Have used Beanz for years, great service and choice of coffee. We had a problem recently with an order (It was an issue due to the coffee company or delivery company) but Beanz rectified it quickly an... Toon meer
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Lees wat reviewers zeggen
Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. Wh... Toon meer
I talked to Denise and told her I received my coffee order and that one off the bags had a cut in it and the beans were all over the bottom of the delivery bag. She replaced the bag and I’m a happy cu... Toon meer
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Geschreven door het bedrijf
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Contactgegevens
Verenigde Staten
- www.beanz.com
4,3
Uitstekend
742 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sehr freundliche und schnelle Antwort.
5 maart 2026
Good communication but little slow
Communications was good but the follow-up took a little longer due to many e-mails they received. They solved my issue and that was great.
11 maart 2026
Problem hasn’t been solved!
11 maart 2026
Antwoord van Beanz
Thank you for your feedback. We do see a specialist reached out on February 16 to obtain additional information needed to clarify your promotion inquiry. Unfortunately, after a few weeks without a response, the case was closed automatically due to inactivity. We’ll resend that email request to you right away.
Beratung
Meine Kaffeesorte war nicht mehr verfügbar. Ich wurde sehr gut zu einer neuen beraten.
5 maart 2026
Vfm and choice
3 maart 2026
It’s too expensive
Had the subscription for a couple of years with mixed coffee quality. It’s become too expensive for me to maintain the subscription.
4 maart 2026
Antwoord van Beanz
Thank you for taking the time to share your review and feedback. We’ll pass your comments along to the appropriate teams as we continuously work to improve our customers’ experience.
Issue reported and resolved within the…
Issue reported and resolved within the one phone call, missing item received very quickly
3 maart 2026
Prompt and professional…
Prompt response with professional communication and a clear customer focused approach to achieve a solution.
9 maart 2026
I provided proof of purchase and the…
I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion.
Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.
6 maart 2026
Antwoord van Beanz
Thank you for your review and feedback. We sent an email with the proof-of-purchase details needed to continue your case. We’ll resend that email shortly for your convenience.
If Carlsberg did Customer Service !
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner
6 maart 2026
not very responsive
If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.
20 februari 2026
Antwoord van Beanz
We're so sorry to hear this. Please expect an email shortly. We'll be happy to see how we might help from there.
A package didn't arrive
A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!
5 maart 2026
Efficient & Helpful Customer Support
My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.
5 maart 2026
Amazing customer service
Amazing customer service! Needed help ordering decaf beans and they helped me all the way!
5 maart 2026
Team member was very polite
Team member was very polite, answered my questions, solved my problem.
26 februari 2026
Beanz has great customer service!
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
3 maart 2026
It took a day or so to get a response…
It took a day or so to get a response to a query but it was only as I needed a VAT receipt for work! They seem like a really great company, offering all kinds of ethical coffee bean options. Items arrived well packaged from the individual coffee bean roasters.
4 maart 2026
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