Great customer services. Showed all mattresses and let my parents try, to see which one is better suited. Also explained all the different types and what they were made from. So far in-store, our ex... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Lees wat reviewers zeggen
They were too good, in fact I learnt few things from their visits. I express my sincere appreciation for the exceptional service my family received during our two recent bed deliveries on 6th... Toon meer
The service in store was excellent - no pressure, just good, honest advice. Bed was delivered to time and disassembly and installation was great and everything cleaned up afterwards. Would reco... Toon meer
Great customer service. I was advised on the options for a mattress based on my preferences. I lay on the mattresses to test their comfort. There was no pressure to choose. I was given detailed infor... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Leicester
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, Verenigd Koninkrijk
4,8
Uitstekend
182 reviews
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My whole experience from the shop to…
My whole experience from the shop to delivery has been fantastic. Having already commented on the sale I have to say the delivery & set up of my bed was absolutely perfect. Thank you so much.
30 april 2026
Antwoord van Bensons For Beds - Leicester
We're happy to hear that your entire experience, from the shop to the perfect delivery and setup of your bed, was fantastic. Thank you so much for your positive feedback!
Team Bensons
Whole process from ordering to delivery excellent
Whole process from ordering to delivery excellent. Every member of team very friendly. Delivery team treated property and product with respect. Had great sense of humour
30 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Leicester
We're so pleased to hear that your experience, from ordering to delivery, was excellent! It's great to know our team's friendliness and respect made a positive impression. Thanks for your review!
Team Bensons
Antwoord van Bensons For Beds - Leicester
Much appreciated—great service in store and on delivery is exactly what we aim for!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Amazing company.
Amazing company.
Lovely people gave great advice.
The updates were reassuring.
Delivery was on time.
Our bed is perfect
23 april 2026
Antwoord van Bensons For Beds - Leicester
We appreciate your amazing feedback! We're so pleased our people gave great advice, updates were reassuring, delivery was on time, and your bed is perfect!
Thank you for your positive review – Lauryn at Customer Care 💜
Quick sales process, painless delivery.
Quick sales process, painless delivery.
I walked into the Leicester store and bought a bed in about 15 minutes. The bed was delivered on my ideal date and arrived within the scheduled time. The team helped me carry the boxes up to my bedroom.
The bed was a bit fiddly to construct but mostly because I didn't read the instructions carefully! The construction and quality of the bed is excellent. The bed cost £600.
30 maart 2026
Antwoord van Bensons For Beds - Leicester
Thank you for such great feedback! We’re delighted the buying process was quick, delivery was smooth, and that you’re happy with the quality of your new bed 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Leicester
Thank you! We’re delighted to hear you received excellent service throughout!
Your satisfaction means the world to us,
Megan | Customer Care Specialist✨
Antwoord van Bensons For Beds - Leicester
Thank you for your feedback! We’re delighted you had excellent service both in store and with delivery — that’s just what we love to hear.
Thank you for your positive review - Lauryn at Customer Care 💜
The store made it easy to order my…
The store made it easy to order my goods and when it was out if stock they kept me updated on the delivery date. Thank you Donna
16 januari 2026
Antwoord van Bensons For Beds - Leicester
Thank you for your kind words! We’re so pleased the ordering process was smooth and that Donna kept you well informed while your item was out of stock — we’ll be sure to pass this on to her.
Thank you for your positive review - Lauryn at Customer Care 💜
Delivery was as expected
Delivery was as expected. The team was courteous.
10 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Leicester
We're happy to hear that our team delivered as expected and was courteous. We appreciate your positive feedback!
Team Bensons
Antwoord van Bensons For Beds - Leicester
Thank you! We’re delighted you had such a positive experience 😊
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist!💤
I was greeted as I came into the shop
I was greeted as I came into the shop, but allowed to wander around on my own to see what was on offer, then I went to seek advice on delivery etc
Donna was very helpful and understood my requirements as I was purchasing this for my brother who would be going into assisted living accommodation and that the delivery would be to their premises.
6 april 2026
Antwoord van Bensons For Beds - Leicester
We appreciate you taking the time to share your experience. It's great to hear that you felt welcome and had the space to explore our selection. We're also glad that our team member was able to understand your specific needs for your brother's new accommodation.
Team Bensons
Very helpful member of staff
Very helpful member of staff, Jayne, had lots of time and patience for myself and friend who were both looking to buy new mattresses. Very friendly and cheerful.
