baybella.com.au Reviews 

76
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

Sorry these lashes are not suitable for those with thinner lashes. Following the instructions multiple times and no once would they clamp together on my lashes. Off the lashes they worked well, but th... Toon meer

Beoordeeld met 5 van de 5 sterren

I freaking LOVE these eyelashes they are so easy to use once you get the hang of it and they didnt budge all night and best part was the removal completely pain free and done in 2 seconds which any gi... Toon meer

Beoordeeld met 1 van de 5 sterren

I should have come here before purchasing, would have saved me a lot of money but I believed the internet fake advertising!! DO NOT purchase from bay bella, they do not reply to your emails or messag... Toon meer

Beoordeeld met 3 van de 5 sterren

They are beautiful lashes and with a little practice fairly easy to apply. I bought the fuller and the simple lashes if you’re someone who doesn’t wear lashes a lot or does glam makeup they do look ve... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Ultra-fine, glueless, re-usable clip on magnetic lashes without magnetic liner.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

76 reviews

5 sterren
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3 sterren
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2,5

Alle reviews

(76)

52 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Absolutely a waste of your money

Absolutely a waste of your money. They so not work. At all. They stay attached to the application tool every time. And if you force then on. They fall off immediately because their so heavy and uncomfortable. Do not buy.

9 april 2025
Review zonder uitnodiging
Logo baybella.com.au

Antwoord van baybella.com.au

Hey Tamara, I’m really sorry to hear that things didn't work out for you, we do acknowledge that our lashes may not be for everyone which is why we offer our 30-day money-back guarantee to any unsatisfied customers. If you were still within that window then our customer service team would be happy to assist you with that!

Thanks again for giving us a shot and wishing you the best.

Regards,
The Baybella Team

Beoordeeld met 1 van de 5 sterren

Never received product

Purchased in February, still haven't received.
On website it doesn't start they're pre order until you get to the payment section.

Asked twice for a refund. I feel the company is a scam and the reviews are all paid reviews.

14 maart 2025
Review zonder uitnodiging
Logo baybella.com.au

Antwoord van baybella.com.au

Hey Casey,

We’re so sorry to hear about your experience - we understand how frustrating it is to wait for a product, especially when expectations aren’t clearly aligned.

This is why we we processed your refund quickly as soon as we realised we wouldn’t be able to deliver your order on time, because we believe it’s only fair to give your money back if we can’t keep our promise.

Also just to clarify, we do state that our product is on pre-order across multiple places on our website: our shipping info page, our main product Page, at checkout before payment, and again in the confirmation email. That said, we completely understand that if you missed it, it can still feel like an unwelcome surprise - and we’re working on making it even more visible and unmistakable.

Again I want to apologise for the delays. We’re a small business, and while that’s not an excuse, at the time we had been hit with unexpected supply chain issues that impacted our ability to ship within the originally estimated time frame.

Thank you for giving us a chance - even if we didn’t get it right this time.

Regards,
The Baybella Team.

Beoordeeld met 1 van de 5 sterren

I ordered my stock almost two months…

I ordered my stock almost two months ago and I’m yet to receive my full order! I was told two weeks after I was supposed to receive my order that they had no stock and would it be ok to wait for the stock to arrive for fulfilment) I was happy to wait for the delay as I understand that these things happen sometimes and because I was excited to use these as they’ve been advertised everywhere as AMAZING, I can assure you they are not!!! The issue is that when I finally received what I thought was my full order I opened the package to find two simple kits missing (after waiting over a month for them to be delivered) and a broken applicator. I’ve been in constant contact with Janine and Aimee trying to follow up my missing stock and recently also advised of the additional issue with the broken applicator and as yet I have still not received an eta on my missing stock only to be advised that my “missing item” will be with me shortly, and once they’ve processed it as a new order I should get a tracking number and delivery eta, I have since reached out to clarify that I’m actually missing two kits not one along with next steps for the faulty stock received and as yet have not received my stock nor any resolution. The longer I wait for the missing items the more issues with this company and the stock they sell, seems to be arising

Edit - it is now the 21/2/25 and I still have not received any updates on my order or missing stock! I have been in constant contact with your customer service team to no avail! If I could give zero stars I would! Just based on the customer service experience alone - I can’t review the product properly as I haven’t even received it yet - absolutely no accountability or desire to help rectify an issue caused by your company

Update edit - it is now the 7th of March and I am STILL yet to receive my stock and no response or resolution when trying to escalate the issue - 👏🏻

11 februari 2025
Review zonder uitnodiging
Logo baybella.com.au

Antwoord van baybella.com.au

Hi Arielle,

We’re truly sorry for the frustration this has caused you. This is not the experience we want for our customers, and we completely understand how disappointing it must be to be waiting this long!

