Balfe's Bikes - Gatwick Showroom Reviews 

Efficient,informative work...on a new rear wheel required.Good post work advice too.

Staff went above and beyond and are always happy to assist. Love the new bike!

Great shop, great staff, great service
Will keep going there when I need something and recommending them

Absolutely Brilliant . The staff at Balfe’s Bikes Gatwick couldn’t have been more helpful . My wife is very pleased with her bike . Would highly recommend them to anyone needing advice and wanting a fair price .

Phoned in advance to check the store had the tyres I wanted in stock, told they were, so drove the 25 miles to the store only to find they weren't.
There were no available alternatives in stock either and although someone offered help with an online search, this could all have been avoided.
Initially given the wrong charger and battery cover etc. when I spent six thousand on my bike and having to return, only to find when I got back home again, there was still the incorrect parts given.
I shall no longer bother going back and shop elsewhere, a shame, because its a good store.

Went in to the Gatwick store and got quick service on some pedals that were in stock. Staff very helpful.

Top service.. knowledgeable staff who gave me multiple options on a SRAM warranty part; even though I hadn’t bought the bike from them!
They fixed the issue, saving a lot of time.. top service and also perfectly wrapped bars to boot! So helpful my stepson bought his Giant Defy from them shortly after.

Great shop they were very helpful with my bike queries. Good selection of products and bikes. Will be back in future

Excellent service. Staff at this branch are very friendly and helpful. I would definitely choose Belfies for all my cycling needs, and if I have any issues, Gatwick branch would be the one I would visit!

Great service from all the staff in the Gatwick shop.

Good quality workmanship. Good price and friendly and helpful staff

Nipped up today with a squeaky Wife bike on the off chance someone could help - Nick dropped everything took the bike off and then gave it a a quick ride to test it. He then waited for me to do the same before agreeing it was fixed! Then gave me a really good honest appraisal of what I need for my next gravel bike - covered all the key things I needed to know and some more! Top man

Last minute jersey needed and plenty of stock available in my size which was great. Helpful staff.

We had excellent service from all we came into contact with during the 2 X bike purchase! Many thanks to Ian and his team.

Great bike and absolutely fantastic service from Ian, Steve, and Louis at Gatwick. They made the whole process smooth, helpful, and highly professional. I really appreciate the team's effort and love the new ride. Highly recommend this shop!

Friendly, helpful, knowledgable staff. Great service and communication from the workshop team.
Very happy with the work carried out.
The team in-store are also excellent and were happy to provide advice and tips re products purchased.

Super advices at the store

Excellent service - listened to us when my son talked through some issues he’d experienced with his bike, then showed us how we can look after the bike above what we already do. Very knowledgeable and helpful. Would recommend

Unfortunately had a bad experience both times I used balfes, the first time I went to test ride my new e bike and they hadn't put it together properly so I fell and broke the light on my brand new bike. This causes us to wait over an hour for them to fix the bike. Then we had to come back all the way to Gatwick for them to fix their mistake. The second time I went in for my servicing, they said it would take 4 days which already sounded long but then it got to 7 days and they still hadn't even touched my bike, so for a week I couldn't use my bike for my daily commute to work which caused a lot of stress and for no reason! Then after a week I was told they needed to order a part for my bike which would take another 5 to 7 days! Eventually I finally got my bike back after about 2 weeks and £185 pound later (plus they tried to charge me extra for the part they ordered even though my bike was in warranty )but I dont think I'll ever use Balfes again and cant recommend them to anyone frankly after my awful experience.

The staff are knowledgeable but could do with extra training on their customer service.