The Bed Warehouse Reviews 

Had a problem with my new bed after 2 weeks of arriving. The customer care for this company is 100% after explaining what had happened and sending photos they refunded the cost of it back onto my credit card before they had even collected it. You can't get better service than that. Thankyou bed warehouse

If your wanting a bed from here please don’t bother once they took your money and gone there not bothered I bought a bed for my son wasn’t given what was advertised for a start and I found a rip in the leather I sent them a photo as they asked and got no reply back I’ve wasted a lot of money with these jokers when you buy something you expect a nice new bed not a ripped one so please don’t buy from these jokers save your money and go somewhere else as I will in future

Beds not fit for purpose.

First of all, the positives. The bed we ordered was easy to assemble and the frontline customer service team did their best to help with any problems.

After the feet of the bed breaking and collapsing within six months and a tedious to-and-fro with the suppliers, we were given replacement parts.

Unfortunately, one of the panels of the frame - which holds the bed together - collapsed after another six months.

It couldn't be repaired as the panel itself was made from soft ply wood, so any screws used to hold it together just ripped through the wood. It also didn't help that there were no actual fittings for the screws.

The slats of the bed were also poor quality. Certainly not soft ply wood, but still too fragile to support a mattress and the plastic fittings were too loose to hold the slats in place.

The customer service team did their best, but despite showing photographs of the damage, the suppliers were insistent on having the whole frame disassembled and photographed. Once we disassembled the frame, the wood had been compromised too much to be reassembled, so ended up going to another company whose service and products were far superior in every way,

Do yourself a favour and steer clear.

I ordered a double bed on the 12th of August, item was delivered on the 21st, they only deliver in the Northamptonshire area on a Wednesday, why can't these people tell their customers, that way we can look elsewhere.

Anyway. Item arrived, all parts accounted for, upon putting the bed together I noticed that one of the screw heads was duff so emailed the company for a replacement. I emailed 2 days later to confirm that the replacement had been sent which they confirmed. Nearly a week later and the part has not arrived.

I ended up this morning having to visit Screwfix and purchase a pack of 50 so I can finish the bed. Have emailed the company to express my disgust

On another note the bed is awful to erect, it was only when we had the bedroom furniture arrive that one of the delivery guys told me of a flexible screwdriver set, wish I'd have known as it would have saved me some. Now that the bed is up it is very sturdy and solid

While the customer service was good it was let down on this occasion by the manufacturer.

Update 28/8/2018
Bed company have refunded my expense for the bolt purchased from Screwfix.
The bolts arrived in the mail this morning, good job I purchased the others as they posted the wrong size bolts

Dont bother, 2 days before my delivery was due they called me to say it was out of stock. I placed my order 3 weeks ago. ( Thinking this would actually reserve my item ) - jokes on me.
They are sending me a black alternative when i ordered a light colour. Just beacuse I couldnt be bothered with the hassle - save your money.