Bathroom-House.co.uk Reviews 

Lovely team, very helpful and friendly! Also great product range!

Purchase a hot water tank for my hot tap along with spare filter. Just under 1 year old and started to trip the power out. Contacted bathroom house about this problem and all they have done is fob me off with questions after questions it took 2 weeks to tell me that they are not replacing the product putting the blame on the installer who is a qualified plumber who is not happy. They are pleased to take your money but after that you are on your own please avoid this terrible service and go else where disgusting behaviour not a happy customer as now I have to spend another £150 to replace a faulty product what is not even a year old please avoid.

I received the items the very next day even though it said 3 to 4 days, it was packaged with fragile sticker

**Disappointing quality and poor resolution of a faulty product**

I am very disappointed with my experience with Bathroom House.

The taps I purchased were found to be faulty at the point of installation, when a leak was identified at a welded joint. This was clearly a product defect and had nothing to do with the fitting process or the plumber carrying out the installation.

Bathroom House has agreed to send a replacement, which I appreciate. However, this leaves me facing an additional **£150 cost to have the replacement taps fitted**. This is an expense I would never have incurred had the original product been supplied in satisfactory condition.

I do not believe it is fair that a customer should have to pay out of pocket because of a manufacturing defect. While Bathroom House's terms and conditions attempt to exclude liability for plumbers' costs, I believe the company should take responsibility for the additional expense caused by supplying a faulty product.

Sending a replacement is one thing, but it does not resolve the financial inconvenience caused by the original defect. I am now having to pursue the matter further to seek reimbursement of the refitting costs.

This experience has been frustrating and disappointing, and I would have expected better product quality and customer service. I hope Bathroom House reconsiders its position and agrees to cover the £150 cost of fitting the replacement.

I will update my review if the matter is resolved satisfactorily.

Promt delivery and great product

Came straight up on Google search
Just what I needed, in just 5 min ordered and paid
No hassle no fuss

Absolutely shocking service. The delivery still hasn’t arrived. Who ever you use for delivery should be replaced. First time went to complete wrong address. I then provide a what three words reference. The courier then said they tried again twice but I was in on each occasion and none turned up. Note they are trying to charge me extra for another delivery. Ridiculous. I won’t buy online from these guys if they are still using the same delivery company. As to the quality of the goods, I couldn’t say as I haven’t recited them yet. !!!

Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending themselves. They’ve sent out wrong parts, take days and weeks to reply to mails, don’t answer the phones. I now have the ops manager looking into my complaint who is on the defensive about it all.

I’ve never known such a poor service and the fact you have to fix your own tap if it’s faulty is beyond me!!

Had exactly the same issue as Sarah Duggan (another recent reviewer not known to me)- I ordered a £185 bathroom mixer set and paid extra for a faster deliver which arrived late - the product arrived not in a new condition so contacted their customer service (you can only do this by email) - after much chasing and poor communication they sent a pre paid barcode for £11 to return the goods - they they sent me an inconclusive unpacking video and some unclear photos showing minor scratches resulting in no refund - they then wanted £6.95 to return the goods to me - the product originally arrived in the condition it was returned in and not used by me so the additional minor scratches must have happened their end - the photos and inconclusive video have now expired from their link - Bathroom House are the most unprofessional company I have ever encountered online and seems no return or refund was ever intended as mysterious scratches appear when they receive goods back - they will send you an unpacking video that shows nothing only opening the box and photos afterwards with the product scratched so as to avoid any refund - The photos are taken after the scratches appear - I am not the first to experience this so there is a pattern here - Bathroom House are utter Shysters so avoid them at all costs.

Delay in delivery

They sorted out a missed delivery efficiently and quickly.

Right price, good quality and excellent communication. Ron

Excellent service

Decent price, fast delivery and good communication.

I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund. They told me what to do in order to return them and once they received the goods, they refunded me the monies, with no issues at all. I found using Bathroom House a very good experience and would highly recommend them.

Good company to deal with . Thank you!

Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, however, the same issue occurred, the attachments were a completely different colour of brass. I emailed again asking for a pre-paid returns label and a refund and have been ignored. I have been trying to get a response for 3 weeks. Lydia completely ignored so sent a fresh email and still nothing. I am now out of pocket and will be speaking with the ombudsman. I just want my money back!!!

Ordered a more expensive (than other online retailers that showed the same product) bath mixer set for £185+ because they were showing stock and could deliver next day which I paid extra for - Bathhouse emailed and said "we are unable to guarantee a delivery date due to factors beyond our control" - so parts arrived a few days later at great inconvenience - when the product did eventually arrive it had items missing from the kit and was unsuitable - I contacted Bathhouse immediately requesting a return and refund. I received an automated email back asking why I wanted to send the product back and that I could arrange my own courier or accept a pre-paid label for £11 which I opted for. Despite numerous chase emails and phone calls to an answering machine only, I have no label or communication whatsoever - communication has stopped - it's been 2 weeks now. Looks like I am lumbered with expensive junk. I'll try a section 75 with my credit card company - Do yourself favour and AVOID this dreadful company.