Bensons For Beds - Aylesford Reviews 

"I recently purchased a bed from this store and I couldn't be happier with my experience! The selection of beds was fantastic, with a wide variety of styles and comfort levels to choose from. The staff were incredibly helpful and knowledgeable, patiently answering all of my questions and guiding me towards the perfect bed for my needs. The quality of the bed I chose is outstanding – it's incredibly comfortable and has made a huge difference in my sleep quality. The delivery was smooth and efficient, and the bed was set up quickly. Overall, I highly recommend this store "To anyone looking for a new bed. Excellent products and exceptional customer service!"
English translation (for your reference): "I recently purchased a mattress from this store and was very pleased with my experience! The mattress selection was great, with a wide variety of styles and comfort levels to choose from. The staff were incredibly helpful and knowledgeable, patiently answering all my questions and guiding me to the best mattress for my needs. The quality of the mattress I chose was outstanding – incredibly comfortable and made a huge difference in the quality of my sleep. Delivery was smooth and efficient, and the bed was installed quickly. Overall, I would highly recommend this store to anyone looking for a new mattress. Great products and exceptional customer service!"

Tom was helpful and not pushy which was nice. Explained everything at length.

So helpful and friendly both on line and in store. Time wasn’t an issue and wanted to get us get discounts. Great long guarantee better than competitors. Will definitely be shopping here again.

Staff member was great, clearly understood what we wanted and gave good advice

Tom was exceptionally helpful at Aylesford.

Very good communication throughout. Good mattress. Recommend.

Great service, Vicki was very knowledgeable and personable, she made the whole transaction very easy

Very helpful but not intrusive sales person, information supplied as needed. We weren’t rushed into making a decision

Tom was excellent, his knowledge was great

Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.

Stewart walked us through the various products and made it simple to make an informed choice on our purchase.

Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!

DREADFUL SERVICE. After requesting (and having a full conversation with the incompetent sales person) that my old bed needed to be collected due to it being a super king and agreeing to pay the £100 charge, I was told on the day of delivery of my new bed that this service had not been included. I am now stuck with 2 beds in the same room. Customer services would not arrange for the old bed to be collected as the new one had been delivered, even though the lorry drivers said they could arrange it. The email on their invoice is wrong. Go elsewhere if you want good customer service.

Good prompt service Excellent product choice.

Needed a new mattress for our son, the salesman explained what mattress would be the best options in a friendly professional manner. Purchased the mattress with no issues and in good time. Will purchase again from here.

All round welcoming professional attitude from staff and product knowledge helped us make a good choice.

Helpful, knowledgeable staff. Whole process of choosing a new bed and mattress was a faultless experience.

Tom was great , very knowledgeable on the product, excellent customer service