Bensons For Beds - Huntingdon577 Reviews 

I made a mattress purchase at Bensons (Huntingdon)some years ago and recently returned to purchase a replacement as I'd recalled having decent service and a none problematic delivery with my last purchase. I remember the representative who served me being helpful and not at all pushy.
Unfortunately, I can not say the same for my most recent experience. I was greeted by a sales representative on entry, I'd explained to him that I'd like to buy a new mattress, and what my preferences were. While showing me around, he selected a pillow that he had thought I must try (not asked for). I settled on a mattress, we went to process the purchase, which I had decided to make by finance. I was then asked about the pillow, the representative also casually mentioned that it was quite costly. Honestly, I'd felt a bit put on and ambushed, since at no point had I asked to be shown pillows. But since I was already making a finance agreement, I thought why not, and allowed him to add two such pillows to my purchase. He explained the mattress guard policy and purchasing terms of the mattress in detail, but not once mentioned Bensons policy of no returns on Pillows and stuffed items. We set up the finance, and delivery date, were he chose to send the pillows out with the mattress, rather than giving me them in store to take home. The representative left me to finalize, which I chose to do in store incase there were problems or I'd further questions. He did not return, leaving me to ask other representatives in store if my purchase was complete and if I could leave. At the time, it had felt as if there was no interest in maintaining good service, since the money was made.
I'd received various automated emails leading up to my delivery date, none of which communicated any problems with my delivery, which I was encouraged by. However, on the delivery date, my mattress arrived without pillows, they were not on the drivers order. I called the store to find out what had happened, where it was explained to me that the pillows were out of stock at the time the delivery was shipped, but they were already out with another courier and I could expect them later in the week. Since I had no prior notification of this, I found it odd, and asked if there was any tracking information to confirm this. The gentleman I spoke to said this would not be available to them in store, and directed me to customer services. It took around 30 mins to connect to a customer service agent, who informed me that no such delivery was to be expected as mentioned by the store, since the items were out of stock at the warehouse, however, if the store had stock, that they should just simply be able to give me the missing items and sort the internal logistics of that out after the fact. I called the store to arrange this, but instead of simply doing it, the representative proceeded to explain to me the difficulties he would face doing this due to internal systems and processes and that he would need a day or two to process this. Since the items where costly and that I had already been miss informed once, I could not settle for this and informed him that I could call customer service to see if things can't be escalated and resolved on the same day. When, I managed to connect to a customer service agent (another 30 min wait), they were quite confused by the stores push back and reiterated that I should just simply be able to go to the store and have them give me the goods. I did just that, were the sales rep again greeted me, explained that he wasn't quite done with the internal process, but had resolved that I would leave the building goods in hand regardless, as if he were doing me a favor by that. I received the goods, thanked him and left. By the time I got home, I'd decided that I was so fed up by the experience that I no longer wanted to keep the pillows, especially since I'd felt them miss sold and pressed upon me in the first place. I again called customer services, explained my situation, who allowed me to return the goods to the store out of good will. I was not able to return the goods in person, but my representative informed me that when attempting to return the pillows that the store met them with resistance, despite her mentioning that it was already discussed with customer services. The store had originally refused, citing it's returned goods policy towards pillows, then mentioned how it would affect my finance and protection plan, before conceding and agreeing to do what was already arranged, again as if it was a favor. I will not be using them again, it's marred my feelings of my entire purchase, and made me feel quite taken back about it. Every opportunity to simply do the right thing as bare minimum was missed and only resolved at my inconvenience whist being met with push back.

Very welcoming staff, a good variety of options and prices 😀

The guys that delivered our mattress were incredibly helpful, friendly and took away our old mattress without any issue.

A great product, customer service and experience end to end.

Another fantastic service from Bensons for Beds in Huntingdon! From ordering to delivery - top quality, professional service! Thank you!

Another hassle free experience with Bensons for Beds in Huntingdon! Store staff and delivery team were fantastic, totally polite and professional from start to finish! Communication is excellent, information given was full and informative. We are returning customers and wouldn’t go anywhere else! The delivery lads, Paul & Graham were brilliant! Old mattress was taken away and the new one fitted - all packing materials were taken away. Thank you to store and delivery staffs for a wonderful experience!

Everything was done well

All good John and Steven were polite , on time and helpful

The Salesman and Delivery Gentlemen were very professional.
Thank You.

Benson's made mattress choosing great fun. We laid on a computerised mattress. This told us the type of firmness. So choosing was easy. The delivery was trouble free. They called to tell us when they would arrive. Brought in the mattress and laid it down, then they took away the old one. Brilliant....so happy with our slumberland mattress - i feel like I am sleeping in a hotel..

Very knowledgeable young man. Who showed us all the suitable beds

I definitely wouldn’t go anywhere else. I’m so happy with everything I told my son how good you were and he went into the store the next day to purchase a new mattress

The whole experience with Bensons was excellent. From the initial sales to the delivery and assembly, it was well worth the money. Would definitely recommend.

Very knowledgeable young man in store. Not made to feel rushed. Delivered on time by very cheerful careful men.

Good service from shop to delivery 5star

Went in to purchase a mattress, staff were very helpful and explained everything and advised us accordingly, the mattress we chose very good and comfortable and getting a good nights sleep now

Delivered on time.helpful and efficient employees

Found the staff very helpful Demonstrated the
Bed I was interested in. Gave me several options to
choose from. The assistant was new but the
manager came along and together they found the
right bed for me at the right price.

From Nicholas Oliver

Service in store was excellent - I was able to review goods at leisure, but staff were available when I had questions.

Staff were knowledgeable with superb customer service from the Sales Manager.

Delivery process cannot be faulted either - extremely courteous and efficient team

Very helpful staff nothing was too much trouble.Booked my delivery date and kept me informed and was delivered on time like promised couldn’t fault the service.Once unpackaged the bed things didn’t go to plan.
1-Bolt missing from the headboard.
2-Bolts supplied for the wooden feet was too long.
3-Tools supplied to put bed together was useless.
4-The support crossbar bar had a cut out for them to slot together that never fitted had to file some of the metal away to get to fit flush.
Had to go buy some bolts and a file to finish the job.Very frustrating.Shame my experience was let down by quality control.I can honestly say I wouldn’t recommend bensons for beds or use them again myself.But I am pleased with my bed.

We were impressed from choosing to delivery. We were never pushed to buy what we didn't want or could afford