Benchmark Kennels Reviews 

Entire experience was amazing. Very helpful staff when ordering and kept on contact regarding fitting.
Liam and Ash who installed our new kennel phoned before arrival, we're fast, friendly and super efficient.
I would highly recommend Benchmark, excellent customer service.

Brilliant service from brogan and Nathan on fitting my shed. Very polite and knowledgeable. Will recommend service to friends and family. Thanks

Fantastic service, amazingly built shed, very quick and professional, brogan and nathan were amazing thank you

Really good experience with Benchmark from start to finish. Great communication with Jordan and Mason from the office placing the order and arranging delivery. Tommy, John and Shaun were excellent at putting up the kennels, really focused on quality and had it all set up within just a couple of hours. Very nice guys and considerate of my other animals and managing access to the site. Would recommend to others.

Tommy and John both did an amazing job, it’s really sturdy and exactly where I wanted it

Very easy process brilliant from start to finish.
Thankyou
Tommy
John
Shaun
Will definitely be back.

Very professional from speaking with Mason on the phone organising the delivery to our home in the north of Scotland to the lads Tommy and John who delivered and built the kennel, what would have taken me all day to build these lads built it in a couple of hours
Very well pleased with the whole experience thank you !!

Amazing service from start to finish from the team on the phone supporting with specification choices to the team who installed the kennel.

Thanks to all for 5 star service!

Special shoutout to John and Tommy for seamless installation.

Brogan and Ash arrived on time and were very friendly and professional. They made sure I was happy with the placement of the kennel and got to work. The kennel was built very quickly and is great quality! They then made sure I was happy with everything before packing up. I’d recommend Benchmark Kennels as Ash and Brogan were both very friendly and their work speaks for itself! Very impressed with the service!

Nathan and Brogan were super and got my kennels up in good time as well as having having them look super!

Very professional company. Distance no object, arrived on time, pleasant team of John & Liam who did a great job assembling our new kennel. It looks great, solid and well made.

The Benchmark team supplied and built our dog kennel last week. They arrived promptly, carried out the build well and were all lovely. The quality of the kennel is also great. Thank you!

Start to finish from first phone call to order to and all the add-ons very helpful easy to deal with and come on the day and time said the lads that come john and danny nice guys didnt mess about overall happy

We came to Benchmark after a poor experience with another supplier. We were naturally a bit nervous but didn’t need to be. The service from start to finish was excellent & the ability to bespoke the sizing of the dog bed depth was a real plus. Everything was clearly explained in terms of what was included & how much it would cost.
Great customer service contact all the way through & hats off to Brogan & Nathan who built it in probably the hottest day of the year. Both did a great job & really happy with the quality of the kennel & attached shed. Just one slight hiccough with the galvanised panels which was picked up by Brogan & Nathan. Within 5 mins the office called to explain what needed to be done. Would definitely recommend Benchmark based on our experience.

It was a great service from start to finish. I had them made to my own specification and all done with no problem. The team that erected the kennels, Brogan and Nathan , were friendly polite and professional throughout the job. They made a fantastic job of erecting the kennels. Would highly recommend benchmark kennels.

Top notch work from Danny and John on time and all round great lads, would recommend them to all friends and family, polite and very good at what they do 👍

Amazing company helped me with adjustment to my order and kept me updated throughout
Delivery was on time and the workers John and Danny also solved all minor issues we had straight away really good tradesmen
Would definitely recommend this company for there product as high quality and also the hole team I spoke to from start to finish

The experience of placing the order was fine and I paid a 50% deposit to secure the kennel.
The kennel was delivered and installed today.
The first thing the guy said to me was that I had not yet paid the invoice which I acknowledged and said I had paid a 50% deposit and would settle the bill once it had been put together so that I could ensure it was as I had ordered, however he said that they would not start putting it together until I had paid it.

I called the office as usually for big items, in my previous experience you would settle the bill once you are satisfied with the work and they explained it was their policy and it was in the terms and conditions which I do understand but I think that it should be made clear when they do their pre delivery call.

Had the delivery driver of been polite about it, I might not have felt so annoyed, but in my opinion he was just rude.

He gave me my invoice, pointing out the terms and conditions on the back which I read and it states that “ any remaining balance MUST be paid either cash on arrival or BACS, cleared 1 working day before delivery” I paid credit card so not exactly following their own terms and conditions!

Then upon leaving he asked if I would like to leave a review as if a positive one he would get a bonus at the end of the month!

Maybe some training in customer service might be more appropriate.

Unfortunately his attitude soured the experience and I feel quite disappointed.

Let’s hope the kennel lives up to expectations because the service didnt

Cant fault John & Nath they both did a brilliant job at assembling the kennel. Both were polite and professional and tidied up after they had finished. They took the time to explain how the kennel was made up and overall just got on with the job in hand having travelled a good few hours. I did however have some issues with with the order due to wanting to change my kennel size and although it was eventually resolved there was on more than one occasion misleading information and lack of transparency.

Quality product. Jordan very helpful and kept us upto date. Brogan and Tommy arrived on time, they were very polite, professional and efficient.
Thank you .