I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... Toon meer
Bedrijf heeft geantwoord
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... Toon meer
Bedrijf heeft geantwoord
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Edinburgh663
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, Verenigd Koninkrijk
- 1314402029
4,9
Uitstekend
273 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great choice of mattresses
Great choice of mattresses . Customer service and information given was freat
8 april 2025
Antwoord van Bensons For Beds - Edinburgh663
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our selection of mattresses and customer service. We hope you enjoy your new mattress for years to come.
Antwoord van Bensons For Beds - Edinburgh663
We're happy to hear that our team member was so helpful! We appreciate your positive feedback and are grateful for your time. Take care, Megan at Customer Care
Great buying experience
Arthur was really helpful and when I described what I was looking for knew which products might suit. Gave me plenty of time and space to try each mattress and was very accommodating in setting up a delayed delivery.
27 februari 2025
Antwoord van Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful in understanding your needs and accommodating your delivery. Take care, Megan at Customer Care
Salesman
Salesman very helpful and informative explain everything about our purchase
And delivery date very happy with service.
28 januari 2025
Antwoord van Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our sales team was helpful and informative and that you are pleased with the delivery date!
Thank you,
Megan at Customer Care
Salesman was extremely helpful!
Salesman was extremely helpful!
I have shopped at Bensons previously & always been satisfied with my purchases.
20 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Edinburgh663
We're happy to hear that our salesman was extremely helpful and that you've always been satisfied with your purchases. Thank you for your positive feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh663
We appreciate you taking the time to share your positive experience! We are happy you found our prices and staff to your liking. Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh663
We appreciate your feedback! Our team is glad you found helpful staff and a great selection. Thank you for sharing your experience, Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh663
We appreciate you sharing your experience! We're happy that you received excellent service and a good quality bed at a great price.
Take care,
Megan at Customer Care
friendly knowledgeable staff
friendly knowledgeable staff – not pushy... Good choice of beds (not too expensive)
6 januari 2025
Antwoord van Bensons For Beds - Edinburgh663
We're happy to hear that our staff was friendly and knowledgeable, and that you found a good, affordable selection of beds. Thanks for the feedback, Megan at Customer Care
Peter was so helpful and very…
Peter was so helpful and very informative also never rushed us while we made our choice
7 januari 2025
Antwoord van Bensons For Beds - Edinburgh663
We're happy to hear that you found our team member helpful and informative. We appreciate that they ensured you felt supported while making your choice.
Take care,
Megan at Customer Care
The sales officer was very practical
The sales officer was very practical, hands-on and friendly. Gary took his time to explain the different options available which made a huge difference in influencing our decisions.
2 januari 2025
Antwoord van Bensons For Beds - Edinburgh663
We're happy to hear that the officer was helpful and friendly! We appreciate that they took the time to explain the options, influencing your decisions. Thank you for your positive feedback, Megan at Customer Care
Good, friendly customer service
Good and friendly customer service, the only reason ii is not 5 stars is the excessively long wait time for the product which we weren’t told until after the sales pitch.
5 januari 2025
Antwoord van Bensons For Beds - Edinburgh663
We're glad you found our customer service good and friendly. We apologize for the long wait time and that this wasn't communicated earlier. We appreciate your feedback, Megan at Customer Care
Helpful, knowledgeable staff make the difference
Gary was extremely helpful when showing us the mattresses that met our requirements. He also encouraged us to lie on them for a few minutes to ensure we would experience how they re ally felt when the body settled in. We chose the mattress and pillows we wanted but delayed purchasing in the hope that the 20% discount would be increased I. The January sale. Gary contacted us a few days later to advise that two pillows were included in the 20% offer which would be better value that 25% off. We thought about and agreed with him. An additional extra £50 to collect our old mattress was waived and a delivery date of 22 January earlier than expected. All in all a first class experience.
22 december 2024
Antwoord van Bensons For Beds - Edinburgh663
We're glad you enjoyed your experience. It's great to hear that you found the assistance helpful in choosing the right mattress and pillows. We appreciate you sharing your positive feedback regarding the advice about the discounts and the waived collection fee.
Take care
Megan at Customer Care
Kevin was knowledgeable.
25 november 2024
Responsive customer care
Customer care: Mr Garry was very helpful in choosing mattress and bed for our new home
17 november 2024
great
Good sales technique, no pressure, clear explanation of what was best for our needs
12 november 2024
I’ve already done this twice
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy requested cancellation of insurance.
However I’m enjoying the bed. You could warn customers about accessing existing bedside tables ,lamps etc and develop products for this.
Please don’t request feedback again.
8 november 2024
Excellent service
Excellent salesmen in store; very friendly and easy to deal with; great follow up service and delivery happened exactly as promised; no fuss. Would definitely use again.
24 oktober 2024
Enjoyable experience
I found the staff at the Straiton branch to be very helpful. They asked relevant questions and explained the various mattresses. When I told Hayleigh that I also wanted a base and headboard she again explained the various options.
There was no pressure to buy.
I would recommend using Bensons for Beds.
28 oktober 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.