Excellent Service We had a really great experience with Patrycja. She was extremely helpful and patient throughout the whole process of choosing our bed. She explained everything clearly, helpe... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Lees wat reviewers zeggen
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Toon meer
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... Toon meer
Bedrijf heeft geantwoord
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Luton222
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Verenigd Koninkrijk
- 1582507626
4,8
Uitstekend
368 reviews
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Good choice of mattresses
Good choice of mattresses, I could have had a quicker delivery but they let me choose a more suitable date. Friendly staff and helpful friendly delivery men.
26 maart 2026
Antwoord van Bensons For Beds - Luton222
Thank you for your review! 😊 We’re glad you found a good choice of mattresses and appreciated having the flexibility to choose a delivery date that suited you. It’s great to hear both our in‑store team and delivery crew were friendly and helpful. Thanks again for sharing your experience,
Megan | Customer Care Specialist⭐
Very helpful and pleasant staff in the…
Very helpful and pleasant staff in the shop as well as the delivery personnel
29 maart 2026
Antwoord van Bensons For Beds - Luton222
Thanks so much Irene! Our shop team and delivery crew will be chuffed to hear this — we love making every step of the experience a friendly one!
Thank you for choosing us,
Megan | Customer Care Specialist
Great customer service
The person that served me was nice,explained everything which helped me to make my choice and made me feel respected and welcomed. Thank you Stephen for your service.
26 maart 2026
Antwoord van Bensons For Beds - Luton222
Thank you! So glad to hear Stephen took the time to explain everything clearly and made you feel welcomed and respected. We really appreciate your kind words,
Megan at Customer Care
You can't put a price on comfort!
When browsing for a new bed we were made to feel completely at ease and Esha Ali was truly amazing.
She was very knowledgeable and never pressured us into anything.
We decided to go ahead with our purchase and having now received our delivery we are just enjoying a good night's sleep.
I have to admit it wasn't our cheapest purchase but I can say it was well worth every penny.
23 maart 2026
Antwoord van Bensons For Beds - Luton222
Thank you so much for your lovely review! We’re delighted to hear that Esha made you feel at ease and supported throughout your visit — her knowledge and gentle, no‑pressure approach are exactly what we aim for.
It’s wonderful to know you went ahead with your purchase and are now enjoying restful nights’ sleep. Even if it wasn’t the cheapest option, we’re thrilled it’s proving to be worth every penny. Enjoy your new bed,
Megan at Customer Care 💤
Quick delivery date
Quick delivery date. Frequent reminders. Delivery to designated area and collection of old mattress (at extra cost)
20 maart 2026
Antwoord van Bensons For Beds - Luton222
Thanks for the great review! So glad delivery was quick, clearly communicated, and everything landed right where you needed it. Enjoy your new mattress,
Megan at Customer Care
Really good people to deal with.
The showroom assistant (Patricia?) was extremely helpful, determining just what it was that we were looking for. Patient and polite - no trace of "pushiness", unlike at the bed showroom just a couple of doors away.
19 maart 2026
Antwoord van Bensons For Beds - Luton222
Thank you so much for your lovely feedback Peter! We’re delighted to hear the showroom assistant was so helpful, patient, and attentive in understanding exactly what you were looking for. It’s great to know you felt supported without any pushiness. We really appreciate you sharing your experience,
Megan at Customer Care! 😊✨
Can’t fault service
Can’t fault service, especially updates on delivery timings.
Well done!
14 maart 2026
Antwoord van Bensons For Beds - Luton222
Thank you for giving us 5 stars! We’re so glad you couldn’t fault the service — and it’s great to hear the delivery updates hit the mark too 😊🚚✨ Well done to the whole team,
Megan at Customer Care
Very nice new mattress and Andrew and…
Very nice new mattress and Andrew and Janis were very professional with the delivery process.
12 maart 2026
Antwoord van Bensons For Beds - Luton222
Miss Flitton,
We're so glad you're enjoying your new mattress! It's great to hear that our delivery team provided a professional experience for you.
Team Bensons - Jessica
We had a great experience and Eisha was…
We had a great experience and Eisha was very helpful.
7 maart 2026
Antwoord van Bensons For Beds - Luton222
Love to hear this! 🎉 Eisha will be over the moon — thanks for sharing!
