From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Toon meer
Locatie
Wijzig locatieUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lees wat reviewers zeggen
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Toon meer
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Toon meer
We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Chester
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Verenigd Koninkrijk
- 1244665818
4,8
Uitstekend
683 reviews
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Great Service
We are happy with the bed and service we received whilst purchasing our bed from Bensons.
From the purchase through to the delivery and set up, staff were both courteous and professional.
28 maart 2026
Antwoord van Bensons For Beds - Chester
Thank you for your kind feedback! 😊 We’re delighted to hear you’re happy with both your bed and the service you received. It’s great to know our team were courteous and professional from purchase through to delivery and setup. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist
Great Friendly Service
Have just bought a mattress and Ottoman divan from Bensons For Beds Chester Greyhound Retail Park
Salesman Barry struck the right balance of helping but also giving us time to explore the many great beds. Barry pointed out special offers on matress' and good combination packages for headboards and divans, which were superb value. Thanks Barry you are a credit to Bensons F B.
Store Manager Dave was also friendly and helpful, thanks Dave
Would definately recommend Bensons F B especially Bensons Chester.
27 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
Thank you for such a lovely review Chris! 😊 We’re thrilled Barry struck the perfect balance and helped you find such great value, and it’s fantastic to hear Dave and the Chester team made the experience even better. We’ll be sure to pass on your kind words — enjoy your new bed and thanks for the recommendation,
Megan | Customer Care Specialist 🛏️✨
Knowledgeable Manager and listened to…
Knowledgeable Manager and listened to my requirements .No.pushy sales matched my need to the product.
23 maart 2026
Antwoord van Bensons For Beds - Chester
Thank you for the great feedback! 😊 Wonderful to hear the manager was knowledgeable, listened to your needs, and helped match you to the right product without any pushy sales. Really appreciate it,
Megan | Customer Care Specialist😊
Helpful and informative salesperson
Helpful and informative salesperson, able to try different mattresses in store. Delivered in good time, carefully, straight to the bed
26 maart 2026
Antwoord van Bensons For Beds - Chester
Thanks so much for sharing! 😊 Great to hear our salesperson helped you find the perfect mattress in store. And we’re thrilled delivery was smooth, careful, and straight to the bed—just how it should be! Enjoy the comfy nights ahead,
Megan | Customer Care Specialist✨
The salesman wasn’t pushy
The salesman wasn’t pushy, and he helped us choose the right mattress
20 maart 2026
Antwoord van Bensons For Beds - Chester
Thanks for the great review! So glad our salesman helped you find the perfect mattress without any pressure — just the way it should be!
Hope to see you again in the future,
Megan at Customer Care!💜
very reliable company
very reliable company , very polite and respectful delivery team
18 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
Thank you for your lovely feedback!😊
We’re delighted to hear you found us to be a very reliable company, and it’s wonderful to know the delivery team were polite and respectful throughout. That’s exactly the standard of service we aim to provide every time!✨
Thanks again for choosing us — we really appreciate it,
Megan at Customer Care
Great team at Bensons For Beds and also…
Great team at Bensons For Beds and also fabulous delivery team
16 maart 2026
Antwoord van Bensons For Beds - Chester
Thank you for the wonderful feedback Maria! We’re delighted to hear our in‑store team and delivery crew made your experience a great one. Enjoy your new purchase,
Megan at Customer Care
Antwoord van Bensons For Beds - Chester
Thank you for giving us 5 stars Tom! Always happy to help — great advice is what we’re here for 😊
See you next time! Megan at Customer Care 😊✨
Hello
Hi. Highly recommend Bensons for Beds. I bought bed frame, headrest, tempur mattress and pillows last August and they was hold it for me till February this year with no problems and waited patiently till we move in and sort everything out first. Also get some great discount which is positive as well. Thanks
9 februari 2026
Antwoord van Bensons For Beds - Chester
Thank you so much for your lovely recommendation Robert! We’re delighted to hear you had such a positive experience with us. It’s great to know we could hold your bed frame, headboard, Tempur mattress and pillows safely until you were ready to move in — we’re always happy to help make the process easier. We’re thrilled you were pleased with the discounts too! Thanks again for choosing us,
Megan at Customer Care💜
Antwoord van Bensons For Beds - Chester
Great to hear you were kept well informed every step of the way! 😊 Clear updates make all the difference — thanks for the lovely feedback,
Megan at Customer Care!
