Give sam a raise!!! I had a great experience at Balfe’s Bikes in Fulham, and I’d especially like to thank Sam for his excellent customer service. Sam was extremely helpful, friendly and pati... Toon meer
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Lees wat reviewers zeggen
Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and en... Toon meer
Many thanks to Marcos and the team for their patience, generosity and willingness to share knowledge on our attempt to build-from-scratch a bicycle and the joys of a 1998 French frame. I fear we may... Toon meer
Nuno is an outstanding bike specialist with a warm, honest, and friendly approach. The reception team —Simon, Marlon, Jaco, Jessi and all-are very welcoming, offer knowledgeable advice, and genuinel... Toon meer
Bedrijfsgegevens
Over Balfe's Bikes - Fulham
Geschreven door het bedrijf
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Geschreven door het bedrijf
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contactgegevens
592 Fulham Road, Fulham, SW6 5NT, London, Verenigd Koninkrijk
- 020 7731 1700
4,3
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
4-5 day turnaround for bike service - what a joke!
I booked my bike in for a routine service, dropping it off in-store in the appointed time slot. Two days later they hadn't even looked at the bike and it turns out that they don't start work on your bike until 3 or 4 days after they receive it. If you need your bike for travel during that time then tough! I took my bike away again unserviced. Very disappointed indeed and I will not waste my time with these people again.
5 februari 2025
Review zonder uitnodiging
Antwoord van Balfe's Bikes - Fulham
Hi Rachel,
I am sorry to hear that you were unhappy with the timeframe for your repair. Having spoken to my team I can see you dropped the bike off on Monday where we let you know it would be a 3-4 day turnaround. We then sent you a quote and spoke to you on Tuesday and had the bike lined up to be done for Wednesday morning. As we run a drop off service a 3 day turnaround is often expected especially for an Electric folding bike general service.
We do understand that you need the bike for travel and can only sympathise, being without your bike is difficult. Hopefully you get your bike sorted and if you need we are always happy to get your bike serviced.
All the best,
Balfe’s Fulham
Antwoord van Balfe's Bikes - Fulham
Hi Arthur, Thank you for the feedback - please come back whenever you need to. Hope you are enjoying the bike ! Kind Regards- Cormac
The place to go in London
I was very well attented when I went to pick up my new Brompton P line, 12 speeds. It was perfectly set and ready to go!
21 januari 2025
Service OK
Service OK. Somewhat expensive. Did not feel they would be willing to do a little bit more for you.
20 januari 2025
Antwoord van Balfe's Bikes - Fulham
Hi Jerry, we are glad you enjoyed. Hope you like the bike!
Such very helpful people
5 januari 2025
Antwoord van Balfe's Bikes - Fulham
Thanks Barbara, please swing by if you need anything else we are happy to help. Kind Regards, Cormac.
Antwoord van Balfe's Bikes - Fulham
Thank you for the wonderful feedback David- please come back whenever!
They tried to rip me off...
I specifically asked for 2 things to be done to the bike - both of which I could do myself were it not for the fact that I didn't have the specific tool required. I agreed the price with the guy at the desk and left it with him.
As with many technical jobs, the workshop guys took in the bike and immediately assessed everything (not just what I asked for). They then rang me to tell me that there was x,y & z wrong with the bike, trying to rip me off by saying that they couldn't possibly do the job I requested without new chain, new brake pads, new cassette etc. ( I would have to pay about 3x the price for all of this, some of which I had replaced not one month ago, so I knew was perfectly fine)
Classic case of trying to trick somebody they assumed knew nothing about bike maintenance into paying for things they didn't need. Such a shame.
I suggest that next time somebody brings in a bike and tells you explicitly what they need fixing, just do as they've asked. Perhaps make a note of any other issues you find and let them know that you could fix it if they'd like. Don't try and force them into paying extra for it. I had to say "Can you do the job I have requested, or do I need to collect the bike and take it to a different shop?" in order to get them to stop trying to twist my arm into buying other things.
Remember that the cycling community is not always rich - if I could afford to fix everything I'd probably buy a new bike! Look after the little guys just getting into cycling & make it a great customer experience...it's not hard! @Balfe presumably started the company to help people fix bikes - not rip them off!
11 januari 2025
Antwoord van Balfe's Bikes - Fulham
Hi Joshua,
Thank very much for your feedback.
I have spoken to the mechanic who quoted your bike and he has given me the rundown of what your bike needed to be safe on the road and perhaps a few suggested upgrades that your bike would most certainly have benefited from if you are riding frequently. The mechanic usually discusses this when the bike is dropped so apologises that on this occurrence this did not happen. This would of solved the unexpected reply of a higher quote than expected.
We would like to invite you back to the store if you would like to go through this in further detail.
Thanks
Cormac.
The sales staff (especially Cormac)
The sales staff (especially Cormac) are perfect.
Well trained, smiling and trying to find solutions.
29 december 2024
Antwoord van Balfe's Bikes - Fulham
Hi Ryan, we thank you for the positive feedback do come back anytime - Thanks. Cormac
Good,friendly,helpful staff.Everything…
Good,friendly,helpful staff.Everything goes smoothly
24 december 2024
Antwoord van Balfe's Bikes - Fulham
Hello Iveta, many thanks for the feedback- do swing by if you ever need anything else! Kind Regards, Cormac.
Great service and great attention to…
Great service and great attention to detail when it came to fixing my bike , also great knowledge of the accessories they have in store . Will return , they now have a customer for life.
31 december 2024
Antwoord van Balfe's Bikes - Fulham
Hi Liam, we are glad you had a positive experience in store - hope to see you again very soon. Kind Regards - Cormac.
Quick, efficient.
Had a problem with my shifter. Just walked in and 2 days later everything running nice and smooth. Thank you !
3 januari 2025
Antwoord van Balfe's Bikes - Fulham
Hello Molly, than you so much for the feedback - please pop back whenever you need! Kind Regards, Cormac.
Antwoord van Balfe's Bikes - Fulham
Hi Jan, many thanks for the feedback- please swing by if you ever need it. Do let us know if there anything we can do in order to change this to a 5 star review. Kind Regards, Cormac.
Antwoord van Balfe's Bikes - Fulham
Hello Cyril, we are pleased you enjoyed the service - please swing by whenever! Kind Regards, Cormac.
amazing people at Balfes Fulham
amazing people at Balfes Fulham. spcial mention to Nunu the mechanic
30 december 2024
Antwoord van Balfe's Bikes - Fulham
Hi Shaun, we are glad you are pleased with the service. We will pass your thanks to Nuno! Please swing by if you need anything else. Kind Regards, Cormac.
The Guys in Balfs Fulham are great!
The Guys in Balfs Fulham are great!
The bike mechanic gave me some tips on what to look out for but overall great service.
23 december 2024
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