Bensons For Beds - Chester Reviews 

What we were told we were purchasing was not what was ultimately delivered. When choosing the bed, we explained that we did not need a headboard because we already had one that would be suitable. However, Tim, the salesperson, told us that the bed was being sold as a complete set, including the headboard, as they needed to make room for new stock. Based on this information, we agreed to the purchase.

When the bed was delivered, there was no headboard included. After contacting Tim, he denied ever saying that a headboard was part of the sale. This was extremely frustrating and disappointing.

My advice to anyone considering buying from this store is to take photographs of the exact bed you choose and ensure that any promises or details discussed are confirmed in writing. In our experience, what was promised during the sale was later denied when the issue was raised after delivery.

Very disappointed with the service received from Benson Beds Chester.

Very friendly, was later than expected time but Oliver and David… a 🏆🌟

Excellent service from Chester store (Steve) and delivery guy Daniel

No pressure sales,friendly helpful staff,answered questions and gave information actually left store to look at other beds and came back,store assistant agreed that we needed to find what was right for us,all round pleasant experience

From the moment we walked through the door we were welcomed and guided carefully through the options available for us. The member of staff who helped us was knowledgeable, explained the various types of mattresses etc available & was very attentive. It was a positive experience for my mother, who appreciated Barry’s patience & understanding and the full explanations he provided. Thanks

Stephen (Chester branch) was brilliant from start to finish. He took the time to understand what we were looking for and advised the best option whilst explaining why in great detail.

From start to finish all Bensons staff were so helpful.

Stephen, a member of staff at the Chester branch, was very helpful in my mattress purchase decision. I appreciated not being hard sold or pressured into any decision. The mattress won't arrive for six weeks, so a full review can't be given yet.

A good experience. Given space to look around but support there as and when needed. Friendly respectful sale, without pressure.

Shop assistant very helpful. Delivery swify but 1 item incorrectly sent . Error quickly addressed. Correct item received. Bed not yet assembled.

Phoned me to let me know that thay was on there way. Put the bed frame up with in 20 minutes. Did a great job.

A fantastic buying experience.
Starting with a friendly and very knowledgeable sales person through to some very hard working (and also friendly) delivery men.
Really happy that we chose Bensons for Beds !!
Thank hou

Very annoyed not to be told our delivery would be delayed We were told 7-30 to 0900 first visit !! Arrived at 11-00 delaying our plans for the day

Stephen introduced himself and then allowed us to look in peace and then occasionally checked in with us without being over bearing. He explained the offers really well and that made us feel at ease and not pressured.

Overall, the experience was very satisfactory and professional. The Sales Assistant was very helpful and showed us a number of beds and mattresses that were the kind of thing we were looking for. We thought the mattress protector that was suggested was a little over priced. The lady did provide a written quotation, which was very helpful - and in contrast to Dreams, who did not. Ultimately, after visiting 4 retailers we did choose to go elsewhere, but that was not because of any issues with the service or products we saw at Bensons for Beds.

Friendly professional staff. Good value

Great service from the moment we walked in to the Chester store especially Dave the manager . Completely kept in the loop regarding how the order was progressing. Delivery was also excellent with the driver ring me a few days in advance to give me my time slot , then again on the day of delivery.whch was delivered bang on tine . Great company .

A1 service, product and staff.

David was such great help with finding me an affordable bed and mattress. Thank you very much!

Really happy with the bed and service