4 april 2026
Antwoord van Bensons For Beds - Leicester
We're happy to hear that our staff was so helpful! It's great to know they had lots of time and patience for you and your friend while you were choosing new mattresses.
Brilliant all round!
Brilliant in-store experience from Donna at Leicester fosse park. We walked around a few stores but went back to Bensons as they had the best range of products, prices and friendly non-pushy service. The bed was delivered and built as promised and I was kept informed. The delivery guys built the bed swiftly and were friendly and polite. The bed itself has exceeded expectations, I’m very pleased with it. It looks great and the quality is excellent.
5 april 2026
Antwoord van Bensons For Beds - Leicester
Thank you for the wonderful review! 😊 We’re thrilled to hear you had such a brilliant in‑store experience with Donna at Leicester Fosse Park. It’s great to know our range, pricing, and friendly no‑pressure service stood out, and that delivery and build went exactly as promised. Even better that the bed has exceeded your expectations in both quality and style—enjoy every comfy night!
- Megan | Customer Care Specialist🌟
Jayne
Jayne, the sleep expert, was friendly, efficient and extremely helpful throughout the visit to Bensons For Beds. She made sure that the product we were interested in met our needs fully, presenting alternatives and generally ensuring that we were happy.
30 maart 2026
Antwoord van Bensons For Beds - Leicester
Thank you for the lovely feedback! We’re delighted Jayne made your visit so positive — friendly, efficient, and truly focused on finding the right fit for you. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist🛏️✨
Would highly recommend Bensons
Excellent service from ordering in store to delivery, amazing customer service.
12 maart 2026
Antwoord van Bensons For Beds - Leicester
Thank you so much for your lovely feedback Vanessa! We’re thrilled to hear you had excellent service from start to finish. If there’s anything else we can help with, just let me know,
Megan at Customer Care
Highly recommended
Very good staff in the store, they provided good guidance for my requirements. Good value and I would recommend them to others. Delivery was on time and they also provided a great service, we were well looked after.
11 maart 2026
Antwoord van Bensons For Beds - Leicester
Thank you so much! We’re delighted to hear our store staff gave you great guidance and helped you find exactly what you needed at good value. It’s wonderful that your delivery arrived on time and that you were well looked after by the team. We really appreciate your recommendation,
Megan at Customer Care💤
Salesman was lovely
Salesman was lovely, he didn’t push me into anything
He was very knowledgeable about all the beds, and showed me what I wanted to look at,
14 maart 2026
Antwoord van Bensons For Beds - Leicester
Jean Timms ,
We appreciate you taking the time to leave us this feedback. We're so happy to hear that our team member was helpful, informative, and not pushy during your visit.
Team Bensons
refund fraud - I purchsed a mattress in store on…
I purchsed a mattress in store on 02.03.26 and on 11.03.26 called to cancel and ask full refund, delivery was due on 13.03.26. The, awful, no customer skills manager in store said 20% of mattress cost plus 20% of delivery fee will be charged. I find this outrageous. At no time had he emailed the terms and conditions and nor were we sign posted or informed at time of purchase of this policy. The manager started arguing that he had explained all this and pointed out the term ls of purchase in store. I told him to review cctv. I also had 2 other people with me who can confirm my version is correct. He kept arguing. I asked about the complaints process and he said this only applies if your mattress has been delivered. Why don't trading standards do their job?
11 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Leicester
Thank you for sharing your feedback. I’m pleased to confirm that we have now resolved this matter for you. If there’s anything further you need or if you have any additional questions, please feel free to get in touch,
Megan at Customer Care
Delivery was smooth
Delivery was smooth, old mattress removed and new one installed swiftly and without fuss. 2 lads were very polite and helpful.thank you
6 maart 2026
Antwoord van Bensons For Beds - Leicester
Thank you for your lovely review! We’re so glad to hear delivery was smooth and that your old mattress was removed and the new one installed quickly and without any fuss. The two delivery lads will be pleased to know you found them polite and helpful. Thank you again,
Megan at Customer Care
Delivery was great on time and I was…
Delivery was great on time and I was kept updated at all times
The instructions to assemble the bed where very easy
The bed I purchased was fantastic
I did think the delivery price of £49.99 was a little expensive when I was spending £650.000
But over all I'm a happy customer
2 maart 2026
Antwoord van Bensons For Beds - Leicester
Mark Blackshaw,
We're glad the delivery was on time, the assembly instructions were easy to follow, and you find the bed fantastic. We appreciate your feedback regarding the delivery price. Overall, we're happy you're a satisfied customer!
Team Bensons
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