I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Toon meer
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Purchase a hot water tank for my hot tap along with spare filter. Just under 1 year old and started to trip the power out. Contacted bathroom house about this problem and all they have done is fob me... Toon meer
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Toon meer
Bedrijf heeft geantwoord
Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contactgegevens
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Verenigd Koninkrijk
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Gemiddeld
603 reviews
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Antwoord van Bathroom-House.co.uk
Hi Mark, We can see that your order was returned on 4th September and the refund processed on 22nd September. We do advise that the return and refund process can take up to 14 working days. Thank you for your patience whilst this was actioned. Best wishes, Bathroom House :-)
Awful company!
Whatever you do, do NOT use Bathroom House.
They are very keen to sell you their products, but when it comes to returning or exchanging anything, the customer service is absolutely awful.
I decided to return an item using my own courier rather than their returns service. Don’t make the same mistake I did. Use their courier and take photographs of the item before you send it. My item was in perfect condition. It had never been used or even fitted. Unfortunately, I didn’t take photos because I had no reason to expect there would be an issue.
Once they received it, they claimed they had found a minor scratch. I genuinely do not believe the scratch was caused by me, but because I didn’t have photographic evidence, I have no way of proving it. Given how minor it apparently was, I can’t help but wonder whether they will simply polish it out and resell the item.
And here’s the ridiculous part: if I want the item sent back to me, I have to pay another £6.95. So I have paid for the item, paid to return it, and now I’m expected to pay again just to have my own item returned to me.
They wouldn’t even offer a reduction if I ordered another item instead.
I have never experienced customer service like this. The whole process has been incredibly frustrating and has left me feeling completely out of pocket.
My advice: avoid Bathroom House. Don’t touch them with a barge pole.
3 september 2026
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
Hi Sarah,
We are sorry that you are unhappy with the outcome of your return, but we would like to provide some important context for anyone reading this review.
Bathroom House does not refuse returns simply because a customer has changed their mind or chosen to use their own courier. We accept returns every day. However, returned goods must arrive back with us in a condition in which they can reasonably be resold to another customer as new.
Before your return was sent, we provided written return instructions explaining that items must be returned unused, undamaged and in a fully resellable condition. We also explained that customers choosing to arrange their own return should ensure the goods are securely packaged and adequately insured for their full value.
When your item arrived back with us, it was inspected as part of our standard returns process and damage was identified. Photographic evidence was provided to you, and we subsequently obtained and provided access to the recording showing the return being opened.
We fully accept that you believe the item was undamaged when it left you. However, as the return was arranged using your own courier, we cannot determine whether the damage occurred before or during return transit. We can only assess the condition of the goods when they arrive back with us.
There is no ulterior motive for refusing a damaged return. A straightforward way of looking at the standard we apply is this: would another customer reasonably be happy to pay full price for a new item and receive it in the condition in which it has been returned? If the answer is no, we do not believe it is fair to place that item back into stock and sell it to somebody else as new.
For the same reason, the suggestion that the scratch could simply be polished out and the item resold is incorrect. The item will not be polished and resold as new. Following refusal of the return, it remains your property.
The £6.95 charge referred to in the review is not a fee for refusing the return; it is the courier cost of sending the customer's property back to them. Customers are also welcome to collect refused returns from our premises without paying this courier charge.
We understand that having a return refused is disappointing, particularly where a customer believes the goods were undamaged when they were sent. However, we have to apply the same condition standards consistently. Accepting damaged goods back for refund and subsequently supplying those goods to another customer as new would not be fair to the next customer either.
We therefore remain satisfied that the return was assessed based solely on the condition in which the item was received.
Service and product was great quality…
Service and product was great quality and simple to install.
26 augustus 2026
Antwoord van Bathroom-House.co.uk
Hi Navdeep! Thank you for the review, we appreciate your support and we are happy to hear you had no issues installing the item :)
Antwoord van Bathroom-House.co.uk
We are happy to hear that you are satisfied with the service you have received from Bathroom House :)
Lack of advice when ordering
Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!
26 augustus 2026
Antwoord van Bathroom-House.co.uk
Hi Kathryn,
We’re sorry to hear that you felt you did not receive the advice you needed when purchasing your bathroom suite.
With regard to the bath panel, clips are not required for every installation. There are various recognised methods of securing a bath panel, and the appropriate method will depend on the bath, panel, surrounding framework and the installer’s chosen method of installation. For example, some installers secure panels to a timber or batten framework, while others use alternative concealed or removable fixing methods. For this reason, bath panel clips are not automatically required or supplied as part of every installation.
We do, however, appreciate your comments regarding the toilet seat. Where items such as a toilet seat are not included with a particular product, we understand that it is helpful for this to be made clear when purchasing a complete bathroom suite, and we’re sorry if this wasn’t communicated to you.
We’re pleased to hear that you were happy with the quality of the products you received, and we appreciate you taking the time to leave your feedback. We will take your comments on board as we continue to improve the advice and information we provide to our customers.
