I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation. She was very knowledgeable on the products. A great experience. The del... Toon meer
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Lees wat reviewers zeggen
Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... Toon meer
Bedrijf heeft geantwoord
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Dartford420
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, Verenigd Koninkrijk
- 1322287129
4,9
Uitstekend
352 reviews
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Georgi
Georgi, the assistant that served us was very thorough in helping us choose a new bed. I liked that I could try out the test bed to see what mattress would be best for me with my spinal problems. She was very friendly, pleasant and helpful
30 december 2025
Antwoord van Bensons For Beds - Dartford420
We’re so glad Georgi gave you such thorough, friendly service and helped you find the perfect mattress for your needs – that’s amazing care! Thank you for your positive review – Lauryn at Customer Care 💜
A fantastic staff member and choice of products
Georgi made this experience great. She offered help and gave us space in equal measure, she was very knowledgeable, and thorough when it came to buying, with a very pleasant manner. It didn't feel like she was pushy at all. The shop had different brands of bed and types of mattress and headboard, and she helped us match them all up.
29 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that you had a great experience! It's great to know that our team member offered the right balance of help and space, and was knowledgeable and thorough. Thank you for your positive review – Lauryn at Customer Care 💜
Great
Easy to deal with from the First Gentleman I dealt with in the shop to the people who kept in touch and delivered the new bed. I can’t remember the date I went in the store but the bed was delivered on the 15th and it was only a couple maybe 3 weeks before delivery.
15 december 2025
Antwoord van Bensons For Beds - Dartford420
We're glad you had a seamless experience, from your initial store visit to the delivery of your new bed. Thank you for sharing your positive feedback; we appreciate it.
Until next time, take care,
Megan at Customer Care!
Lovely customer service
Lee was working the day I went to look for a new bed, he was very helpful and wrote me a quote so I can go away and think about all my options, even offered to give me a call if the price goes down on the bed k was looking at! Very helpful and great customer service! Thankyou Lee
13 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that you found our service helpful during your bed search. We appreciate your positive feedback regarding the assistance you received and the quote provided. It's great to know that our team member offered to keep you informed about potential price changes.
Very good experience 👍
12 december 2025
Antwoord van Bensons For Beds - Dartford420
Thank you for your feedback!
Thank you, Team Bensons - Jess
Understanding of additional needs
Staff were very understanding of my daughters additional needs and was very patient when she tried the beds. We didn't feel pushed to buy an expensive bed or the added cover they offered us.
10 december 2025
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that our staff was understanding of your daughter's needs and patient while she tried the beds. We appreciate your feedback that you didn't feel pressured during your visit. Stewart - Team Bensons
Had the pleasure of being served by…
Had the pleasure of being served by Shanice in the Dartford store a few months ago, we went into the shop just to browse as we were still a while away from completing on our new home. She was really patient with us and showed us a number of options until we found the perfect mattress for us. Since then shanice has checked in with us regularly to ensure everything is going well with our house purchase and keeping up updated on live discounts and we can’t to received our new mattress next week in our new home!
Thank you Shanice
9 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience in our Dartford store. We appreciate you mentioning our colleague's patience and support during your mattress selection. It's great to know that their follow-ups have been helpful, and we're excited for you to receive your new mattress!
– Thank you, Jess- Team Bensons
Great customer service and support for…
Great customer service and support for finding my dream bed from Shanice.
She was so kind and made sure I found exactly what I was looking for.Couldn’t have asked for a better experience!
29 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We're happy to hear about the great support you received in finding your dream bed! We appreciate that our team member was so kind and helpful. Thank you for your positive feedback.
Excellent service at Bensons for beds! We went to our local Benson for beds…
We went to our local Benson for beds shop in Dartford and Shanice put us on that testing machine to choose how firm/soft mattresses felt. It was very well executed with all explanations needed for us to be able to choose the proper mattress for our individual needs. Our order was done efficiently and smoothly. Highly recommended!! Thank you Shanice😊
25 november 2025
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that you had a positive experience at our Dartford shop! It's great to know that the testing machine helped you choose the perfect mattress for your individual needs and that your order was done efficiently. Thank you for your recommendation.
