We wanted a single bed that would last from childhood to adulthood like our other bed. Unfortunately there weren't many within our price range bearing in mind the mattresses are priced separ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire, GB
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Lees wat reviewers zeggen
I had a great experience purchasing my furniture. Andrei was very welcoming, patient and professional. He communicated clearly and took the time to explain all the different options available to me,... Toon meer
From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advic... Toon meer
Bedrijf heeft geantwoord
It all started when we went into the shop in Huddersfield and met Ellie she was very knowledgeable explaining all about the different beds and types , especially mattresses asked us what we preferred... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Huddersfield670
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire, Verenigd Koninkrijk
- 1484549023
4,7
Uitstekend
405 reviews
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Good Communication Throughout
We were kept well informed of progress with the order and it was delivered on time, as promised.
1 oktober 2026
Antwoord van Bensons For Beds - Huddersfield670
Thank you for your wonderful feedback! We're thrilled to hear that you were kept informed and that your order arrived on time. We strive to provide excellent service and appreciate your support. Looking forward to serving you again!
We wanted a single bed that would last…
We wanted a single bed that would last from childhood to adulthood like our other bed.
Unfortunately there weren't many within our price range bearing in mind the mattresses are priced separately
We found one that was perfect.
From paying to delivery we were kept informed.
The delivery chaps were lovely
My husband and 3 year old granddaughter built the bed without any issues
Thank you Bensons For Beds
27 september 2026
Antwoord van Bensons For Beds - Huddersfield670
Thank you for your wonderful review! We're thrilled to hear you found the perfect bed for your granddaughter. It's great that our team kept you informed throughout the process and that the delivery went smoothly. We appreciate your support and hope the bed brings joy for years to come!
I had a great experience purchasing my…
I had a great experience purchasing my furniture. Andrei was very welcoming, patient and professional. He communicated clearly and took the time to explain all the different options available to me, without making me feel rushed or pressured.
He made me feel very comfortable and at home throughout my visit. I left the shop very happy and satisfied with my purchase and the excellent customer service I received.
Thank you, Andrei, for making my shopping experience so pleasant. Highly recommended!
26 september 2026
Review zonder uitnodiging
The young salesman Andre was absolutely…
The young salesman Andre was absolutely fabulous, knew his stuff very helpful, not pushy.
22 september 2026
Patient and professional
18 september 2026
Antwoord van Bensons For Beds - Huddersfield670
Thank you for your kind words! We strive to provide a patient and professional experience for all our customers. Your feedback motivates us to keep improving. We look forward to serving you again soon!
I was made to feel welcome and relaxed…
I was made to feel welcome and relaxed as soon as I walked in. Very Friendly staff and helped all the way through my visit and purchase great service. Really took the time to make sure I was happy. Mark was so great.
3 september 2026
Antwoord van Bensons For Beds - Huddersfield670
Hello,
Thank you for your lovely review! We're thrilled you felt welcome and relaxed from the moment you arrived. We'll be sure to pass your kind words on to Mark, who'll be delighted to hear he helped make your experience such a positive one. Enjoy your new order,
Megan | Customer Care Specialist
Great product and very good service.
5 september 2026
Antwoord van Bensons For Beds - Huddersfield670
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are pleased with both our product and the service you received. Your kind words mean a lot to us.
Team Bensons
Friendly informed sales person allowed us to make our purchase decision on one visit
The store had a good range of beds with a range of prices to choose from.
31 augustus 2026
Fabulous professional kind
From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advice and supportive as I needed the right mattress for my medical condition. Also got help to bring delivery date forward when the the work on my room completed earlier than expected. Now on to the delivery guys barry and his side kick forgive me forgpt there names I have slept since then (finally). Oh how great st the bed took away the rubbish banter was funny. They where very professional calling first giving me a a time frame for delivery. Big thank to Benson
24 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
Hello Caroline,
Thank you for such a fantastic review! 😊 We're absolutely delighted to hear that you had such a positive experience from start to finish.
It's wonderful to know that the team at our Huddersfield store, especially Ryan, provided the support, advice, and understanding you needed to find the right mattress for your medical condition.
Most importantly, we're delighted to hear you're finally getting a great night's sleep! Thank you for choosing Bensons for Beds and for taking the time to share your experience. We'll be sure to pass your lovely comments on,
Megan | Customer Care Specialist
The staff came on time and were very…
The staff came on time and were very efficient, friendly . I was very satisfied with them ..
21 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
We're so pleased to hear that our team arrived on time and were both efficient and friendly. It's wonderful to know you were very satisfied with their service. Thank you for your kind words!
Team Bensons
Bed and mattress all great
Bed and mattress all great, order and delivery not at all great. I selected assembly on my order but for some reason it wouldn't go on , I tried multiple times and thought I had been successful, but when deliver man came he said it hadn't been selected. He was extremely rude about having to deliver to my apartment even though I had stated the day before the lift was broken and there were 36 steps. I know this isn't ideal, but there was no need to be rude and complain about it to me, there is nothing I could do. No over shoe covers were worn either and I have cream carpets. The customer service wasn't there at all and I will now only buy from small local business as they understand the customer journey and in my experience are far more helpful
24 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
Hello,
Thank you for your feedback. We're delighted to hear you're happy with your bed and mattress, but we're very sorry to learn about the issues you experienced with your order and delivery.