As a small business, we faced significantly higher demand than expected in December, which led to unforeseen supply chain delays. While we’re doing our best to navigate these challenges, we take full responsibility for the issues with your order. Our team is actively working to resolve this, and we will follow up with tracking details as soon as possible.

We sincerely appreciate your patience and feedback, as it helps us improve and prevent similar issues in the future. If you would prefer, we do offer a 30-day money-back guarantee and would be happy to process a refund for you! Please do not hesitate to reach out to our team directly so we can find the best resolution for you.

Regards,
The Baybella Team

Beoordeeld met 1 van de 5 sterren

I'm very sorry to be this person

I'm very sorry to be this person, but i thought the lashes would be awesome. That is certainly what your website and social media suggests. They look easy to put on, and flawless when being worn. I have also been told that you can barely feel them, that they are comfortable, but in reality, they irritated my eyes, they pulled out multiple chunks of my natural eyelashes, I can see the magnets easily, and i struggled to put them on every single time i tried to apply them (i was trying for 2 hours because i really thought that i could make them look good). I am sure that they work for some people and that they look decent. I was so excited for this product as a big fake eyelash user. i dont care what the other reviews say. DO NOT BUY THESE IF YOU CARE ABOUT YOUR MONEY.

5 februari 2025
Review zonder uitnodiging
Logo baybella.com.au

Antwoord van baybella.com.au

Hi Erin,

We’re truly sorry to hear that your experience with our lashes wasn’t what you had hoped for. We always strive to satisfy all of our customers, but we understand that this is not always possible. This is why we offer a 30-day money-back guarantee—if the lashes aren’t the right fit for you, we’re happy to give all your money back. Please reach out to our customer support team at help@baybella.com.au so they can help you with this!

Regarding your concerns about the pulling of the lashes when removing, we highly recommend gently sliding the magnets apart instead of pulling them straight off. This ensures your natural lashes are protected.

We truly appreciate your feedback and are always working to improve our product and customer experience!

Regards,
The Baybella Team

Beoordeeld met 5 van de 5 sterren

These lashes have saved me!

I honestly had no idea that magnetic lashes existed until I was one of baybellas ad and its honestly been one the best purchases I've made this year. Regular strip lashes get annoying to put on, these are so much more convenient.

11 december 2024
Beoordeeld met 5 van de 5 sterren

Sturdier than you think

I work as a tourist guide so I spend a lot of time outside (it can get windy too) and trust me when I say that these have never ever fallen off. I've had the same pair now for almost 6 months and they still look so amazing!

29 november 2024
Beoordeeld met 5 van de 5 sterren

BEST LASHES FOR SENSITIVE EYES

I have never been able to wear false lashes for long periods of time because the glue just irritates the hell out of my eyes. These have changed everything for me and now I can wear falsies everyday.

29 november 2024
Beoordeeld met 1 van de 5 sterren

Absolutely horrible

Absolutely horrible, the lashes don’t even click on your lashes correctly. The one end don’t stay in your natural lashes and the applicator is absolutely horrible as well. Don’t fall for their ads

29 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t trust their fake ads

Don’t trust their fake ads, these are the WORST false lashes I’ve ever tried.

They arrived with a shattered case, are difficult to put on and they’re so uncomfortable and scratchy when on. They’re made of some thick plastic material (not soft and fluffy) and are quite rigid so don’t really form to your eye shape either.

21 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrible.

Horrible.. one lash came apart on first application... send 4 emails to company for refund/replacement and not a single reply. Even attached pictures to show the defect.... nothing. $56 down the drain.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM WARNING

I really want to stress that everyone SHOULD NOT ORDER ANYTHING from this company. They are SCAMMERS. I finally received my money back, after disputing the charge with my bank. It was an absolute nightmare to deal with! Do not purchase magnetic lashes from here, they send you crap quality lashes and also won't honour the money back guarantee as they trap you into believing.

12 april 2024
Review zonder uitnodiging

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