Kind regards,
Bathroom House
Part delivered late and poor customer service
UPDATE: I did eventually receive a refund from the Bathroom House for the part I returned. I accept their response that they did supply a genuine part, although I did not think it was when I received it as it was not obvious.
I ordered a branded spare part for my taps, which was shown on the web-site as in stock, and paid for next day delivery. I queried the length of the product as the dimension shown was shorter than my damaged item, but was assured it was a genuine spare part and that the manufacturer stated they had never supplied a longer item, so I assumed my plumber had given me the wrong length. I received an email telling me that delivery would be delayed because the item had to be ordered from the manufacturer (so obviously not in stock) but because I needed it I confirmed I still wished to order it. The item eventually arrived 8 days later and, to my surprise) in an EBay branded packet. Upon inspection I was suspicious that it was not a branded replacement (there were differences from the one I still had and the quality was inferior) which I queried with the company and, as requested, sent photos. I was assured it was obtained directly from the manufacturer (of my branded taps) and that The Bathroom House has a large stock of EBay packaging which is why they had used this. I did not believe that it was the branded part I had ordered and requested a return and refund. That was 4 days ago and I have not had a reply, despite following up. In the interim I have located a genuine (branded) spare part from another supplier, which both looks like my existing part and is also the length I had originally requested! (So the shorter length is not, as stated, the length always supplied by this manufacturer) That part has now been successfully fitted by my plumber. In short I feel duped by a) the photo and brand shown on the web site, b) the item being shown as ‘in stock’, when it clearly wasn’t c) I am certain the part has not been sourced from the manufacturer and d) I was charged for next-day delivery when it clearly was not possible. Despite several requests for a refund I have been ignored since my original communications. I would advise other potential customers to be very wary they are getting what they have paid for
10 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
Hi Jacqueline,
We are sorry that you were dissatisfied with your experience. However, we do need to correct an important and potentially damaging statement within this review.
The item supplied to you was a genuine Hudson Reed FA301 replacement part. Bathroom House does not sell non-genuine products as Hudson Reed branded products.
The FA301 supplied was sourced through the manufacturer’s supply chain under the Hudson Reed product code FA301. The manufacturer’s product label identifying the item is also visible on the product you received.
As we explained during our correspondence, the current FA301 differs from the older version you previously had fitted because the design/specification of this replacement component has changed. A difference between an older component and its current replacement does not mean that the replacement is non-genuine.
We also appreciate that receiving the item in an eBay-branded mailing bag caused confusion. This was simply outer postal packaging used by Bathroom House; we operate an eBay store and hold these mailing bags for dispatching small components. It was not packaging supplied by, or indicative of the source of, the product itself.
Prior to purchase, the difference in the dimensions of the currently available component was also discussed with you. The product subsequently supplied corresponded with the current product being advertised.
We fully respect your right to comment on the service you received, including the delivery delay and your experience dealing with us. However, the suggestion that Bathroom House supplied a non-branded or non-genuine product as a branded Hudson Reed item is incorrect, and we have documentary evidence of the product's source.
Regarding your return, return instructions were provided and you subsequently confirmed that the item had been sent back to us using Royal Mail. As advised in those instructions, returned items are processed following receipt and inspection.
We take the authenticity of the branded products we sell extremely seriously and felt it important to clarify this point for other customers reading the review.
Excellent customer service.
Excellent customer service.
We had an issue with one of the items. Lydia was really helpful and arranged a replacement which arrived really quickly. Thank you.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
We are glad you are happy with the customer service you received with Bathroom House. Thank you for your kind words! Regards, Lydia :)
Antwoord van Bathroom-House.co.uk
Hello Terry! We really appreciate your support :)
Excellent Customer Service
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day.
Good selection of products at competitive prices. I would definitely purchase from them again
3 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom-House.co.uk
Hi Yvonne,
We really appreciate your kind words and we are glad that you have had a great experience shopping with Bathroom House! :)
Antwoord van Bathroom-House.co.uk
Hi Shelley, Thank you for leaving a review :-)
Antwoord van Bathroom-House.co.uk
Hi Karl, We are happy to hear that you have had a pleasant experience with Bathroom House! We appreciate your support :)
Antwoord van Bathroom-House.co.uk
Thank you for taking the time to leave a review. It is great to hear you are pleased with our customer service! :)
Defective Item Problem
A Thermostatic Bath tap and shower was ordered on 28/07 and delivered on 29/07. Unfortunately, the shower tube was dented. After calling immediately after delivery, on 29/07, and requesting replacement I was sent an email requesting a number of images which I supplied within 15 minutes. I received an email requesting that I send no further emails. As of today, 4/08, I have received no response. (See edit)
I have not previously encountered a company that makes it this difficult to return a defective item.
Two stars for the initial quick delivery.
