Barings Law  Reviews 

Dear Sir/Madam,
I recently submitted a 1 star review for the above company. They complained to Trustpilot that it contained defamatory content, and wanted my review taken down. Trustpilot decided that there was no defamatory content in the review, and let it stand as written.
I can only assume that the content that they referred to, was my decision to show their fees in an easily understandable way. Barings Law do show their fees, however they are tucked away in their Terms and Conditions, and could easily be missed.
I emailed the company and asked for an apology for accusing me of writing a defamatory review. I also told them that I would be charging them £50.00 for each email I composed. I did not receive a reply. A few days later I sent another email, asking for a reply, and
charging them another £50.00 for that email. I did not receive a reply. I thought £50.00 per email was a fair charge, using their own fees as a template.
The bottom line is that this company treated me in an appalling way, and the same thing could happen to any customer of theirs.
I did advise them that I would be updating my review, and also contacting the press, ie: BBC Watchdog programme, and also contacting the Financial Ombudsman to show how their company operates. That is now a work in progress.
As I stated in my original review, by all means use this company, but be aware of how they might treat you.

Yours Sincerely,
Robert West 14/08/2025

Dear Jessica,
Whilst I appreciate your reply, I note that you have not dealt with all of my questions. As a law firm I would have thought that was a prerequisite of your firms responsibility to clients.
You do not state as to why your firm ignored my two emails, and have not dealt with my request for £100.00 for the two emails that I sent you.
I therefore look forward to all of my questions being answered as soon as possible.

Regards
Robert West. 15/08/2025

Sly couldn't have been more helpful and willing to answer my questions as always

I've never known such an incompetent firm. Back in 2019 I was contacted about missold PCP. I understand these things take time and was told I could get a couple of grand and they'd take about half for their fee. Great. Money for nothing.

Two weeks ago I was contacted to say they'd lost all of my documents and that I was to resend. I did resend and had no acknowledgement of receipt.

I'm now being asked to provide stuff from 2019 for an affordability claim that I never agreed to pursue and I have no time or interest in finding bank statements from 2019, or p60s etc.

I told barings law not to contact me re the affordability portion of the claim. Someone has now emailed me yesterday saying I've incurred costs for work done on my behalf if I want to cancel.

I didn't want to cancel the claim, just didn't want to pursue an affordability claim that I didn't ask for in the first place.

Furthermore how can work have been done on my behalf if you lost all of my documents and never received them for the affordability in the first place.

I tried phoning and was promised a call back yesterday which I've never received. It's an absolute joke. I wish I'd never got involved with these people.

Carphone warehouse claim made with barings in 2020, keep getting the same email sent that they are waiting for a response from the court when others are been paid months/years ago. I’m beginning to think this was all just a waste of time so no I’ve been in touch with the FA for there advise.

.Very disappointed with your company and the way you’re treating me when I’ve been with you for so long, 2022 and now you’ve put me off to another company because obviously I can’t get the information you require quickly enough. Everything you’ve asked me for, I’ve given you all the information straight away. With this last information I’m having trouble obtaining, I have emailed you time and time again. With no proper reply. All I’m getting from you is the same email over and over again demanding this information. It’s like I’m talking to a robot. It’s a joke and so frustrating. I have spoken on the phone to someone. and I now your getting my name wrong and the actual date of when my claim started this is not acceptable. I feel very letdown by your company Barings Law..
Nicky bone
Update
Hi Jessica Howkins

Thank you for replying to my review about Barings Law,you sounded quite sincere about my experience with your company Barings Law but this company you’ve passed me onto my car finance claim is a joke. They are disgusting people and I’ve had enough if you didn’t want to represent me anymore we could’ve just cancelled the claim .
Got email from a Alex still asking for the same information and now saying if can’t supply the information they need, they cannot claim all what they wanted to claim for me and funny about all this I did recognise this person‘s name and found one of the emails he sent earlier and it was the same name but it was the Car finance company his email address but now lately this last email I got from you had your company’s name this is a joke and it wants more when I explain to him about I can’t get this information yet I’m still waiting for my bank.no response.
no reply from him whatsoever I’ve taken screenshots of all of the emails from you and with my bank dates when I’ve asked for your information you want I was going through some of the paperwork I’ve got still and I’ve gave you my bank details years ago. Everything you’ve asked for I’ve gave you so I don’t understand why you want all this information again when you obviously couldn't get my statements years ago when I first gave you my bank details.
My finance agreement i’ve sent you so why am i having to send it all again to this cowboy company and ive seen all the reviews about this company and I don’t wanna take this any further with them if you can’t represent me and then let’s just forget it I’m sick and tired of all this. It’s been quite frustrating and stressful. I’ve explained my personal circumstances to this Alex on email.
Nicky bone

Jamila was understanding of my issue and came back to me quickly once my initial email reply had been acted on. I am grateful to her.

