Batransfer Reviews 

I have used BA transfers for a number of years now and have found them to be excellent. Simple and straightforward to book and you are provided with details of your driver and a contact well in advance. I have also found it easy to get through to the call centre if you have any questions or concerns. Drivers are reliable and unfailingly pleasant to deal with. I have had the same driver on multiple occasions so clearly the company is treating its workers well if it is retaining them for such long periods of time.

Great service on time and helpful

Drive felt safe, with no speeding or sudden lane changes

Driver arrived in good time. Journey home was quick and pleasant.

Another excellent service from BA transfer. Friendly driver, clean vehicle. They keep track of your flight status & stay close contact with you on where you are about for efficient pick up.

All excellent

Nice cheerful driver turned up in good time and took us exactly where we wanted to go.
What more could you want?

Our flight was delayed and one more luggage was added. Pick up service is great with good service provided by the driver and surprisingly a bigger vehicle that makes our journey much easier.

Prompt arrival of the taxi.
Driver polite and pleasant
Helpful and careful driver

The driver showed up 15 minutes late, asked us to find him outside of the terminal, and what is worse, with the wrong child car seat, so we had to travel with the baby on my lap, which is obviously unsafe. I tried to get in touch with BA customer service, no response. Just stay away from them

Do not use this company if you have a baby/child and are wanting a car seat. We requested a car seat for our 8 month old on booking, the booking was confirmed, yet a taxi turned up to take us to the airport at 5am with a car seat for toddlers, completely inappropriate and unsafe to be used by our baby. We would have missed our flight if we had refused so had to travel with her on my lap. I emailed the company and they said they ‘cannot promise suitability for your child’ then you shouldn’t accept my booking. Awful do not use.

A smooth, seamless service. Brilliant customer service and communication, felt safe and secure and all perfectly on time. Would 100% recommend this company for airport transfers and will be using it again in the future. Driver Aamir was friendly and helpful and really improved the experience.

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British Airport Transfers
236 Imperial Dr, Rayners Lane, Harrow HA2 7HJ
Taxi service
Saif Halim
77 points
15 hours ago
Ive used BA transfers before, its a good service provider gone bad. Recently I booked an airport transfer, I paid £100+ for it, and I was quite disappointed with the service.

The driver did not come inside the terminal and hold a name card. He asked us to come outside and look for him near valet parking.

He was shabbily dressed.

No suit.

Shirt buttons undone.

He couldn't understand the postcode and address the first few times.

Poor presentation and poor communication.

Some sort of music was on, we had to ask him to turn it down.

At the destination, he chased me twice for payment, loudly, and I had to remind him twice the payment was pre-made online.

I was embarrassed infront of my companions and the hotel staff.

I tried filling out this complaint online, but there was an error.

I sent an email, got no response. I'm hoping you'll see this BA Transfer, and take it under consideration at your earliest convenience possible.

I used this company for both my journeys to and from the the airport. They communicated every step of the way, via text and email. They were punctual and efficient. The drivers drove cautiously and were polite. The experience was completely stress-free. I will definitely be using them again.

I ordered a transfer for 6 persons including children from Luton airport to London and backwards.
A day before the trips the company called me in order to ensure the trip and ordered details.
They are sent me all details about the transfer such as driver name, vehicle type and id, and a link to the application that shows my orders and vehicle position in real time.
The drivers arrived a couple of minutes before the ordered time, and called me by whatsapp in order to inform me that they are arrived.
Drivers was wery polite and helpful.
I'm surely may recommend this service.

The driver was punctual and nice. The response was quick. Just the vehicle is a bit too small but still not bad.

Driver should wait for customer and not the opposite

Great service
Good price
Excellent solution for airport transport