Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Toon meer
Bedrijf heeft geantwoord
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From first making an enquiry reguarding what i wanted. They were very helpful,friendly and informative. They sourced what i wanted and it was made to my requirements. It was delivered to the b... Toon meer
Bedrijf heeft geantwoord
Very pleased with the ottoman bed and headboard. It is well made , love the emerald green velvet! I had cause to telephone the following day after ordering on line and theywere very helpfulJust wished... Toon meer
Bedrijf heeft geantwoord
Wardrobe is actually a nice product Took me about 4 hours to build on my own but I wasn’t hurrying Instructions could be better as was quite difficult to see what ways some items needed to be es... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Contactgegevens
Marl Road, L33 7UH, Liverpool, Verenigd Koninkrijk
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Uitstekend
3K reviews
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Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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We bought a bed frame
We bought a bed frame, and only half of it has turned up so far! Hopefully the rest will turn up soon, and we don't have to fight Bed Factory Direct and the delivery company to get it.
11 september 2026
Review zonder uitnodiging
Bad delivery & customer service
The delivery drivers could not remove a single bed through the same path it came in. They damaged paint and wood in the 5 minutes and not even at a tight spot. Then they attempted a tight spot with unprofessional force. After the driver spoke to BFD they confirmed the removal/recyc cost would be refunded and I would deal with it myself. Meanwhile my new bed base was left out front leaning up a gate post, which had poked a hole through the black liner and disrupted some stitching from the pull. I contacted BFD and they refused to refund my recycle charge, even after all the damage and chaos.Truly disgusted in the customer service and the so called "proffesional movers" from BJS Home Delivery.
5 juni 2026
Review zonder uitnodiging
Shirley was super helpful
Shirley was super helpful. Handled our replacement mattress in the most professional and efficient way.
Well done.
8 september 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Shirley was able to assist you with your replacement mattress and that everything was handled professionally and efficiently.
We’ll be sure to pass on your lovely feedback to Shirley, as we know she’ll really appreciate your kind words!
Thank you for taking the time to share your experience and for choosing Bed Factory Direct. We truly appreciate your support.
I needed a mattress for my 19th century…
I needed a mattress for my 19th century daybed. Bed Factory Direct offered exactly what I wanted at an excellent price. They delivered really quickly and Louis in Customer Services was so helpful with all my queries. The mattress arrived in perfect condition and I’m delighted with it!
8 september 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi Laura,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that we were able to provide the perfect mattress for your 19th-century daybed and that you’re so pleased with the quality, price and speedy delivery!
It’s also lovely to hear that Louis was able to help with all your queries. We’ll be sure to pass on your kind words, as we know they’ll be greatly appreciated!
Thank you for choosing Bed Factory Direct and taking the time to share your experience. We hope you enjoy your new mattress for many years to come!
Antwoord van Bed Factory Direct
Hi Peter,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you were happy with our speedy service, efficiency and value for money.
We really appreciate you choosing Bed Factory Direct and taking the time to share your experience.
We hope to welcome you back again in the future!
It was exactly what I was looking for
It was exactly what I was looking for. Sample was provided before purchasing.
27 augustus 2026
Antwoord van Bed Factory Direct
Hi Mr Ali,
Thank you so much for your lovely 4-star review! ⭐⭐⭐⭐
We’re delighted to hear that you found exactly what you were looking for and that the sample we provided helped you make your decision before purchasing.
We really appreciate you choosing Bed Factory Direct and taking the time to share your experience.
We hope to welcome you back again in the future!
My order was not delivered
My order was not delivered. The company delivery process is based solely on one courier company BJS Couriers who are obviously a two person team. The delivery was set up for the agreed date between the hours of 14:00 to 17:00. I phoned them to check the status at 16:30 and was informed that the delivery was running half hour late. Three hours later after both companies had shut for the day, I was notified by text that the delivery could not be made that day and they proposed a new delivery date for two days later. As this was inconvenient, I then cancelled the order.
7 september 2026
Review zonder uitnodiging
The Bedhead was just what we wanted,the…
The Bedhead was just what we wanted,the order went through with out any problems and it arrived on time.
3 september 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review, Raymond!
We’re delighted to hear that your new bedhead was just what you wanted and that everything went smoothly from ordering through to delivery.
We really appreciate your feedback and hope you enjoy your new bedhead for many years to come
delivery serbice was great
delivery serbice was great, watched the tracking app and when it said i was next i waited at the door and he was there within minutes, to be honest i thought he would have taken longer. bed was exactly as discribed, was easily put together had a small issue with the hydrolics as was an ottomen bed but oncne sorted it works fine.
2 september 2026
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review, Catherine!
We’re delighted to hear that you had a great delivery experience and found the tracking service helpful. It’s also wonderful to know that your new ottoman bed was exactly as described and easy to put together.
We’re glad you managed to get the small issue with the hydraulics sorted and that everything is now working as it should.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Very good solid bed.
Very good solid bed.
Fairly easy to assemble.
One hole was missing however. The company offered to replacevthe part.
2 september 2026
Antwoord van Bed Factory Direct
Thank you very much for your 5-star review, Henri!
We’re delighted to hear that you’re happy with the quality of your new bed and found it fairly easy to assemble.
We’re sorry about the missing hole on one of the parts, but we’re pleased our team was able to offer a replacement and help resolve this for you.
Thank you for your understanding and for choosing us. We hope you enjoy your new bed for many years to come!