Edit:
I have removed the second star; still no response after eleven days. I have left a message on the contact number as instructed. No call back. This feels like a deliberate strategy to make the return process difficult. In any case, there is no need to require all the photos of undamaged boxes I supplied as they are totally aware of the package contents. Their initial response email stated that any further emails would result in my case going to the back of the queue. They state that their aim is to deal with such issues in two working days.
I will again edit this as I attempt to escalate.
EDIT:
As the response below indicates, I have now received the replacement item which was received on 11/08, 13 days after a replacement was requested. The replacement was initiated after I phoned B House; this time the call was answered and I spoke to a customer service agent (who was very professional and apologetic).
While I accept that there has been no intention to make this process difficult, the fact is that it has been. The system makes the customer feel unvalued and uninformed - including that email that, in effect, states that sending further emails will be penalised by sending the user to the back of the queue. I have great sympathy with the professional customer service staff who have to deal with dissatisfied clients.
Of course, if there had been no damaged item this would have been a five star review. Let's add another star as the matter is resolved.
28 juli 2026
Antwoord van Bathroom-House.co.uk
Thank you for your review. We are sorry to hear that you were unhappy with the process and would like to clarify a few points.
When damage is reported, we do require photographs of the item and its packaging. This is a standard part of our damage-claims procedure and allows us to establish the condition of both the product and packaging and, where appropriate, raise a claim with the courier. The photographs requested were therefore relevant to your damage report and were not intended to make the process difficult.
We would also like to clarify the automated message asking customers not to send chaser emails. This is not a request for customers not to contact us. Our customer-service enquiries are managed through a ticketing system, and each new reply to an existing ticket can move that ticket back in the queue. The message is intended to prevent customers inadvertently delaying their own enquiry and to allow us to deal with cases as efficiently and quickly as possible.
Most importantly, a replacement was arranged for the damaged part and has since been successfully delivered to you via DPD.
We appreciate that you were frustrated by the time taken to receive an update, and we apologise that communication during the process did not meet your expectations. However, we would like to reassure you that there was never any intention to make the replacement process difficult or prevent you from resolving the issue. Once the required information had been assessed, a replacement was provided and delivered to you.
Hot Tap replacement Filter Very Fast delivery and a great price…
Very Fast delivery and a great price for the filter .
27 juli 2026
Antwoord van Bathroom-House.co.uk
Hi David, Thank you for leaving a review :-)
Ordered a Bathroom House tap and some…
Ordered a Bathroom House tap and some shower parts, prices very competitive. They arrived next working day, and quality was great. Very pleased with purchasing experience start to finish.
27 juli 2026
Antwoord van Bathroom-House.co.uk
Thank you so much for the great review! We are so happy to hear your order arrived quickly and that you are enjoying the product. We hope to serve you again soon
Fast delivery and great price
Fast delivery and great price. Not fitted yet but will see how it goes but looks decent quality.
27 juni 2026
Antwoord van Bathroom-House.co.uk
Thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with our pricing and the speed of your delivery. We hope everything goes smoothly when you get around to fitting your item. If you have any questions or need any assistance during the installation process, please don't hesitate to reach out to our customer support team. Thank you for your business, and we look forward to serving you again in the future.
Great service from start to finish…
Great service from start to finish ordered one day delivered next exactly as stated no hassle thank you
24 juni 2026
Antwoord van Bathroom-House.co.uk
Thank you for taking the time to leave a review :-) We're thrilled to hear you received a great service!
Hudson Reed Basin and taps
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by the manufacturer.
28 mei 2026
Antwoord van Bathroom-House.co.uk
Thank you for your feedback. We’re pleased to hear that you were happy with the quality of the Hudson Reed basin and taps, and that your order arrived quickly, especially over a weekend.
You are quite right that the basin is a substantial weight. Hudson Reed have advise that the Chrome Basin Fixing Bolts (Pair) – product code ACC020 – can be considered for installation. However, the final choice of fixings will depend on the wall type and installation method being used, so a qualified fitter may recommend alternative or additional fixings where necessary.
We appreciate you highlighting this, as it may be helpful information for future customers planning their installation.
They took payment but didn't have the…
They took payment but didn't have the product. They didn't inform me so I contacted them after 5 days. They said they would ring me back after 15 mins, they didn't. I rang them again after 3 hours and was told they didn't have the stock and the product was was not now available. They offered me a dearer product at the same price but the colour was wrong. I wanted a tumbled edge but the proffered a straigh edge. so I want my money back.
29 mei 2026
Antwoord van Bathroom-House.co.uk
Thank you for your feedback, and we’re very sorry for the frustration caused by this experience.
Unfortunately, after speaking with you today, we were unable to source a suitable alternative that matched your original requirements, including the correct colour and tumbled edge finish. We completely understand your disappointment, especially regarding the delays in communication and the inconvenience caused after your order was placed.
As discussed, we have now issued a full refund.
We sincerely apologise for the poor experience and appreciate you bringing this to our attention, as it helps us improve both our stock communication and customer service processes moving forward.
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