Very helpful in the store. The delivery driver Chris and his assistant Adam were great, nothing was too much trouble. We are very pleased with the quality and finish of our new mattress.
Bedrijf heeft geantwoord
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Great service. Very knowledgeable and friendly staff who helped us choose the correct mattresses for our specific needs. Good choice in our local Northwich store. Seen by Lewis who was very helpful... Toon meer
Bedrijf heeft geantwoord
Really easy to order online, quick delivery and a great price. Chris and Adam delivered the mattress on time and were very friendly, professional and efficient with the delivery.
Bedrijf heeft geantwoord
The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Northwich600
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4a Northwich Retail Park, CW9 5LY, Cheshire, Cheshire, Verenigd Koninkrijk
- 1606352657
4,6
Uitstekend
312 reviews
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The shop staff especially francesca
The shop staff especially francesca
Was so helpful and when it was delivered the two men were so polite and did everything xx
6 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Really easy to order online
Really easy to order online, quick delivery and a great price. Chris and Adam delivered the mattress on time and were very friendly, professional and efficient with the delivery.
3 augustus 2026
Antwoord van Bensons For Beds - Northwich600
Hi Jo,
Thank you for your fantastic review!
We're delighted to hear that ordering online was easy, the delivery was quick, and that you found great value with your purchase. It's especially wonderful to hear that Chris and Adam provided such friendly, professional, and efficient service. We'll be sure to pass your kind comments on to them.
We hope you enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Very helpful overall
Very helpful in the store.
The delivery driver Chris and his assistant Adam were great, nothing was too much trouble.
We are very pleased with the quality and finish of our new mattress.
6 augustus 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased to hear you had a great experience in-store! It's wonderful that our delivery team, Chris and Adam, were so helpful and that you're very happy with the quality and finish of your new mattress.
Team Bensons
Great choice and helpful staff
Great service. Very knowledgeable and friendly staff who helped us choose the correct mattresses for our specific needs. Good choice in our local Northwich store. Seen by Lewis who was very helpful and friendly
24 juli 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased to hear you received great service at our Northwich store! It's wonderful that our staff were knowledgeable and friendly, helping you choose the correct mattresses for your specific needs. Thank you for your positive feedback.
Team Bensons
Antwoord van Bensons For Beds - Northwich600
We're so glad to hear that our team was polite, friendly, and professional during your experience with us. Thank you for your kind feedback!
Team Bensons
We had a great experience
We had a great experience. The lady was lovely, informative and helpful. I like to browse in my own time with-out any pressure and I was given the space to do this. I would certainly recommend.
25 juli 2026
Antwoord van Bensons For Beds - Northwich600
Thank you for your lovely review! We're delighted to hear you had a great experience and felt well supported by our team. It's wonderful to know you appreciated the relaxed, no-pressure approach while browsing. Thank you for your recommendation, and we hope to see you again soon! 😊
Antwoord van Bensons For Beds - Northwich600
We're so pleased to hear that our store manager provided such a detailed explanation. Thank you for sharing your positive feedback!
Team Bensons
Friendly service
20 juli 2026
Antwoord van Bensons For Beds - Northwich600
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and knowledgeable with all the items I wanted to buy
16 juli 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased to hear that our staff were extremely helpful and knowledgeable regarding the items you were interested in. Thank you for your kind feedback!
Great experience great quality
A great service and pleasant staff, i am now having a great nights sleep
9 juli 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased to hear you received great service and found our staff pleasant. It's wonderful to know you're now enjoying a great night's sleep!
Very poor
Upon ordering i found bits of information not explained and consequently losing first delivery spot. After that issue I found northwith store and delivery team at northwich incredibly poor lacking customer focus/empathy hugely spoiling the experience. It felt very disjointed between areas within bensons and the employees I spoke to did not represent any sort of customer focus displaying no empathy or focus to either us as the customer or bensons as their employer
4 juni 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Northwich600
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your order and the subsequent delivery. We understand how frustrating it must have been to lose your initial delivery slot due to unclear information.
We are particularly concerned to hear about your experience with our store and delivery team in Northwich. It is clear that we fell short in providing the customer focus and empathy we strive for, and we sincerely apologize for the disjointed experience and the lack of support you felt. Your comments have been shared with the relevant teams for immediate review and action.
Great service
The people serving in the store were very helpful and supportive during the selection and purchase of the bed. This was the second occasion I’ve purchased a bed from Benson’s for beds.
10 juli 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased to hear that our team was very helpful and supportive during your bed selection and purchase. It's wonderful to know you've chosen us for your second bed!
Antwoord van Bensons For Beds - Northwich600
We're so pleased your service was easy and friendly. Thank you!
Team Bensons
Well organised good all round service…
Well organised good all round service Good communication.very informative on products
11 juni 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased you found our service well-organised and informative. Thank you for your kind feedback!
Team Bensons
Lady helping us was very helpful and…
Lady helping us was very helpful and thorough. Some challenges with the systems you use which if improved will help your people immensely
2 juni 2026
Antwoord van Bensons For Beds - Northwich600
Thank you for your feedback — We are really pleased to hear our colleague was so helpful and thorough during your visit.
We appreciate your comments regarding our systems and will be sure to pass this feedback on to the relevant team, as improvements here can make a big difference.
Very helpful and informative staff
Very helpful and informative staff. Straightforward ordering process
31 mei 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased our staff was helpful and our ordering process was straightforward. Thank you for your kind feedback!
Team Bensons
Excellent service
Excellent service , very helpful , bed delivered and set up, will definitely be using them again
Lady in store at Northwich , very helpful and delivery guys also were excellent
29 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Northwich600
We're so pleased you received excellent service and found our team very helpful. We're glad your bed was delivered and set up perfectly. Thank you for your kind feedback!
Team Bensons
The staff were very helpful and patient.
25 mei 2026
Antwoord van Bensons For Beds - Northwich600
We're so pleased you found our team helpful and patient. We appreciate your feedback!
Team Bensons
They where very helpful in the shop
They where very helpful in the shop, and went through all the options when buying the bed.
16 mei 2026
Antwoord van Bensons For Beds - Northwich600
We're so glad our team provided helpful assistance and guided you through all the options!
Team Bensons
Great Experience
Fantastic service from instore advice to delivery the service was second to none. The staff were friendly and helpful.
Overall a great customer experience
20 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Northwich600
We are so pleased to hear you received fantastic service and had a great customer experience. Thank you for your kind words!
Team Bensons - Jess
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