Mattress purchase…
Excellent service and a satisfied customer!
28 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We are happy to hear that you were satisfied with our service. Thank you for your positive feedback; we appreciate it greatly!
Mattress is HEALTH HAZARD
HEALTH HAZARD - DO NOT BUY THEIR FOAM MATTRESS. I purchased foam mattress for £840. Foam is faulty, has dip in mm which Bensons technician says it will take few months to stabilise but says it’s not a fault. Mattress does not support my feet and leg, I am waking up in strain and pain as feet is not supported and is “ floating” instead of resting. It is causing me physical and mental distress and I am not risking my health to see if in several months this will improve. Bensons uses they own rules to dismiss complain, gaslight that there is no product fault, refuse to give money back. Please do not buy from this company, you will save yourself stress, sleepless nights. They have completely wasted my money, time and joy of moving to new property. I am referring this case to trading standards, ombudsman and seeking legal advice. Please use my experience to save yourself lot of stress
21 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We regret to hear about the discomfort and distress you're experiencing with the mattress. We take your feedback seriously and are concerned about the issues you've raised regarding its quality and support. We're sorry for any frustration caused by our team's assessment. Your comments will be shared with the relevant teams for review. Thank you for bringing this to our attention.
It was detailed and very straight to…
It was detailed and very straight to the point about my needs. This is my second purchase at the store and I have been lucky to be served by the same person on both occassions. She understands my needs and recommended just the right products
27 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We are thrilled to hear you love your new purchase, and even happier that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Antwoord van Bensons For Beds - Dartford420
Thank you for sharing your feedback. We’re pleased to hear that our salesperson was helpful and took the time to ensure you didn’t feel rushed. Providing a relaxed and supportive experience is important to us, and we’re glad we delivered that for you.
Thank you for your positive review Peter 💜 – Lauryn at Customer Care
We went to Bensons for new mattress
We went to Bensons for a new mattress unsure of what type to get. We were met by Shanice who was extremely helpful with her knowledge and very patient as she explained about all the different types of mattresses suitable for our needs. She was so personable, never rushed us and gave us great advice.
20 november 2025
Antwoord van Bensons For Beds - Dartford420
We’re so pleased to hear Shanice made your visit such a positive experience! Her knowledge, patience, and personable approach are exactly what we strive for, and we’ll make sure she sees your lovely feedback. Enjoy your new mattress when it arrives! 💜
Thank you for your positive review – Lauryn at Customer Care
We were served by Georgie who had great…
We were served by Georgie who had great knowledge of the products and helped us choose the right mattress and bed for us.
23 november 2025
Antwoord van Bensons For Beds - Dartford420
Thank you for your kind words! We’re delighted Georgie could help you find the perfect mattress and bed. Enjoy your new setup,
Megan at Customer Care!
Helpful from buying to delivery and the…
Helpful from buying to delivery and the bed has been a good experience
19 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that our service was helpful from purchase to delivery, and that you are having a good experience with the bed.
Thank you for your positive feedback,
Megan at Customer Care
Amazing service
I was served by Georgia what a fantastic lady she knew what she was talking about very very professional it was like being served by my best friend fantastic service thank you Georgia
15 november 2025
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience. It's wonderful that you felt so well-served and valued the expertise provided. We appreciate your fantastic feedback,
Megan at Customer Care
Really helpful from in the store to the…
Really helpful from in the store to the mattress being delivered, all friendly as well and efficient
8 november 2025
Antwoord van Bensons For Beds - Dartford420
We're happy to hear that you found our team helpful and friendly, from the store to the efficient mattress delivery Miss Parsons. We appreciate your positive feedback,
Megan at Customer Care
Costumer service was awesome
Costumer service was awesome, friendly staff.Products are of very good quality . My only issue is the headboard too big and won’t fit through stairway.I will suggest designing smaller sized headboards.
6 november 2025
Antwoord van Bensons For Beds - Dartford420
We're glad you enjoyed our products and the friendly service. We appreciate your suggestion regarding the headboard sizes and will consider this for future designs. Thank you for your feedback,
Megan at Customer Care!
Great staff service and very reasonable…
Great staff service and very reasonable deals being offered
12 november 2025
Antwoord van Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
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