Nice wardrobe, delivery company not so great
Wardrobe is actually a nice product
Took me about 4 hours to build on my own but I wasn’t hurrying
Instructions could be better as was quite difficult to see what ways some items needed to be especially when some edges are finished/unfinished.
Minor damage to one end panel but it doesn’t show when wardrobe completed and couldn’t be bothered to try and repack everything up again
Delivery company they used was useless, delivery instructions said they would deliver to room of choice but 2 delivery guys just left by front door and couldn’t get away quick enough leaving me to move upstairs 3 large and heavy boxes
26 augustus 2026
Antwoord van Bed Factory Direct
Thank you very much for your 4-star review, David!
We’re pleased to hear that you’re happy with the wardrobe and the finished result.
We’re sorry to hear about the minor damage to the end panel and that the assembly instructions could have been clearer. We also apologise that the delivery service did not meet expectations, particularly as your order was not taken to the room of choice as advised. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team.
Thank you for your patience and understanding, and we really appreciate your positive feedback despite these issues. We hope you enjoy your new wardrobe for many years to come!
Good quality divan base
Bought a divan base. Very good quality and well made. Good communication via email plus you can call them. My only issue is they didn't unpackage the base and put it together which, given their requirement to have the old base dismantled for removal at a cost of £40, I thought was a bit of a cheek. The delivery team were very friendly and efficient.
7 september 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review, Julie!
We’re delighted to hear that you’re pleased with the quality and finish of your new divan base, and that you found our communication clear and helpful. It’s also lovely to hear that our delivery team were friendly and efficient.
We appreciate your comments regarding the unpacking and assembly of the base. Your feedback is valuable to us, and we’ll make sure this is passed on to the relevant team for consideration.
Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your new divan base for many years to come!
It was made to size
It was made to size, which was perfect . Thank you so very much our daughter was very happy 😊
Mrs lynette Cresswell
2 september 2026
Antwoord van Bed Factory Direct
Thank you so much for your lovely 5-star review, Lynette!
We’re delighted to hear that the made-to-size item was a perfect fit and, most importantly, that your daughter is very happy with it 😊
Thank you for choosing us and for taking the time to share your experience. We really appreciate your kind feedback!
Excellent bed and very efficient free…
Excellent bed and very efficient free delivery
2 september 2026
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review, Rob!
We’re delighted to hear that you’re happy with your new bed and that you were pleased with our free delivery service.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your new bed for many years to come!
I don't have any complaints about…
I don't have any complaints about anything as everything went really great.
26 augustus 2026
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review!
We’re delighted to hear that everything went smoothly and that you had such a great experience with us from start to finish.
Thank you for choosing us and for taking the time to leave your feedback. We really appreciate it and hope to welcome you back again in the future!
I still have not received my order
2 september 2026
Antwoord van Bed Factory Direct
Good Morning Tamineh, I hope you are well
You asked us to rebook your delivery for 9th september which is tomorrow?
I hope this helps
I’m 100% happy from start to finish.
I’m 100% happy from start to finish.
I placed my order for single divan with mattress, headboard and side drawers. I was kept up to date with confirmations . I then booked in a date for delivery.Everything that was stated at that time was followed to the letter.
I had a phone call to say a time for delivery on the day I asked for & again to say they had arrived.
Very helpful and friendly .
I would recommend this company to all.
2 september 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your fantastic 5-star review, Susan!
We’re delighted to hear that you were 100% happy with your experience from start to finish. It’s wonderful to know that you were kept well informed throughout the ordering and delivery process and that everything went exactly as expected.
We’re also pleased to hear that our delivery team were helpful and friendly. Your recommendation means a great deal to us!
Thank you for choosing us, and we hope you enjoy your new divan, mattress and headboard for many comfortable years to come.
The Bed Factory…delivery excellent !
Gary and Alex from The Bed Factory delivered our new mattress, we received an email the day before to advise a delivery slot of 2 hours and a notification just before the delivery to give a precise time. The delivery service they provided was excellent, the old mattress was slightly smaller and they took the time to measure the bed frame before removing the old mattress- they were friendly and did the job quickly respecting my home. We have used the company for a number of years, the quality of the products is excellent and we have never had any issues with the service- can highly recommend!
3 september 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your wonderful 5-star review, Vicky!
We’re delighted to hear that Gary and Alex provided such an excellent delivery experience. It’s great to know they took the extra time to check everything carefully, while being friendly, efficient and respectful of your home.
We’re especially grateful for your continued support over the years. Knowing that you’ve consistently been happy with both the quality of our products and the service we provide means a great deal to us.
Thank you again for your kind words and recommendation. We look forward to welcoming you back in the future!
I am very happy with my purchase.
I am very happy with my purchase.
I wasn't in when they delivered but I was able to arrange to collect it easily.
27 augustus 2026
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review, Zoe!
We’re delighted to hear that you’re very happy with your purchase and that arranging collection was quick and easy after you missed the delivery.
We really appreciate your feedback and hope you enjoy your purchase for many years to come!
Quick delivery and helpful staff
Quick delivery and helpful staff; good service all round.
17 augustus 2026
Antwoord van Bed Factory Direct
Thank you so much for your 5-star review, Jack!
We’re delighted to hear that you were happy with the quick delivery and found our team helpful. It’s great to know you received good service all round.
Thank you for choosing us, and we really appreciate your feedback!
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