The Bed Warehouse Reviews 

my two pocket spring mattress have had squeaking and squashed springs on the side of the bed not impressed they should go out of businress as they are made lioke not proper or made in a rush

I want to congratulate the Bed Warehouse for their service, communication and helpfulness in helping me choose the bed I needed.

They are customizing the matress accordingly. I have never received so much help and patience from a bed shop.

I have not even received the bed yet, but feel valued and appreciated.

Well well well, i bet you all did not think I would write my review after stating i have Miss Marie recorded, yes i told you i will take this everywhere, your other reviews don’t help by showing you all are bold face liars and will say anything to customers to get the money and turn around and act like they are lying!! Ok so please tell me who would get a bed delivered to not take the old bed away and not assemble the bed? No1 nd especially these fool of people, so i came in store with my mum and kids looking for a bed for my daughter, marie standing all lonely waiting for a sale to be made, we found the bed we liked went to the till and had a friendly joking conversation, we asked questions as in will you take old bed and assemble new bed, and you answered YES, sale was done and we left!! LOL here is where it gets good, ok the day of the delivery im working and i have people in my house to help open the doors, i managed to catch the guy and this is what he said we dont put up beds or take away the old one!! Excuse me i called them so quick and baring in mind im recording all calls because i know how dodgy company’s can be and to my exact MISS MARIE CLAIMED ME AND MY MOTHER TO BE LIARS, but then also said you did say the bed would be taken and new one step up, this is why i said i have you recorded because you was talking nonsense!! baring in mind im sure you have CCTV that records conversations!! But let guess it was either not working or does not record voices, this cheeky woman expected this man to be in my house to collect a bed when im working!! NO, like i said im taking my time because whats coming next is that voice recording so please play with me, you couldn’t even send half money back for your wrongful doings , what type of customer service is this!! I understand why it’s always empty your dodgy company

Good friendly service. Follow up of after sales issues not so good!

As a family we have used The Bed Warehouse in excess of 20 years, and yet again there service has been excellent. We had an urgent requirement due to family members arriving from overseas, and the y delivered two beds to us two days after ordering, fantastic service as usual

I wish I could’ve read these reviews before ordering. I ordered a king storage base which is 2 single bases on 7 Jan 2026. I was charged R950 for delivery but later when I contacted them they tell me they haven’t dispatched coz there is a delivery shortfall of R2210. This was not mentioned on the online purchase and is still shows R950 to date. After opting to cancel I changed my mind coz of time frames. I was informed of a damage when they had to dispatch and assured they would manufacture a new one since I wouldn’t accept a damaged base.
Today 2 February almost a month later I finally receive the 2 bases and to my shock they are 2 different colours. One grey and 1 brown… these are meant to be used side by side as a king base.
They say it was variation in material but obviously failed to inform me!!!
Worst service and product I have ever received
Would not recommend this company at all

We ordered the bed from the bed warehouse direct back in November on the date of delivery only a mattress turned up, we were informed that the bad will be with us the next day. The quality of the mattress was very poor so we decided to cancel our order and arrange for it to be returned. Since that date we are still waiting for collection and return of our funds. Please do not use this company as there are no intentions to follow through with their commitments.

Bought a sofa in August this year, It was supposed to be brand new. There was the same sofa in the show room but it was damaged at the back, so a new one was ordered. The sofa arrived early September, it looked good until I tried to move it, the Top of the back was very loose so I pulled the sofa out & was shocked to see a large flap that covered the lower back. I rang the shop & was told that he would speak to the boss & get back to me. They have not contacted me yet I am totally disgusted

Being an aged person of 85years, the sales lady who answered my call was very helpful and gave me good advise, and assisted me throughout my purchase. Everything arrived on time as arranged, and the product is very good. Thankyou.

What a fantastic service we have just received from Bed Warehouse in Scarborough. Warm welcome, mattress tested, paid for, delivered and old mattress in back of their van in the space of approx 30 minutes as we lived nearby. Don’t know your names guys but can’t thank you enough for the outstanding customer service and looking after our furry friend outside for us. Looking forward to an amazing sleep tonight. Mattress was great value and warranty attached. Excellent !!!!!

The lady wasVery knowledgeable and not pushy and had the patience of a saint as we tried all the beds, we even bought a pillow ... highly recommended to everyone

Great experience in the shop, no pushy sales people. Delivery drivers on time and friendly, all packing and old mattress taken away. Would recommend.

I bought their storage base and a euro top mattress. The storage base does not close properly on its own, I have to use a rope to forcefully close it. The euro top mattress feels like a very cheep spring mattress. The quality and the price do not go hand in hand!

Bought 2 single beds in january this year the beds are so bad now they look like i bought them15 years. I have to replace the mattress now cause it is a waste of R6300

Ordered a electic bed was delivered with in the week very good our sons came down to put it together we found that the covering on the bottom of the bed was tourn and fraying i rang customer care and told them about it and was told to take photo's explained to the girl that it was not possible to take photo's because being in our 80s we could not lift the bed,they refunded me £20 insult.within 2 weeks the mattress had sagged and the sides had collapsed took photo's 3weeks later after a lot of phone calls and texts had a new mattress delivered(by a very miserable driver)now had this matteress 2 weeks the same thing is accurring but also a ridge the full length of the bed so when you are asleep you are falling over the side.Ive never slepted in such a uncomfortably bed. Ive learnt my lesson never buy a bed without seeing it would like to have my money back but i dont think that will happen.15072021

I bought an ottoman (storage) bed from Woodmead branch. The bed is not square & staples has been shot through the wood and sticking out on the outside - it cut open my finger.

Brilliant bed daughter loves it. Delivery men were very polite and helpful

Just received my sofa today and it was great. Amazing quality material and much more comfortable than my previous sofa. I highly recommend this company.

I ordered my bed, received a confirmation email saying they'd phone me with a delivery date. This is all well and good, however at no point do you enter your phone number when making an account. So I went out of the way and rang up myself as I was so excited as I'd found the perfect bed. Then the next day they phone to arrange a delivery. They only deliver on Tuesdays in my area. I work every tuesday! Even with COVID-19 most other companies are offering delivery around the customer rather than themselves

Slow delivery.
They kept me updated through email throughout with updates when the bed came in the shop and when the delivery was coming. Bed was easy to put together and I am pleased with the quality.