Barcodes, Inc. Reviews 1.870

Our salesperson was polite, but that's about the only positive thing I can say about my experience.
1) Part of my order shipped far later than the rest of my order, with no initial explanation from anyone that the item was out of stock.
2) Given that BarTender Software is not in the cloud/online, I had to download it. Fine. What was NOT fine was that, unbeknownst to me (and apparently the salesperson), BarTender Software is not compatible with ARM processor laptops. I had to buy a new laptop JUST to use this software.
3) I have been billed $60.00 twice, months after my order was paid in full, for no apparent reason. I sent an email inquiring what the charge was for and got no answer.
4) The software I was sold, the super basic starter version, is very clunky and non-intuitive. I am not even sure it does what I need it to do, which is GENERATE A BARCODE with a unique number for each product.
5) I received at least 6 different 'order confirmations' for each little thing in my order, meaning that I have multiple order numbers, each with its own invoice, making it cumbersome and repetitive to check the status of shipping.
I finally contacted Seagull Scientific directly about the software end of things and was given a phone number for a Michigan-based vendor that can give me a more helpful experience for my small retail store.
Very unhappy with the entire experience.

Everything with my order went accordingly

I sent an email about what I needed and I received a reply and a voicemail the same day. Great service.

great service, fast shipping

Called with an emergency order and Barcodes Inc processed my order for next day delivery. Excellent customer service!

Great customer service! The scanner arrived in a timely manner. I soon discovered it was a defective part and called them. Sent the scanner back, again always great customer service, and received my refund. I was actually late on the return due to the fact that I ended up in the hospital for a couple of weeks. STILL: GREAT CUSTOMER SERVICE!!

Could not order online for some reason, However when I called they were very helpful and friendly. Next time I will just call my order in.

Had the part in stock and shipped right away. Worked like a champ.

Josh Latham was great to work with and he is a great asset to you.

I really enjoy buying from Barcodes, Inc., everyone is so professional and pleasant. Two thumbs up!

Amazing service! Our sales rep Colin is top notch. We had an urgent request and he was able to provide service on the drop of a dime! Thank you!!!!

The gentleman who assisted me was outstanding. He worked through all of the information that we needed in order to get my defective label printer replaced.

Everytime I order from Barcodes, Inc. I receive the best customer service. I always receive the product quickly and is exactly the order placed. Highly recommend Barcodes to anyone.

Very happy with the service. They provided quick and helpful responses to questions and processed my order to ship same day.

We had two Zebra label printers that Windows 10 decided needed to stop working. They were 16 years old. I called James and asked him about the current model and he said they would ship the same day. We needed them quickly. James gave me a better price than Amazon and we received them in less than 48 hours!

They had what I needed and were able to ship my order out same day!

I placed my PO late on Wednesday for a NDA delivery. My order was confirmed and I was given tracking. The UPS web showed no movement. Erica Wilhelm kept tabs on the order and reported the following day that it missed the cut off time and would be delivered this morning. Erica was very customer service oriented and and apologized for the delay. Thank you Erica for keeping me informed.

No problems in making the purchase. The agent was knowledgeable and helped me determine which printer best fit my needs