Unfortunately for me, the store in Guiseley was about to close for refurbishment & therefore the stock was limited. I did choose a mattress from the depleted stock and all went well from there. Was di... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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Lees wat reviewers zeggen
The staff were very friendly and helpful. The mattress range and price points was sufficient for us to make the most informed purchase decision for our needs.
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... Toon meer
Bedrijf heeft geantwoord
From the initial purchase to the delivery went like clockwork. Informative at every level, couldn’t have been any better. We will be recommending Bensons to anyone who is looking for new beds. So t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Guiseley273
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Verenigd Koninkrijk
- 1943876755
4,8
Uitstekend
314 reviews
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Antwoord van Bensons For Beds - Guiseley273
Thank you for your kind words! We're thrilled to hear that Olivia provided you with helpful and knowledgeable service. Our team is dedicated to ensuring a great experience for our customers. We look forward to serving you again soon!
Mattress buying made easy
The staff were very friendly and helpful. The mattress range and price points was sufficient for us to make the most informed purchase decision for our needs.
27 september 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Unfortunately for me
Unfortunately for me, the store in Guiseley was about to close for refurbishment & therefore the stock was limited. I did choose a mattress from the depleted stock and all went well from there. Was disappointed with the cost of removing the old mattress. £60. I arranged for a free council collection. Delivery went as expected.
14 september 2026
Antwoord van Bensons For Beds - Guiseley273
We appreciate you sharing your experience. We understand your disappointment regarding the limited stock due to the refurbishment and the cost of mattress removal. We're glad to hear the delivery went smoothly.
Team Bensons
Great experience
Great experience. Reece and John who made the delivery were very polite and efficient.
3 september 2026
Review zonder uitnodiging
It was easy to find the mattress I…
It was easy to find the mattress I needed after a visit to a store near me
24 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
Thank you for your kind review Stephen! We're glad that you were able to find the perfect mattress for your needs at our store. We appreciate your support and hope you enjoy your purchase,
Megan | Customer Care Specialist
We were able to quickly select a…
We were able to quickly select a product that suited our needs
23 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Guiseley273
Thank you for your feedback! 😊 We're delighted to hear that you were able to quickly find the perfect product for your needs. Sometimes the easiest shopping trips are the best ones! 🛏️✨
Thank you for choosing Bensons, and we hope you're enjoying your new purchase,
Megan | Customer Care Specialist
The people you delivered my bed were…
The people you delivered my bed were quick and efficient.
22 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
We're so pleased to hear that your bed was delivered quickly and efficiently. Thank you for sharing your positive experience with us!
Team Bensons
Fabulous service
From start to finish it was great. Olivia at Guiseley was very helpful.
I got it on offer at half price which was lovely.
19 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
Hi Charlie,
Thank you for your wonderful feedback! 😊 We're delighted to hear that everything was great from start to finish. It's fantastic to know that Olivia at Guiseley was so helpful throughout your visit, and even better that you were able to take advantage of a fantastic half-price offer! 🎉
We'll be sure to pass your kind comments on to Olivia. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist🛏️
From the choice of mattress help in…
From the choice of mattress help in store delivery notifications brilliant. Thanks so much
17 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're so pleased to hear that you had a brilliant experience from choosing your mattress in-store to receiving your delivery notifications. We truly appreciate your kind words.
Team Bensons
My wife and I went looking for bedroom…
My wife and I went looking for bedroom furniture. We were dealt with by Angie who informed us that they had a sale on due to refit.
We found 3 very nice chest of drawers and we were told that we could take them there and then if we had a vehicle big enough.
Angie was very helpful and so we purchased the 3 from the shop and then ordered another chest of drawers which is being delivered in November.
The items fit perfectly in the bedroom and look very modern compared to the 20+ year old furniture that we had.
A big thank you to all the team at the Guiseley store and looking forward to seeing the store after the refit.
18 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
We're so pleased to hear about your positive experience at our Guiseley store! It's wonderful that our team was helpful and that you found the perfect chest of drawers. We're glad the new furniture fits perfectly and looks modern in your bedroom. We look forward to welcoming you back after the refit!
