Bensons For Beds - Poole692 Reviews 

Mix-up on colour choice for headboard and wrong one delivered. However, the store has agreed to deliver the right colour and collect the initially delivered headboard.
The best way to judge a company is how they handle problems and the staff at Bensons in Poole have been brilliant in that regard.

from meeting Timm at the Branksome branch and explaining the different types and styles of mattresses before trying out on the stores beds and the process of purchase we felt confident that we made the right choice.

Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have given five stars)
After sales service good. I was kept informed of date of delivery and a 2 hour slot for the day it was due.
Delivery driver phoned 20 minutes before on time arrival. My new mattress was taken to my flat, unpacked and set up on the bed by courteous and polite delivery men, and care advice given.

I had a large and complicated order to place and the staff were brilliant.

A good stock of beds to try. A very well informed, and professional, sales person in Leigh, who matched my wish list, to my budget 😀
An all round excellent service

Kind staff and good communication while waiting for delivery

Phil was really informed about the products and we went in knowing what we wanted but came out with something else.really happy.
The only downside was the delivery.
We agreed with Phil there was loads of room with wide doors, straight up the stairs 1st on the left, as simple as it gets. The delivery guys wanted to leave it at the bottom of the stairs, in the hallway and half hanging out the front door. Then they didn't want to unpack it or take the rubbish away.
All of this was agreed at the point of sale so was a little bit disappointed.
But in general, happy

Asked our budget and stuck to it. Knowledgeable about products.

Extremely good price and discounts for January sale. Most importantly Ruben was excellent, really knowledgeable and understanding. One of the best in store experiences iv had in years, his customer service was exceptional. Thank you

Well informed delivery, they kept me updated on the arrival and they were very helpful during the delivery 👍🏻

Bensons are very customer friendly. Go out of their way to help you find the best bed and mattress for your requirements.
My bed is absolutely perfect!
The delivery by Jake and Adie was faultless. Very informative at every step. So professional quick and tidy. I would highly recommend

Arrived on time and lifted mattresses into position

As promised the delivery of my new mattress went without a hitch, emails stating delivery was on schedule and then the day before delivery I was contacted t time given a 2 hour window which the reduced to 1 hour, on the delivery day I was called to say 20-30 mins. and within that time it had arrived, the old one taken away and the new one in place. Fantastic service. So comfortable.
Thank you.

All staff we spoke to were most helpful and professional.

Had a great experience choosing a bed and mattress at Bensons Beds. Paul was really friendly, very helpful, and made sure I was completely happy with everything before I left. Excellent service throughout.

Ruben at Branksome branch was incredible, give us all the possible options!
Gave him a ball part figure & he made it happen!
Can’t recommend him enough

The hole experience was delightful and positive the,sales assistant Roubin was very friendly and extremely professional he Made me,feel calm as buying the right bed would usually be stressful for myself as,my partner and I,have,different opinions when choosing the perfect Mattress, which eventually with the Help from Roubin we did find the perfect one , highly recommend Benson for beds, very friendly and welcoming staff, over all experience 10*+

Fast, friendly, efficient and informative

Ruben was very knowledgeable about the products and helped with my Purchases. While Paul help with the maths when finishing the purchase.
Just a little disappointing we have an extended wait for the bed frame.