bee-link.com Reviews 32

Bought a Series 5 Ryzen mini pc and within a week it started to randomly (without warning) reboot, sometimes 3-4 times a day. Contacted company and they wanted me to return the product to them at my expense (was still under warranty). Offered no tech support but sent me a link to a forum, where apparently this is a know issues within this range and the bios. No fix available, so why sell faulty products in the first place.

Most shady company I ever dealt with sadly. They are trying to scam me for 400$ when I had to refund a mini PC and unfortunately bought a SER9 from them instead.

2 1/2 weeks later after I sent them the PC back they come to me and tell me that their logistics partner in Germany where I had to send back the machine to told them the package was empty. The DHL tracking shows that my package was received by them over 2 weeks before that.

They also told me before that I shouldn’t be contacting their logistics partner in Germany, else he might get angry. Whatever that means. Never heard of something like this before either.

The whole thing is ridiculous. I have an Amazon business and shipped 10s of thousands of packages and never had this happen even once with DHL in Germany.

Now while I’m on vacation in Thailand they are still ignoring most of what I say and keep responding with generic mails with the same pointless stuff as if it was my responsibility to take care of this. refusing to give me my refund. After I told them 4 times the package was not empty.

Please under no circumstance - DO NOT BUY from this shady company. I will try to get my money back from me credit card company and report them to the consumer protection in Germany.

issues with the chip-set and Microsoft incompatibility issues especially after MS updates. After one year of Bee-link support they refused to take the mini-pc back for exchange for credit. Questionable off-shore company refusing to stand behind their devices after the one year warranty has expired. (including open issues over lapping the one year window.

BEELINK. WORST CUSTOMER SERVICE EXPERIENCE. DO NOT BUY FROM THIS COMPANY!!

UPDATE 12/19/2024. After Beelink told us to perform (4) tests per unit ( 4 tests x 6 units ) to see if these fix the problems vs. issuing a RMA (Return Merchandise Authorization) for the (6) defective units (@ $300 in IT man hours).....Beelink has the audacity to request that the Customer (me) mail back to (6) defective units to their facility (no RMA) at my expense. We have just LOST over $1,620 in expenses to Beelink + $300 in IT man hours = $1,920 total. AND they want us to send back the DEFECTIVE units at our cost. THAT'S A JOKE!

This is NOT a company that anyone should do business with. No one should buy from Beelink because of this interaction and BAD customer service. We will NEVER buy from Beelink again. BUYER BE WARE!!!

We will also be filing a USA BBB. Beelink is a CHINA Company (MONOMARK HOUSE 27 OLD GLOUCESTER STREET, LONDON, ENGLAND WC1N 3AX) and everyone should be CAREFUL. Their customer service does NOT care about the customer and defective products. They only care about profits and how much they can get from the US Clients for their defective products. I have seen numerous complaints on REDDIT, Trustpilot, TomsHardware, etc. PLEASE BE CAREFUL and buy from a USA Manufacturer or a more trusted brand.

BEELINK EQ13 Mini PC Intel N200, 16GB, DDR4, 500G is defective. We bought (6) of these units, and they all have FAILED. We paid $270 apiece for each one. $270 x 6 = $1,620 total. HDMI ports are not responsive. Blue screen of death. Periodic shutdowns. Running HOT. Our IT Department has spent countless hours trying to keep these units running for our office, and we cannot afford to continue with these specific units. These (6) units are still under the manufacturer’s warranty. We are looking into other manufacturers to replace these units. We will be filing a BBB Complaint against Beelink. We have a solution to the replacement these (6) defective units, with higher quality units or a full refund, and hope that Beelink reach out to us to resolve this issue.

The products last as long as the warranty. My SER 5 PRO stopped working suddenly for no reason (dead motherboard), after 1 year and 3 months of light use... I don't
recommend this brand.

Bought a SER5 Pro in 2023. Fast, quiet and reliable. Support (BIOS update) very responsive.

I purchased a mini PC through Bee-link’s storefront on Aliexpress. It took just over a week to arrive from China. My post sale queries were handled quickly & courteously, including the replacement of a failed AC power adapter. I’m also extremely pleased with the mini PC i.e. build quality and value for money.

Bought Beelink EQ12 mini PC. Good value for the money and their customer support is very friendly and responds quickly.

Please note, this site does not indicate the country of dispatch anywhere and you find yourself having to pay customs fees which they refuse to reimburse you even though their CGV does not indicate anything concerning delivery and any additional costs. . So these are hidden extra charges. The support shows bad faith and refuses to reimburse.

They sell products out of stock on their website, then they ask you for more money for an upgrade, after 2 weeks they tell you that the upgrade they gave you is out of stock. They wouldn't refund. Thank god I've paid with Paypal. NEVER AGAIN

I bought GT-KING Android TV BOX and I flashed custom ROM, because I do not like regular theme of Beelink. After I flashed suitable updated ROM, device started to freeze randomly and reboot itself. I wanted to turn back to original stock firmware, but guess what? You can not download stock firmware anywhere. Even official links are dead. Their email support is another joke. So, go and buy some cheap alternative, and save your money.