Good customer service and advice
Good customer service and advice, product now received and comfortable.
12 maart 2026
Antwoord van Bensons For Beds - Chester
Great to hear you received good customer service and advice — and even better that your new product is comfy too! 😊 Thanks for the lovely feedback,
Megan at Customer Care!
Great service.
The Salesperson Paul was extremely helpful with us choosing the right mattress and bed that suited us, with no rush.
7 maart 2026
Antwoord van Bensons For Beds - Chester
Thank you so much for your lovely feedback! We're delighted to hear that Paul was extremely helpful in guiding you to the right mattress and bed, and that you felt no rush during the process. – Megan at Customer Care
Great service at Chester branch…
Great service at Chester branch especially Dave whom answered all our questions. Was in the store trying different mattresses for a good hour. Delivery service and assembly service Great who took all the rubbish away. Great bed and mattress, definitely recommend thank you 😊
25 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
Alex Cunningham,
We're happy to hear that you received great service at our Chester branch and that all your questions were answered. It's wonderful you found a great bed and mattress and that the delivery and assembly service was excellent. We appreciate your recommendation!
Team Bensons
Christine from Bensons could not have…
Christine from Bensons could not have been more helpful when Ipurchased my ottoman. Because of her I would definitely choose Bensons Chester again for any other purchases I will make in the future.
4 maart 2026
Antwoord van Bensons For Beds - Chester
Pamela,
We're happy to hear that your ottoman purchase experience was so positive! We appreciate your kind words and are so glad that our team member was helpful. Thank you for your feedback; we value it greatly.
Team Bensons
Antwoord van Bensons For Beds - Chester
And Mrs Murphy,
We appreciate your feedback and are so pleased to hear you found our service friendly, professional, and knowledgeable.
Team Bensons
very pleased with everying
22 februari 2026
Antwoord van Bensons For Beds - Chester
Really appreciate your feedback John—wonderful to know everything was exactly as hoped.
We truly appreciate your feedback.
Megan at Customer Care⭐
Christine did an excellent job in…
Christine did an excellent job in helping me get mattress I needed on Monday 23.2.2026 at sealand industrial estate, Chester
26 februari 2026
Antwoord van Bensons For Beds - Chester
Thank you so much for your lovely feedback Ann! 😊 We’re delighted to hear that Christine did an excellent job in helping you find the right mattress during your visit on Monday 23/2/2026 at our Sealand Industrial Estate store in Chester. We’ll be sure to pass your kind words on to her — she’ll be thrilled! Enjoy your new mattress,
Megan at Customer Care
Love the new bed
Love the new bed. In store sales very good but did not communicate that old bed would need disassembling prior to collection. Delivery man quite rude stating he would not be taking my old bed away as he didn’t have room on the van. (The delivery/removal was a like for like product). I had paid for this service at time of ordering and the manner in which I was dismissed with the comment ‘you’ll just get a refund’ was quite rude. The second delivery man was more amenable and sorted the collection but the whole delivery experience was very uncomfortable.
19 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Chester
Hello Catherine,
We appreciate your feedback and are sorry the delivery was uncomfortable. We'll address the communication gap regarding old bed disassembly and the delivery person's behaviour. We're looking into this to improve our service.
Thank you,
Megan at Bensons for Beds
Great service
Great service, explaining the different levels of firmness on the beds. The test to see which suited us best really helped to inform our decision on which mattress to buy. After nearly falling asleep a couple of times we picked a bed and mattress that suited our needs. Superb service.
21 februari 2026
Antwoord van Bensons For Beds - Chester
Thank you for your fantastic review! 😊 We’re so pleased to hear you received great service and found the firmness explanations helpful. The comfort test is such a useful way to find the perfect match, and we’re glad it helped you make a confident choice — even if it almost sent you to sleep a couple of times! Enjoy your new bed and mattress, and thank you again for the superb feedback,
Megan at Customer Care
Antwoord van Bensons For Beds - Chester
Thank you for your feedback Peter! We’re delighted to hear you received great service from Christine. Her knowledge and friendly approach make all the difference, and we really appreciate you sharing your experience,
Megan at Customer Care
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