From contact with the store to going in and choosing a new mattress and delivery everything was exceptional the staff were all very friendly and informative nothing was too much trouble would definite... Toon meer
Locatie
Wijzig locatieUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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Lees wat reviewers zeggen
Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... Toon meer
Bedrijf heeft geantwoord
All relevant information given and then time to look around on our own. Purchase made via Tom, who dealt with the transaction in a professional and friendly manner.
Bedrijf heeft geantwoord
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Hull678
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, Verenigd Koninkrijk
- 1482219147
4,9
Uitstekend
586 reviews
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The sales rep was very helpful and gave…
The sales rep was very helpful and gave us plenty of options to make sure we chose the right mattress for our comfort
13 augustus 2025
Antwoord van Bensons For Beds - Hull678
We're happy to hear that our sales representative was helpful in guiding you toward selecting a mattress that suits your comfort preferences. Thank you for your feedback, Megan at Customer Care
Quality staff.
Quality staff.
Very helpful and knowledgeable member of staff.
Advice on products led directly to our purchase.
15 augustus 2025
Antwoord van Bensons For Beds - Hull678
We appreciate your feedback! We are happy to know our helpful and knowledgeable staff guided your purchase with their advice. Thanks for sharing your experience, Megan at Customer Care
Antwoord van Bensons For Beds - Hull678
Thank you for your wonderful 5 star review Ross. This means the world to us!
Take care, Megan at Customer Care
No pressure to look round staff lovely…
No pressure to look round staff lovely and Letty the sales assistant was very informative and helpful
12 augustus 2025
Antwoord van Bensons For Beds - Hull678
Thank you for taking the time to share your positive experience with Letty and our team! We strive to make our customers feel welcomed and informed without any pressure. We appreciate your feedback and hope to see you again soon, Megan at Customer Care
Letty in Hull
Letty was very helpful. She wasn't over-bearing but was there when we needed advice. She was very knowledgeable.
5 augustus 2025
Antwoord van Bensons For Beds - Hull678
Thank you for your kind words! We are thrilled to hear that Letty provided excellent assistance without being overbearing. Our team takes pride in their knowledge and ability to help our customers. We appreciate your feedback and we hope to seeing you again in the future, Megan at Customer Care
The very knowledgeable man TOM.
The member of staff came and introduced himself to us asking if he could help he left us alone until we were ready to ask him some questions, he was very polite and helpful he put us at ease straight from the off, he was very knowledgeable he helped us make up our minds. Thank you TOM.
6 augustus 2025
Antwoord van Bensons For Beds - Hull678
We are so grateful to hear about your positive experience with our staff member Tom! Thank you for sharing and we look forward to assisting you with any future questions or needs. It's our goal to provide excellent service and we're happy we could make your visit a comfortable and informed one. Thank you for choosing our business!
Antwoord van Bensons For Beds - Hull678
Thank you so much for your kind words! We always strive to provide our customers with the best knowledge and expertise. We greatly appreciate your feedback and hope to continue serving you in the future.
Great friendly service
19 juli 2025
Antwoord van Bensons For Beds - Hull678
Thank you so much for your kind words! Our team takes great pride in providing excellent and friendly service to our customers. We truly appreciate your support and hope to see you again soon, Megan at Customer Care
Staff where very helpful we were able…
Staff where very helpful we were able to order what we wanted
16 juli 2025
Antwoord van Bensons For Beds - Hull678
Thank you for your positive review! We are thrilled that our staff provided exceptional service and helped you order exactly what you were looking for. We hope to continue exceeding your expectations in the future, Megan at Customer Care
We had the greatest costmer experience…
We had the greatest costmer experience thanks to Mike at the Hull store he was brilliant at finding us the right bed for us we had an issue with the finance but Mike managed to advise us very helpfully and we managed to get the bed sorted out
11 juli 2025
Antwoord van Bensons For Beds - Hull678
Thank you for sharing your positive experience with Mike at our Hull store! We are thrilled that he was able to help you find the perfect bed and provide excellent guidance with the finance issue. We appreciate your business and look forward to seeing you again soon, Megan at Customer Care
Sofa bed
Very helpfull staff, delivery not for another week.
