We ordered a super king bed from the excellent sales assistant Alex. On delivery, we had issues with one of the divan units - fixing holes at both ends, instead of one end, for fixing the headboard... Toon meer
Locatie
Wijzig locatieUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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Lees wat reviewers zeggen
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... Toon meer
Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back whe... Toon meer
Bedrijf heeft geantwoord
From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeabl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Nottingham208
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, Verenigd Koninkrijk
- 1159598967
4,7
Uitstekend
634 reviews
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Excellent service
Excellent service, perfect communication, friendly and supportive team.. making an extra effort to finish the job.
30 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Nottingham208
Thank you for the glowing review! It brings us so much joy to hear that our team was able to exceed your expectations. We strive to provide excellent service and communication to all our clients. Thank you for choosing us, Megan at Customer Care
Excellent selection of Mattresses at Bensons
Alex who dealt with us on choosing a new mattress was very friendly & very informative about the products & listened to our needs. We were given plenty of time to try out the couple if mattresses we finally selected to ensure we felt confident of the one we subsequently purchased.
31 juli 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you for taking the time to leave us a review! We are thrilled to hear that Alex provided a friendly and informative experience while assisting you in choosing the perfect mattress. Our main goal is to ensure our customers feel confident with their purchases, and we are glad you felt that way. We appreciate your business and hope to see you again soon, Megan at Customer Care
Antwoord van Bensons For Beds - Nottingham208
We are thrilled to hear that our communication was excellent! We pride ourselves on clear and efficient communication to ensure the best experience for our customers. Thank you for choosing our business, Megan at Customer Care
Mostly good experience
Very pleased with the help we had in-store with our mattress selection.
Less pleased when we got home to find we had been charged for insurance that we said was not required.Printer in store not working on the day so no printout of final bill.
Called the store to question bill,told I could have a refund but had to return mattress kit to store a round trip of 14 miles, so told him to let the bill stand.
18 juli 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you for taking the time to leave a review. We're thrilled to hear that you had a positive experience selecting your mattress in-store. However, we apologise for any inconvenience the incorrect insurance charge and printer issue caused you. We will look into this feedback internally. Thank you for your feedback, Megan at Customer Care
Bensons colleague was very helpful
Bensons colleague was very helpful. I am about to move house but without date-do-move confirmed. I wanted to take advantage of the 25% discount that finished in a few days time. He suggested the various delivery possibilities in terms of when and where and even negotiated a flexibility in case the move fell through. Thank you
18 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Nottingham208
Thank you for sharing your positive experience with our colleague, Benson! Our team is dedicated to providing exceptional service and we are thrilled to hear that he was able to help you take advantage of our 25% discount. We are always here to assist with any flexibility needed during your move. Thank you for choosing us, Megan at Customer Care
Friendly delivery guys
Friendly delivery guys, offered to put shoe covers on. Took bed upstairs to exact spot. Would highly recommend!
16 juli 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you so much for your kind review! We are thrilled to hear that our delivery team provided excellent service and took care of your needs. We truly appreciate your recommendation, Megan at Customer Care
Very efficient and on time
10 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Nottingham208
Thank you for sharing your positive experience with us! We pride ourselves on being efficient and timely for our customers. We look forward to seeing you again soon, Megan at Customer Care
Unforeseen additional cost
The overall experience was very good. We were not pressurised in any way. The only blemish arising from this sale was that we opted to purchase a mattress cover and when we came to make the payment we found that an extra £10 had been added to the delivery cost on the invoice. This was not mentioned beforehand and when we queried this addition we were told that the delivery now constituted two items and not just the mattress. We know that this is a small error but it left a negative impression.
19 juni 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you for your positive review and for bringing this issue to our attention. We apologise for any inconvenience the additional delivery cost may have caused. We will ensure that this does not happen again in the future and we appreciate your feedback. We are glad to hear that overall, your experience was very good and we hope your next experience with us is even better, Megan at Customer Care
Excellent quality
Great experience! Has good collection of beds, straightforward process. Excellent customer service by Ray.
2 juli 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you for the fantastic review! We are thrilled to hear that you had a great experience and that our bed collection and process met your expectations. Ray and our team strive to provide excellent customer service every day. We look forward to seeing you again in the future, Megan at Customer Care
Wrong faulty bed delivered
Wrong faulty bed delivered. Ordered two mattresses with different firmness that zip together. Delivery was good and on time but one bed didn’t have zip to link together!!! Therefore could well slip on base. Had to leave this and reorder but have to wait over three weeks for replacement and wait again for delivery.
