Bank5 Connect Reviews 

Long wait time to speak to someone on the phone. On one call the connection was lost or I was hung up on...I don't know...but did I did not receive a call back. I had started the process of a wire transfer from my bank to fund my new account and my bank called me and asked why I wanted to do a wire transfer, did someone talk me into it and that I would be responsible if the funds went to the wrong place. This made me very nervous. I asked my bank rep how to know if a bank is legit. He told me to contact the FTC, the Secretary of State where the bank was located and the BBB. I found the FDIC bank finder. It could not locate Bank Five or Bank5 Connect. It did pull up a bank called FALL RIVER FIVE CENTS SAVINGS BANK that had the same headquarters address as Bank 5. I spoke to a rep at the MA division of Banks and they had no listing for Bank5Direct. I called my bank and requested the wire transfer be cancelled and I went online to Bank5Connect and requested my initial deposit be returned to me by check. I initially found Bank5Connect on BANKRATE.COM and NERD WALLET while researching banks that offered higher interest rates and good customer service. I decided to call FDIC after all of this and they were able to verify that Bank5Connect is "under the same umbrella" as Bank5 and Fall River Five Cents Savings Bank. So after all my consternation, it appears I should have proceeded with Bank5; however, I'm going to start my search again for a new bank to park some money.

Representative very professional

This bank is a great choice for me. App is user friendly!

No confirmed communication that the account was open. In my prior experiences, a written document with account number is mailed to the new account holder. No indication that my debit card would be arriving and when to to expect delivery. No instructions on how to connect an external account to Bank5Connect for future deposits, only regular payroll deposits.

They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.

Employees are always knowledgeable, helpful and friendly. The unlimited insurance for my funds is a great bonus.

It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this is ridiculous.

Very easy to work with, clear and responsive communication.

It was easy enough to setup first opening payment with debit, but you had to go to external processor to link account after, the features to add external funds also takes to you to an external site, that is impossible to navigate back after you transfer, which majorly reduces ease of use, thought it's for money market funds so have to switch back is not a huge problem... (Multiple bookmarks work).

The few times that called needing help and guidance, it wasn't a long wait and the rep. helping me was always friendly and even better helpfull.

Easy to open up an account online and they verify with a Zoom meeting and my license. Excellent service.

Very easy to set up

Opening an account was easy and so was adding an external account .

Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. Also, my reviewer was friendly and processed my new account application within a day or two after I submitted it, without any lengthy wait on my part.

I received excellent Customer Service from a representative by the name of Steven. He was courteous, informative, and professional.

There was a system update that disrupted by bill payments. I called customer service, and they have repeatedly blamed me for the disruption. I have incurred 2 late charges,one that has been reimbursed to me by bank5,but the other one remains. I have not only been charged a late fee but also interest on that late fee. The customer rep, Kyle Medeiros, has repeatedly blamed me.

Customer service has always been excellent at Bank5 Connect. It’s always been quick and easy to actually talk with a live person on the phone and successfully accomplish whatever I called about.

Easy to open an account very good interest rate, wonderful customer service.