Response time was short and promptly dealt with my query.

Been asking for an update on my case for weeks now and get no response wish I had read reviews before proceeding I was told it would take around 8-10 weeks this has gone way over this

Very prompt and professional reply to correct details on file.

They contacted me about using Google and Microsoft products.
It was a complete waste of time.

I signed up to this company on the 10/07/2025 regarding Google data breaches. Within minutes I received a reply from them, confirming the claim. On Friday the 11/07/2025 after reading the expansive list of terms and conditions, I sent an email and made a phone call to cancel the claim.
If you read the terms and conditions fully, (which I did) everything is in favour of the company, and if you are not careful you could receive a bill for thousands of pounds. An example of this is as follows:
They have 4 sets of partners A, B ,C, and D, and their charges are as follows:
A = £450.00 per hour.
B = £400.00 per hour.
C = £350.00 per hour.
D = £300. per hour.
These are charges that you could be hit with if you do not follow their instructions to the letter. Without going into further detail, 99% of detail in the terms and conditions are in their favour. I am not a lawyer, but, please read everything they send you, and do not base everything on no win no fee.
It actually took me 1 phone call and 3 emails to have them cancel my claim, and that was only because I threatened to charge them £50.00 for every other email they sent me. I received a cancellation reply within 4 hours.
If you feel this company can help you, by all means use them, but be very careful, and once again read everything that they send you.

Robert West 14/07/2025

I have been requested to provide further information by Trustpilot, who state the company have contacted me requesting further information. This is not the case. I have provided everything in my original review. I get the impression that the company are trying to have my review removed, as it mentions their fees. I have kept all emails from the company which proves I was a genuine possible customer. Be aware of their tactics if you sign up to them.

Robert West 16/07/2025

Horrible - stay away

Good in beginning just to get your claim. After that it is poor ..

Absolutely shocking company this is. I have never made a claim with them for any of my cars yet they constantly email wanting further details and access to my online banking. Somehow they have the make of my car, the reg and the finance company details despite me never submitting anything. I'd had enough of the emails so contacted and explained I have no claim with you, whatever details you have delete and close whatever claim it is you have as it is nothing to do with me. I have today received another email telling me that to close the claim down will incur costs and they will pass me over to a team who will recover any money owed. Disgraceful company

The person I spoke to was patient, polite, friendly and clear in explaining your requirements in order to process my case.

From start to finish,,they made it so simple,Greg cave and assistant delt with my claim professionally,and claim was quick and the funds in my account. Would highly recommend
Thanks

I submitted all of my personal documents to Barings Law for a car finance claim and have heard absolutely nothing back. Despite emailing them on three separate occasions for an update, I’ve had no response at all.

This level of communication is unacceptable. If I don’t hear back within 7 days, I will be asking them to close my case and delete all my data, as I’ll be taking my claim elsewhere. Very disappointed with the lack of professionalism and follow-up so far.

Instructions on how to keep up to date

Castle Trust v Dooley & Ors - Zero communication - any others in this case being represented by them??? My spouse is one of the 62 pensioners defrauded to the value of £10 million+ initial investments - High Court Judgement was won in Jan 2023. We have received zero compensation or damages. We have had the case transferred 4 times, now with this lawyer. We have no money and I am at the end, cannot see any more point to this life, I'm done. If this is not resolved in the next few months, no more miserable New Years for me, I am silently doing my Swedish cleaning/clearing, look it up. I will make it clear in documents to the press that this law firm was part of the problem as well as the criminal enterprise which was Castle Trust and Steven Knight.

I have been with barings law for 10 months now , they are handling 3 cases for me , no communication no results very poor, poor customer service!!!!!!!!!!!!

My queries were explained very clearly and dealt with.