We apologise for the inconvenience caused with the assembly service and for the poor experience you had with our delivery team. The level of service you describe is not what we aim to provide, and we understand your frustration. We will ensure your comments regarding the assembly booking, the driver's attitude, and the lack of shoe covers are passed on to the relevant teams for investigation and feedback.
Thank you for taking the time to share your experience with us,
Megan | Customer Care Specialist
Very helpful and knowledgeable staff my…
Very helpful and knowledgeable staff my son has autism and visual impairment and the assistant was very helpful to this and gave him and me space and time to make a decision
22 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
Hey Mr Hislop,
Thank you for your wonderful review! 😊 We're delighted to hear that our team was so helpful and knowledgeable, and that they took the time to support both you and your son throughout the process. It's especially important to us that every customer feels comfortable and respected, so we're pleased that our colleague gave you the space and time needed to make the right decision without any pressure.
Sleep well and sweet dreams,
Megan | Customer Care Specialist
The purchase of the bed was great and…
The purchase of the bed was great and the staff in store very helpful. Unfortunately from there went very much down hill. We are currently awaiting our third delivery of the headboard for the bed as the previous two have been delivered very damaged. This is of no fault of the delivery drivers, it appears to be a problem from the source. However it is worth investigating as we will not be ordering from Bensons again due to this.
16 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
We appreciate your feedback and are glad to hear your in-store purchase experience was positive. We sincerely apologise for the repeated issues with your headboard deliveries and the damaged items. We understand your frustration and are very sorry this has led to such a negative experience. We will be investigating the source of this problem internally.
Thank you for your review - Lauryn at Customer Care
My Atmos tv bed was delivered on 3rd…
My Atmos tv bed was delivered on 3rd Aug. I paid for the installation service but the guys were unable to complete the process. A week later I had a technician from the manufacturer who sorted the problem out and said that it hadn't been assembled correctly. So after a tricky start and a worrying week meaning I couldn't use the bed, not knowing if it would need replacing, I finally had a working tv bed. After all that I can now say I love my new bed. Maybe the assembly process needs a bit of attention to ensure things go better for customers and a bit better communication to tell customers what happens next when things go wrong. Having said all that I have found Bensons good to deal with and they have resolved things fairly quickly. I also think they have responded to criticism very positively. I would use them again and would recommend them to others. At the end of the process I now have a fab bed that I love. Thanks Bensons.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Huddersfield670
Hello Anne,
Thank you for taking the time to share such detailed feedback. 😊 We're sorry to hear that the installation of your Atmos TV bed didn't go smoothly at first and that you were left unable to use it while the issue was being resolved. We understand how frustrating and worrying that must have been, especially after paying for the assembly service.
That said, we're pleased to hear that the issue was ultimately resolved by the manufacturer's technician and that you're now enjoying your new bed. We also appreciate your constructive comments regarding the assembly process and communication during the resolution stage. Feedback like this is invaluable in helping us improve the experience for our customers.
Most importantly, we're delighted to hear that you now love your new TV bed and that you found Bensons responsive and fair in resolving the situation.
We truly appreciate your feedback,
Megan | Customer Care Specialist
Ryan was amazing he really helped us…
Ryan was amazing he really helped us out and answered all of our questions. He was really friendly, approachable and made our experience really positive. I would recommend Bensons because of Ryan.
11 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
We're so pleased to hear that our team member was amazing and really helped you out, answering all your questions. It's wonderful that their friendly and approachable manner made your experience so positive.
Team Bensons
Customer service has been amazing
Customer service has been amazing, helping me with an order as I struggle to use the Internet. Both my bed and mattress cover are lovely quality. Many thanks x
9 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
We're so pleased to hear that our customer service team was amazing in helping you with your order. It's wonderful that both your bed and mattress cover are of lovely quality!
Team Bensons
Fantastic service
Nigel was great. I know very little about beds- just if they are comfortable or not. He explained about the features of the mattress so that knew what I was paying for. There were several things that I wanted and he told me that they were already incorporated within the mattress structure so he ensured that I got the best without purchasing anything not needed. He also explained the financial offerings including interest free repayments. I elected to pay cash as I don’t like credit if I can avoid it. Anyway this is the 2nd time that I have used Bensons in the last 10 months. I was kept updated as to the progress of my order.
I will use them again if I need to.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Huddersfield670
Hi Tracey,
Thank you for such a detailed and thoughtful review! 😊 We're delighted to hear that Nigel was able to make your shopping experience both informative and enjoyable. Choosing a new mattress can feel overwhelming, so it's fantastic to know he took the time to explain the features clearly, helping you understand exactly what you were getting without recommending anything you didn't need.
We'll be sure to pass your kind comments on to Nigel. Thank you again for your continued trust in us, and we look forward to helping you again in the future should you need us,
Megan | Customer Care Specialist
Just an easy purchase when you know…
Just an easy purchase when you know what you want
5 augustus 2026
Antwoord van Bensons For Beds - Huddersfield670
Hello Karen,
Thank you for your feedback! 😊 We're delighted to hear that your purchase was quick and straightforward. Sometimes when you know exactly what you're looking for, it should be that easy! We appreciate you choosing us and hope you enjoy your new bed,
Megan | Customer Care Specialist
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