Sofa now delivered excellent service, kept informed prompt delivery and very satisfied with the sofa and its bed function. Flat packed only had to fit the four legs which was very easy.
10 juli 2025
Antwoord van Bensons For Beds - Hull678
We are thrilled to hear our staff was helpful during your visit! Thank you for your support! Megan at Customer Care 💛
Antwoord van Bensons For Beds - Hull678
Thank you so much for taking the time to share your experience with Letty! We pride ourselves on having a team that is patient, helpful, and knowledgeable about our products. It means a lot to us. We can't wait to see you again soon, Megan at Customer Care
Long-winded purchase process and apathetic staff.
First of all, I was the only customer in the shop, which doesn't reflect well on Bensons, I think. There were three staff members but two of them appeared disinterested in me. Maybe I'd caught them on an off day but they didn't seem very friendly or welcoming. The person who served me, Emmanuel, was fairly helpful but he struggled to find paperwork. I was also surprised at how protracted the purchase process was, considering I was just buying a (expensive) pillow. For example, why did I have to sign two forms? Surely, it should've been a straightforward purchase? One of the staff other than Emmanuel was a little blunt when I asked about returning the pillow if it was the wrong one - it's for my wife - saying that once I left the store, it couldn't be returned. On arriving at home, I realised the (Dunlop latex) pillow has a 40 day guarantee, so was she telling the truth? I ended up having to call my wife to check the pillow was suitable.
7 juli 2025
Antwoord van Bensons For Beds - Hull678
Hello, we sincerely apologise for the lack of friendliness and efficiency displayed by some of our staff during your visit. Your feedback is valuable to us and we will make sure to address these issues for a better experience in the future. Thank you for bringing this to our attention, Megan at Customer Care
Great experience
Great experience from in store ordering, advice, knowledge, price and service to outstanding delivery and service.
Very happy highly recommend
23 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Hull678
Thank you so much for your review! We're thrilled to hear that you had a great experience with us from start to finish. Delivering top-notch service and expertise is our top priority, and we're glad we could meet your expectations. We appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Helpful staff when needed
Helpful staff when needed. Not pushy salespeople left us to browse with no pressure to buy.
27 juni 2025
Antwoord van Bensons For Beds - Hull678
Wow, we are thrilled to hear that our staff was helpful and not pushy during your browsing experience! At our business, we prioritise providing a comfortable and pressure-free shopping environment for our valued customers. Thank you for choosing us!
Megan at Customer Care
Natalie went above and beyond…
Natalie went above and beyond expectation. Had so much time and patience. Highly recommend.
22 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Hull678
We are so happy to hear that you had such a wonderful experience. It's great to know that our team's dedication was so helpful. Thank you for recommending us! Megan at Customer Care
Antwoord van Bensons For Beds - Hull678
Thank you for leaving this amazing 5 star review for us Maurice. Take care, Megan at Customer Care
Very knowledgeable staff members
Very knowledgeable staff members, and we never felt under any pressure, only helpful information
2 juni 2025
Antwoord van Bensons For Beds - Hull678
We appreciate you sharing your positive experience with us Mrs Singleton! Our team aims to provide helpful information without pressure. We're glad you found our staff knowledgeable. Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Hull678
We appreciate your kind words! We are so happy to hear that you found our team to be polite and nice during your visit. Thank you, Megan at Customer Care
Very helpful Natalie was a lovely …
Very helpful Natalie was a lovely friendly did everything to make our purchase easy I would definitely recommend bensons for beds to my friends and family
26 mei 2025
Antwoord van Bensons For Beds - Hull678
We're happy to hear that your purchase was made easy and that you found our team member helpful and friendly. We appreciate you recommending us to your friends and family, Megan at Customer care
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