Balfe's Bikes - Gatwick Showroom Reviews 

I was well impressed with your services.

Steve was brilliant at Balfes excellent service when I purchased my new valdo bike

I took my sons bike in for a warrently claim due to accidental damage to a Roval rear wheel. The team were fantastic and repaired the wheel free of charge at their own expense to avoid a wait for a warreny claim to proceed. Great service.

Also sent to Customer email

Outstanding Customer Service Balfes Bikes.

I wanted to take a moment to thank you for the outstanding service I received from everyone at Balfe’s Gatwick.

What struck me immediately was what an amazing team you have. It is clear that everyone gets on well and works together seamlessly, creating a relaxed, friendly atmosphere that makes the whole customer experience a pleasure.

I would particularly like to single out Keith, who carried out my bike fit. He painstakingly adjusted my new bike until he had achieved the very best possible fit for both me and the bike. His attention to detail is second to none, and he spent far more time than many people would have done to ensure everything was exactly right. His knowledge, professionalism and commitment to getting things perfect were truly impressive.

I would also like to mention Steve. The shop was incredibly busy, with phones constantly ringing and customers needing assistance, yet he remained patient, cheerful and helpful throughout. He guided me through the 0% finance application process and helped me resolve several technical issues along the way. Despite juggling telephone calls and serving customers in store, nothing seemed too much trouble.

The excellent service I received from both Keith and Steve reflects very positively on the entire team. I cannot recommend Balfe’s Gatwick highly enough for its friendly, knowledgeable and customer-focused approach.

Thank you again. I will certainly be using Balfe’s for all my cycling needs in the future and will be recommending you to others.

Juliet Karn-Smith

Really help and friendly staff.

The sales assistant Louis did a great job helping us.

Excellent experience great service and staff superb

Excellent service of the bike and proactive advice and engagement from the team at every step

Excellent Service

Repeat customer here and great service from all the team at the Gatwick branch.

Excellent customer service, over the phone and in person.
Helpful in store always will to answer the questions I had.
Smooth service recommend Balfe Bikes Gatwick to anyone

Steve was extremely helpful and friendly with his advice about which bike I should get. It didn't feel like a hard sell, which was much appreciated and he definitely seemed to know what he was talking about. The guy in the workshop, whose name I can't remember unfortunately, was also really friendly and helpful. Thank you!

Great service, friendly and helpful staff.

Always good service, always reasonable prices!

Friendly expert advice

Efficient service by friendly staff

We have a great help from Ian Marks. He explains us well all about the bikes, helped to select one and make the right choice. The bike was delivered promptly and assembled well. They also gave us plenty of assistance before we took it away. All in all excellent.

Third cycle to work bike purchased through Balfes. There is a reason I use them - fantastic customer service and they have some great seasonal change offers on. Their in-store shops are full of knowledgeable people who are all passionate about cycling.

A big thank you to Nick in the workshop at Gatwick he saved the day! great helpful service..... Denis Copeland from Crawley.