosing bakerdays for over six years. We're so grateful for your continued support and are delighted that we've been part of so many of your family's special occasions!
It's wonderful to know that your deliveries have always gone smoothly and that our cakes have never let you down. We love that you look for any excuse to order one 🤭
Thank you again for your loyalty—we can't wait to bake many more cakes for you and your family in the years to come!
The full experience was excellent on a great Retirement cake
The full experience was excellent from ordering the Cake, the delivery by DPD which was tracked and on time and actually consuming the cake which was for a retirement party.
27 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your wonderful review!
We're delighted to hear that everything—from ordering your retirement cake, to the tracked DPD delivery, and of course enjoying the cake itself—met your expectations.
It means a lot to know we could play a small part in such a special celebration. We hope the retirement party was a fantastic occasion!
Thank you again for choosing bakerdays, and we look forward to baking for you again for your next celebration!
Crushed cake
As I told you in an email, the cake had been crushed on one side😡
30 juni 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you for your feedback, and we're very sorry to hear your cake arrived crushed.
Please could you contact us at sales@bakerdays.com with your order number and, if possible, a few photos of the damage? We'd really like the opportunity to make this right for you.
We look forward to hearing from you and resolving this as quickly as possible.
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