Bbqland Reviews 

I ordered the Ooni infrared thermometer, pizza oven brush and gloves from BBQLand as they were one of very few companies with these items currently in stock. With the exception of the gloves all priced as per the market.

I ordered on Tuesday evening late and received my delivery by Friday pm.

I had a query on the tracking for the delivery but was contacted promptly by Richard and the issue was cleared up.

I usually don't order from smaller companies off of the internet as I have been duped a few times but it is so much more satisfying supporting a small independent rather the behemoth that is Amazon.

My pizza oven arrives next week so I will definitely be ordering more from you in the future. Well done BBQLand!

I purchased tregor 885. I was told have to wait 2 weeks and I had to wait 4 months for it to get shipped. Then I reminded them they had them in stock in Calgary so why can’t I get mine in Kelowna. They finally shipped it to kelowna and they gave it away before I could pick up 2 days after call it was in. So no bbq and they said we will just give you the 650 model and some free pellets. Brutal and would not recommend this store to anyone if they want any type of service or reliability .

Ordered a new smoker and some wood and charcoal, prompt delivery, items arrives excellent condition. Can't fault! Will definitely be using again

Well. My wife and I bought a Kamado Joe 2 Classic from BBQLand. Brilliant service by Richard. Really helpful. Being a bloke I wanted ALL the gizmos, including a rotisserie. But I was advised at this point I wouldn't need one. Richard was correct (But I will get one). I cannot believe how accurately controllable the cooking temperature is. I have cooked a chicken, Pizzas and a cake (tastes like chicken). Advice: Look at the you tube videos on the Kamado. They are really useful and work. Would fully recommend BBQland for most makes of barbecues, accessories and equipment.

I have tried to support smaller companies throughout this covid 19 pandemic rather than the large corporations.......so I purchased an ooni pizza oven from bbq land.The ordering process was straight forward and my payment was made within minutes, Unfortunately the delivery details are rather misleading ....I emailed gas bbq land as soon as I noticed the delivery address was my own address as this was a suprise Christmas present for my wife, I requested it to be delivered to a different address ....certainly was a nice surprise when SHE took delivery of her OWN Christmas present ....The WORST customer service I have ever received extremely rude and arrogant,he couldn't even bring himself to apologise .Having said that it did make me laugh when the boss man said he would pick up the parcel and drop it off at the requested address maybe he expected me to tell my wife it was all a dream and she must have imagined I had brought her a £400.00 pizza oven as a suprise Christmas present .....I should have just gone to John Lewis.....

Bought a Chargriller mini drum bbq. Excellent service and what a great showroom. Owner/sales person was professional and was impressed at the range of bbq's they had. Would recommend.

Rang to inform them that I had a faulty product which I have only just purchased. First of all I got told to keep my hair on after I had asked on the timescale to sort the issue, then my partner rang back and was sworn at by Richard and the phone put down on him. Very rude and would never order again. Was only trying to sort a faulty product out.

Great Company to deal with. I had my delivery within 3 days of order. My order turned up 2 days earlier than expected as I hadn't checked my spam mail for the delivery email. I was concerned about dealing with an unknown business for a £900 barbecue but i shouldn't have. I will be back to buy more.

Cannot recommend BBQ Land enough, I have ordered a few things from them over the past couple of years and all items have arrived promptly. Most recently I contacted them as we had a Warranty issue with our Kamado Joe and I couldn't find my Proof of Purchase to send to Kamado Joe direct, they sent it over to me the same day and as a result Kamado are replacing the broken part to us free of charge. Thanks very much for your excellent service :)

Helpful and friendly!

We had a problem with the BBQ (through no fault of BBQLand) but they swapped it straight over with a new one with no issues and were really good about it all - thank you

Still shocked by the experience I had with this company.

Product was unfit for purpose and faulty and they refused to do anything about it.

They even had the nerve to blame me saying that I hadn't followed the instructions on how to use a BBQ which simply wasn't true.

Worst customer service I've seen online in twenty years.

Bought this bundle from BBQLand. Price was same as other sellers but included some extra items.

Communications were good - order despatched speedily and arrived at the appointed time. Would happily buy from BBQLand again.

Great item at good price would highly recommend this company, carrier was late with delivery i contacted customer service who were fantastic and refunded my delivery costs no questions asked.

An excellent company, with a fantastic after-sales service. Highly recommended.

Great company.

Welll done and recommend.

I ordered a Kamado Joe (Big Joe) bundle along with several other bits and pieces. Within an hour of ordering I received a phone call from BBQLand to tell me that one of the extras that I had ordered was included in the bundle. Now many companies would have just sent the order out knowing full well that the customer had probably messed up, not these guys. The bundle arrived next day on a pallet and I can only say that the driver was most helpful in getting the pallet into my back garden. I just cant fault the ordering, follow up and delivery, I can highly recommend BBQLand.

The chiminea i ordered turned up on time and i was kept informed all the way through from order to delivery. unfortunately the chiminea was smashed, this can only be due to the way it was handled during delivery as the packaging was padded and packed beyond expectation. After speaking to BBQ Land they sent a new chiminea straight away which arrived on the friday, this was a great surprise as i wasn't expecting it to even be dispatched until the following monday! overall a pleasure to deal with and i will definitely be using again and recommending to everyone!!!!

even though they state 2-5 day delivery, this was ordered tuesday morning and it turned up wednesday afternoon, impressed :-)

Placed the order over the phone,they found exactly what I was looking for,and was delivered with in the time stated,Great Service.
Many Thanks
Ian Smith

I have received the chimenea I ordered and it is as per specification and exactly what I ordered. However, I’m still awaiting the cover. The delivery company used (Citylink) have proven to be completely useless. We received a card from them informing us that they attempted to deliver but we were out. When we attempted to arrange an automated re-delivery for the following Monday we couldn’t as the consignment number on the card was the wrong one. Eventually we got through to their representatives who informed us that as it was their second attempt to deliver it they wouldn’t be re-delivering it again. I queried this as we had only received one card, eventually it was discovered that they had attempted to deliver to the wrong address……this apparently qualifies as a delivery attempt despite being delivered to the wrong address. After some argument they agreed to deliver both packages again on the following Monday. The next day my neighbour came round and told us they had received a package (the chimenea) for us and asked if we had received a package for them (it was also apparently being delivered by Citylink, unfortunately we haven’t). Monday came and went without the cover arriving on querying this with Citylink they could see that two items had been booked into their Bristol warehouse but only one had been booked out despite their system marking both items as delivered the person we spoke to said he would email the Bristol warehouse to sort this out. We haven’t heard anything from Citylink and I suspect I will have to claim for the cover back from BBQLand and buy one at my local garden centre.