Team Bensons
Really fabulous service …
Really fabulous service from all the staff, especially Angie. Not pushy, just helpful and knowledgeable. I always shop at Benson for all my beds as they are very good quality.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! 😊 We're delighted to hear you've received fabulous service from our team, especially Angie. Her helpful, knowledgeable, and no-pressure approach is exactly what we aim to provide, so it's fantastic to know she made such a positive impression.
We're also incredibly grateful for your continued loyalty and are thrilled that you keep coming back to Bensons for Beds for your bed purchases.
See you next time,
Megan | Customer Care Specialist
Excellent service from Olivia in…
Excellent service from Olivia in Guiseley. She spent time ensuring I got the right mattress.The delivery team were excellent in what was a tricky delivery .
I am now enjoying a comfortable night’s sleep on my new mattress.
13 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
Hi Angela,
Thank you for your wonderful review! 😊 We're delighted to hear that Olivia in our Guiseley store provided such excellent service and took the time to help you find the right mattress. It's fantastic to know that our delivery team handled what sounds like a challenging delivery so professionally and efficiently.
Most importantly, we're thrilled to hear you're now enjoying a comfortable night's sleep on your new mattress. We'll be sure to pass your kind words on to Olivia and the delivery team. Thank you for choosing us,
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Guiseley273
Hi Frank,
Thank you for your feedback! 😊 We're delighted to hear you received excellent service. We really appreciate you taking the time to share your experience and hope you enjoy your purchase for many years to come,
Megan | Customer Care Specialist
Excellent service from the Bensons for Beds Team
Excellent service from the store employees to the delivery team. They were all polite, courteous and professional. Can’t fault the Bensons for Beds team
10 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Guiseley273
We're so pleased to hear about your excellent experience with our team, from the store employees to the delivery team. It's wonderful that everyone was polite, courteous, and professional. Thank you for your positive review!
Team Bensons
We went to Benson just to window watch…
We went to Benson just for window shopping however we ended up with buying new bed and mattress. The staff there are very helpful and they let me to carry my puppy in the shop. bensons has affordable prices with good finance plan.
4 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
We're so pleased to hear that your window shopping trip turned into finding the perfect bed and mattress with us! It's wonderful that our staff were so helpful and accommodating, especially regarding your puppy. We're also delighted you found our prices affordable with a good finance plan.
Thank you for your positive review - Lauryn at Customer Care
Great service / extremely helpful
Great service
Very helpful
Extremely knowledgeable
All round brilliant service
4 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
We're so pleased to hear you received such brilliant service! It's wonderful to know you found our team helpful and extremely knowledgeable. Thank you for your very positive feedback!
Team Bensons
All that we thought it would be…
The whole experience of buying a new mattress is first class. From the showroom to the delivery at the end.
We are very pleased with the mattress, it is so comfy and very restful. All that we were explained about by a first class sales lady called Alivia, She is a credit to the company.
1 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
We're so pleased to hear you had such a first-class experience with us, from the showroom to the delivery! It's wonderful that you're very pleased with your comfy and restful mattress, and that our Alivia was a credit to the company.
Team Bensons
Disappointing after care
Went into store to pick a mattress, opted for firm as when we tried it we felt very comfortable. The sales assistant didn’t advise that the store one would be considerably softer than the new one. Delivery was perfect, lovely delivery guys, very helpful but the new mattress is so hard that we just haven’t had a good nights sleep on it. We decided to explore the option of the 40day guarantee to see if we could exchange it. We went into a different branch and encountered the most unhelpful staff. They really couldn’t have cared less about helping us rectify the issue so ended up walking out. I’m sure if we were going in to purchase a mattress they would have been all over us like a rash. Very disappointing!
1 augustus 2026
Antwoord van Bensons For Beds - Guiseley273
We are sorry to hear that your mattress has not met your expectations plus the frustrating service you received when visiting another branch to discuss your concerns. We have contacted you today to resolve this for you.
Thank you for your review
Megan | Customer Care Specialist
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