Very disappointing to get this wrong and no compensation offered for error and inconvenience.
2 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Nottingham208
Thank you for your feedback. We apologise for the inconvenience caused and are working to resolve the issue with your order. For further support, please follow the link and reach out to us: Contact Us | Bensons for Beds
Thank you,
Megan at Customer Care
Good service and very easy to get what…
Good service and very easy to get what my wife love. Zero finance, love it
1 juli 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you for your feedback! We're thrilled to hear that we were able to provide good service and make it easy to find something your wife loves. We also offer zero financing options to help make your shopping experience even better. We appreciate your support,
Megan at Customer Care
Was kept upto date with the delivery of…
Was kept upto date with the delivery of our new bed, called us 30 minutes before arrival on the day
Paul & Ian were excellent, delivered & erected the new bed plus disposed of the old bed and all of the packaging from the new bed.
Very pleased overall.
27 juni 2025
Antwoord van Bensons For Beds - Nottingham208
We're so glad to hear that you were kept informed about your new bed's delivery. It's great that the delivery team were excellent in delivering and assembling the bed, and removing the old one and packaging. Thank you! Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Nottingham208
We are so glad you received excellent service and was looked after from beginning to end Sam. Thank you for your positive feedback; we appreciate it!
Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Nottingham208
We're happy to hear that the service was helpful and friendly. We appreciate your positive feedback and thank you for your time, Megan at Customer Care
Lots of advice given to identify the correct mattress
Met on day one with Terry, who showed us many mattresses trying to identify which sort of mattress we were wanting. We got a bit confused so went away and came back a few days later with a clearer picture & saw Terry again. Tried the mattress we had in mind but then tried a couple more as suggested by Terry the previous time. This time we identified what we feel is the correct mattress & went ahead and purchased. Terry took us through the ordering process, was able to add in an offer to bring the price down & we are now awaiting our delivery date.
8 juni 2025
Antwoord van Bensons For Beds - Nottingham208
We're happy to hear that you found the perfect mattress with our assistance. It's great you felt supported during the selection and ordering process. We appreciate your positive feedback and hope you enjoy your new mattress! Sleep well, Megan at Customer Care
The salesman was very informative but…
The salesman was very informative but not pushy. He spent a while showing what was what we wanted. He was a great salesman if he had pushed too hard we would gave walked away. Great selection of beds and mattresses. Very happy with our purchase and shopping experiences
6 juni 2025
Antwoord van Bensons For Beds - Nottingham208
We're happy to hear that the salesperson was helpful and not too pushy. We're also glad you found a great selection and are happy with your purchase and shopping experience. Thanks for your feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Nottingham208
We appreciate your feedback and are so glad you found our team friendly and helpful. It is our goal to provide clear service without pressure. Take care, Megan at Customer care
We were greeted by Lynette who was…
We were greeted by Lynette who was super helpful. Asked us about budget and what we wanted so that she could show us relevant products. Wasn't push - just really friendly, helpful and explained everything
31 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Nottingham208
We're happy to hear that you found our team member helpful and friendly. We appreciate you mentioning how they took the time to understand your needs and explain everything clearly. Thanks for your positive feedback, Megan at Customer Care
Horrendous experience!
Horrendous experience!! We were promised a date of delivery which was delayed 5 times. Each time we have called we got ambiguous answers with no solutions. I was in my last trimester of my pregnancy and thanks to bensons I had nothing to sleep on for weeks with a newborn ,tears and all.
We kept on informing them of our situation but they cared less after months of time and energy spent,they told us “ we can take our business somewhere else “. As if I’ll find beds on same day delivery somewhere else
On the day of delivery of my order there was miscommunication amongst them and the company failed to inform their transport department to collect and this made the delivery person very unhappy and unpleasant. we had to again call customer service and get this sorted which took a good few hours! Overall very poor experience
2 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Nottingham208
We're truly sorry to hear about the difficulties you experienced. We regret the multiple delivery delays and the miscommunication that occurred. We're taking your feedback seriously to improve our service and prevent similar situations in the future. Thank you for bringing this to our attention, Megan at Customer Care
Helpful and clear
31 mei 2025
Antwoord van Bensons For Beds - Nottingham208
Thank you for your 5 star review Robeena. We hope you love your new order. Take care, Megan at Customer Care
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