I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Purchase a hot water tank for my hot tap along with spare filter. Just under 1 year old and started to trip the power out. Contacted bathroom house about this problem and all they have done is fob me... Toon meer
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Toon meer
Bedrijf heeft geantwoord
Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contactgegevens
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Verenigd Koninkrijk
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Gemiddeld
603 reviews
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Heeft 79% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Avoid
Avoid! Avoid! Avoid!
Absolutely terrible company to deal with after ordering some taps. Better ordering from somewhere like victorian plumbing.
14 augustus 2025
Review zonder uitnodiging
Temu Shower
Ordered a shower from here and should have known better due to the low price, I got next day delivery and it came 2 days later, maybe due to me ordering in the evening
Anyway the shower is something straight off temu, lightweight, plasticy, flimsy with basic instructions, I managed to fit it, it does look nice but I'm not sure how long it's going to last!
I suppose you get what you pay for so don't be lured in with the cheap prices like I did, they're cheap for a reason
5 september 2025
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. While we do aim to offer great value for money, we also take pride in the quality and reliability of our products. We understand that value can mean different things to different customers.
For your reassurance, the shower you purchased comes with a 10-year warranty on the brass components and a 1-year warranty on all serviceable and moveable parts. We stand by the durability of our products, and we’re always happy to assist if you experience any issues during that period.
We also want to clarify that we have no connection whatsoever with TEMU or any similar marketplace. Our products are sourced directly from trusted manufacturers and supplied under our own brand standards. Comments like this that have no standing can have damaging effects on a business.
Regarding delivery, orders placed before 3PM will be delivered Next working day if that service is selected at checkout.
We appreciate your feedback and are glad to hear that the shower looks good once fitted. We hope it serves you well for many years to come and with the warranty in place, you can have confidence in your purchase.
Quick delivery ...good value
26 augustus 2025
Antwoord van Bathroom-House.co.uk
Thank you so much for the 5-star review :-) We're thrilled to hear you had an excellent experience with our service. We look forward to serving you again soon!
Antwoord van Bathroom-House.co.uk
Thank you for your feedback. We’re pleased to hear you were happy with the product, and we’re sorry for the delay in delivery.
Your order was placed on 25 August 2025, which fell on a UK Bank Holiday when no orders are dispatched. As advertised on our website, our next working day delivery service applies to orders placed on standard working days. Your order was dispatched promptly on 26 August (Tuesday) on a next-day DPD service.
Unfortunately, there was a delay at DPD’s sortation facility on 27 August, which was beyond our control, and your parcel was delivered on 28 August. We completely understand the frustration this caused, and we’ve issued a refund for the difference in delivery cost to reflect that you did not receive the service as expected.
We appreciate your understanding and thank you for shopping with Bathroom House.
Terrible company
Terrible company, wish I had done my research before purchasing as I would have gone with someone reputable. What they are doing is selling cheap low quality products at inflated prices, while the consumer assumes they are getting a service backed up by after sales support. The product leaked within the warranty period, they requested a video which I gave them, they agreed a replacement would be sent out due to inferior quality item and then no further communication was made, ignoring all other correspondences and needless to say no replacement was ever received. Cowboy company avoid at all costs unless you are looking for disappointment
Having left this review I have now finally received the replacement I was promised on 09/07. Still no communication and coincidence I think not but all is well that ends well
1 augustus 2025
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it is when things don’t go as expected.
Please note that we are currently experiencing some customer service delays, which has affected our response times, however, we always ensure every issue is addressed and resolved. In your case, the original replacement was unfortunately returned to us by DHL. To make this right, we’ve now dispatched another replacement via DPD on a next-day service.
We truly appreciate your patience and understanding, and we’re committed to resolving this matter fully to your satisfaction.
Good quality products at reasonable…
Good quality products at reasonable prices. Had slight problem with delivery which was promptly sorted by Zoey. Kept informed and revised delivery OK.
26 augustus 2025
Review zonder uitnodiging
Good customer service
Part of the shower was faulty, I called them and they were on the case right away. I sent them videos of the problem and they had sent a replacement part within 24 hours of this!
20 augustus 2025
Review zonder uitnodiging
Lovely item …
I was very happy with the 3 way shower taps.
Look lovely once installed.
Would have been 5 stars if I had received the shorter hose. After sending in the email with photos as requested, I have had no response or replacement. Hasn’t affected the usage, just would look better not having a long hose hanging into the bath.
27 juli 2025
Great taps and quick delivery
25 juli 2025
Absolutely auful
Absolutely auful. Faulty parts sent so kitchen flooded out ruining floors and solid wood cupboards. Emailed them and had no reply, been calling them and no answer, left voicemail still no reply.
16 juli 2025
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
We have searched our orders and cannot find an order under your name, Nicola Swannack. Please can you provide your order number so that we can help you?
Good choice of products
Good choice of products, reasonable prices.
Purchased a toilet cistern online no problem, Packaging and delivery were good.
Would buy again if I need something for the bathroom.
21 april 2025
Review zonder uitnodiging
Excellent product
Excellent product, good service, prompt.
Easy to install, does exactly it says, it’s a shower!
Looks good and a very good price, will use the company again.
22 april 2025
Review zonder uitnodiging
Placed an order with next day delivery…
Placed an order with next day delivery only to be told almost a week later it was out of stock and offered an alternative item 3days later at more than double the initial cost with 10% discount so more than 2 weeks later I'm now waiting for a refund and had to purchase elsewhere
26 juni 2025
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
Were sorry to hear that your order didn't go to plan. If you would like to share your order number with me, I can look into this for you.
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