Have used Beanz for years, great service and choice of coffee. We had a problem recently with an order (It was an issue due to the coffee company or delivery company) but Beanz rectified it quickly an... Toon meer
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Lees wat reviewers zeggen
Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. Wh... Toon meer
I talked to Denise and told her I received my coffee order and that one off the bags had a cut in it and the beans were all over the bottom of the delivery bag. She replaced the bag and I’m a happy cu... Toon meer
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Geschreven door het bedrijf
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Contactgegevens
Verenigde Staten
- www.beanz.com
4,3
Uitstekend
742 reviews
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Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Delays are massive
Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.
7 mei 2026
Review zonder uitnodiging
Antwoord van Beanz
Dear Davide,
Thank you for your feedback. We’re sorry to hear how frustrating this experience has been.
We’d like to gently clarify that there may have been some confusion regarding the timeframe shared. The 8 business days refers to the delivery window for a new order, rather than the original which is under investigation. We appreciate that this may not have been clearly explained at the time.
We understand how important it is to have clear communication and timely updates, and we regret that this has not met your expectations.
Our team will follow up with you directly to clarify the situation and provide further assistance within our framework.
Kind regards,
Beanz.
Thoughtful and great customer service
5 mei 2026
Frequent customer, fresh coffee straight from the roaster
We frequently grab our Caravan coffee from Beanz, never had a problem with it. Arrives within a week freshly roasted, the cashback offer is great and works automatically.
30 april 2026
Review zonder uitnodiging
I’ve been with Beanz for around 6…
I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries).
I like the fact that all coffee bean brands are under one roof and I can try a variety.
20 april 2026
Review zonder uitnodiging
All good things come to those....
...who wait.
I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.
I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.
I'm happy to recommend from my first experience.
14 april 2026
Review zonder uitnodiging
Customer service is abysmal
Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.
13 april 2026
Review zonder uitnodiging
Schnelll und kundenorientiert
Der Support hat sehr schnell reagiert und das Problem zu meiner vollsten Zufriedenheit gelöst.
11 april 2026
Sehr schnelle Reaktion und sehr kulante…
Sehr schnelle Reaktion und sehr kulante Lösung!
9 april 2026
Der Kontakt war sehr freundlich
Der Kontakt war sehr freundlich, schnell und hilfsbereit...
27 maart 2026
Super Support
Im Kaffee-Abo ist nicht intervallgerecht geliefert worden. Auf meine Mail habe ich innerhalb von wenigen Stunden eine sehr effektive Rückmeldung erhalten. Genau so stellt man sich das vor. Danke!
1 april 2026
Schnell und professionel
31 maart 2026
Eine Lieferung hatte etwas Verspätung - Direkt Lösung gefunden
Eine Lieferung hatte etwas Verspätung. Mir wurden direkt im Express zwei kostenlose Tüten Bohnen nach meiner freien Wahl als Entschuldigung zugesendet.
Super Service
31 maart 2026
Beanz is my top choice for the freshest…
Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer service than beanz!
20 maart 2026
Ich bin sehr dankbar
Ich bin sehr dankbar, dass das Problem umgehend behoben wurde. Vielen Dank.
20 maart 2026
Beware the Beanz coffee cashback con
I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.
26 maart 2026
Review zonder uitnodiging
Antwoord van Beanz
Dear M. Porter,
Thank you for taking the time to share your feedback. We are sorry for any confusion around the cashback promotion timeframe, and we appreciate this has been disappointing.
To clarify, the terms and conditions of this cashback promotion allow claims for 24 months from the date the offer was activated. As that 24-month period has now ended, your most recent £50 claim fell outside the qualifying period and could not be approved.
We appreciate that you submitted your claim in good faith, and we understand why this outcome is disappointing. Our team is currently reviewing your case and will reach out to you directly as soon as possible.
Kind regards,
Sage Appliances.
Antwoord van Beanz
We appreciate you taking the time to leave a review. We’re sorry to hear your experience fell short of expectations. We will pass your feedback along to the appropriate teams.
I’ve taken out a subscription however…
I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap
20 maart 2026
Review zonder uitnodiging
The person who called me and resolved…
The person who called me and resolved my issues was very nice and really wanted to help me. He exceeded my expectations.
24 maart 2026
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