Sleep well,
Megan at Customer Care
Antwoord van Bensons For Beds - Luton222
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service — that’s exactly what we aim for.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
We was very pleased with the service…
We was very pleased with the service from ordering to the delivery Thank you
26 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Luton222
Thank you for your lovely feedback — we’re so pleased to hear you were very happy with the service from ordering through to delivery.
We hope to welcome you back soon!
Megan at Customer Care
In the end the shop assistant helped me…
In the end the shop assistant helped me find what I wanted
21 februari 2026
Antwoord van Bensons For Beds - Luton222
Thanks for your review! We're glad our team could help you find exactly what you were looking for in the end. Enjoy your purchase,
Megan at Customer Care
Really helpful at the Bensons store in Luton
When walking into the store, straight away the assistant manager came up and said hello, then asked if we needed help, we said yes and told her what we were looking for in a mattress. We were shown four types and after choosing the one we felt was best for us we then purchased the mattress, to which the assistant manager helped us. Going through what we needed to do with the mattress and when our delivery date would be. We are now waiting to take delivery next month. From the store front our experience was really good and very helpful.
24 februari 2026
Antwoord van Bensons For Beds - Luton222
We appreciate you sharing your in-store experience. It's great to hear that our team was helpful in guiding you to the perfect mattress. We look forward to your delivery next month!
See you next time! Megan at Customer Care 😊
An absolute pleasure to deal with
An absolute pleasure to deal with, excellent product knowledge and very professional will use again.
8 februari 2026
Antwoord van Bensons For Beds - Luton222
We appreciate you sharing your feedback! We're so happy to hear that you had a positive experience and found our product knowledge excellent and professional. Thank you!
Recommended Company
Great service from start to finish. From sales to delivery could not have asked for more.
Exceptional!
16 februari 2026
Antwoord van Bensons For Beds - Luton222
We appreciate your positive feedback! We're so happy to hear that you had exceptional service from our sales team through to delivery.
Excellent experience
Everyone at the store was very helpful. Ordering was easy, the delivery was quicker than we expected and the product was excellent. The delivery guys phoned to confirm arrival time and were very respectful, created very little mess (it was a very rainy day) and delivered everything to the right room. Overall experience was excellent. Would use Bensons again without hesitation.
18 januari 2026
Antwoord van Bensons For Beds - Luton222
We're happy to hear that everyone at the store was very helpful and ordering was easy. It's great to know the delivery was quicker than expected, the product was excellent, and our delivery team was respectful. We appreciate you sharing your overall excellent experience and that you would use us again!
Friendly and Helpful
My first contact was over the phone and I spoke to Esha. Yesterday I went into the store to complete my purchase.
Esha is a lovely person I give her not five stars but ten stars. Thank you Esha, you are a credit to Bensons.
8 februari 2026
Antwoord van Bensons For Beds - Luton222
We're so happy to hear that you had such a positive experience. It's great to know that our team member made such a wonderful impression during your purchase. Thank you for taking the time to share your feedback.
New Mattress
Good selection of mattresses/beds to consider. Good affordable prices. Totally kept informed and delivery was straightforward and again was contacted as advised.
4 februari 2026
Antwoord van Bensons For Beds - Luton222
We're happy to hear that you found a good selection of mattresses and beds at affordable prices. We appreciate your positive feedback regarding the delivery and communication.
Very helpful
Very helpful , polite and I have got the most comfortable mattress ! Helpful with everything beginning to end .
3 februari 2026
Antwoord van Bensons For Beds - Luton222
We're delighted you found our team helpful and polite, and that you are enjoying your comfortable new mattress. We appreciate your positive feedback!
Good sales experience
Awaiting delivery so this is a partial review of the experience so far and based mainly on experience in store.
We were assisted by Stephen. Showed him which beds we wanted, price range for mattress etc. He suggested a few options. Stephen whizzed through the order, sorted out free delivery too and informed us of the various additional services without any pressure to buy.
All in all a very positive experience thus far and hopefully the beds and mattresses live up to expectations once they arrive.
Luton Store could do with a bit of a refurb/refresh.
30 januari 2026
Antwoord van Bensons For Beds - Luton222
We appreciate you sharing your in-store experience and are glad the service you received was positive. We'll note your feedback regarding the store's appearance. We hope you enjoy your new beds and mattresses!
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