The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurisi... Toon meer
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We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... Toon meer
Bedrijf heeft geantwoord
Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - St Helens319
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Verenigd Koninkrijk
- 174428757
4,9
Uitstekend
404 reviews
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Good communication at every point in…
Good communication at every point in the sale and delivery.
19 juni 2026
Antwoord van Bensons For Beds - St Helens319
Thank you for your kind words! We believe that clear and consistent communication is key to providing a great customer experience. We're so glad to hear that you felt supported throughout your purchase and delivery. Thank you for choosing our business! #customerfirst #communicationiskey
Delivery drivers were amazing
Delivery drivers were amazing - took their shoes off or put socks on - arrive on time and made sure everything was good before they left
18 juni 2026
Antwoord van Bensons For Beds - St Helens319
"Thank you for the positive feedback! We take pride in our delivery drivers and are thrilled to hear they provided excellent service. We appreciate your business!" #HappyCustomers #ExcellentService
I would recommend this store as I found…
I would recommend this store as I found the member of staff that helped me decide on my purchase very helpful and knowledgeable on the products they sell .Nothing was too much trouble
14 juni 2026
Antwoord van Bensons For Beds - St Helens319
Thank you for your kind words! Our team takes pride in offering exceptional service and expertise to help our customers find the perfect products. We're glad you had a great experience with us!
Great service
Great service. All staff are friendly and respectful. Special thanks to St Helens store manager Andy for being so helpful and supportive throughout the process.
19 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - St Helens319
Thank you for your kind review! It's always a pleasure to hear about our team's exceptional service. We're so glad that St Helens store manager Andy went above and beyond to assist you. We appreciate your business and look forward to serving you again soon! 👏
Antwoord van Bensons For Beds - St Helens319
Thank you for your positive review! We pride ourselves on providing fast, friendly, and efficient service to all of our customers. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #EfficientService #HappyCustomers
Staff Exceptional
Shop staff excellent
Delivery staff - kept us informed of delivery time. Friendly, helpful and respectful
23 mei 2026
Antwoord van Bensons For Beds - St Helens319
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team, both in-store and during delivery. Our staff takes pride in providing exceptional customer service and we are happy to know that it made a difference for you. We appreciate your business and look forward to serving you again in the future.
not the bed we asked for
not the bed we asked for but due to doing a telephone order it’s got lost in communication!! it’s a nice bed but not what i thought we were getting but it’s the bed on the order invoice
the delivery and assembly was amazing and the guys were very nice and fast and tidy!
18 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - St Helens319
We apologize for any miscommunication with your bed order. We're glad to hear that our delivery and assembly team provided excellent service. If you'd like to discuss the issue further, please reach out to our customer service team. Thank you for your feedback.
Antwoord van Bensons For Beds - St Helens319
"Thank you for your kind words! It's our pleasure to provide excellent service and ensure that you're completely satisfied with your purchase. We appreciate your support!"
10/10
Andy(manager) was very knowledgeable and patient and by listening to my specific requests was able to guide me to the correct purchase. Ordering and delivery were without any issues and Ryan and Kelvin(delivery) put the items where they were asked to
15 mei 2026
Antwoord van Bensons For Beds - St Helens319
Thank you so much for your kind words! Our team takes pride in helping customers find the perfect purchase and ensuring a seamless ordering & delivery process. We're lucky to have amazing employees like Andy, Ryan, and Kelvin who go above and beyond for our customers. We hope to see you again soon!
Helpful staff not pushy and offered…
Helpful staff not pushy and offered various options along with considering our price range and if we didn’t buy with them what to look for overall
3 mei 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - St Helens319
We're so glad our staff was helpful and provided options within your price range, even offering advice if you chose not to buy from us. Thanks for the review!
Team Bensons
From the advice and help in the shop to…
From the advice and help in the shop to the delivery of the mattress we bought everything was first class.I can’t speak to highly of the sales person at the St Helens branch or the 2 men who made the delivery.
19 april 2026
Antwoord van Bensons For Beds - St Helens319
We appreciate your feedback! It's great to know that you received first-class service from our shop and delivery team. We're delighted that everything went smoothly for you.
Team Bensons
Really helpful lady!!
6 mei 2026
Antwoord van Bensons For Beds - St Helens319
We appreciate your positive feedback!
A really pleasant experience
A really pleasant experience. Considering how spenny beds are our salesman made it a really interesting experience, almost entertaining. But of science in their too. Try the bed machine to see how you fit on different mattress pressures. Good experience all round.
5 mei 2026
Antwoord van Bensons For Beds - St Helens319
We're happy to hear you had a pleasant and interesting experience. It's great to know that our team made the process entertaining and informative for you. We appreciate your positive feedback!
Team Bensons
Glad of the 40 night guarantee
Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was delivered a few weeks later by two nice delivery men. Not quite happy having to pay 10% of the cost of our first mattress plus another delivery charge, but what was the alternative... Sleep on an uncomfortable mattress for years to come. Communication throughout very good.
1 mei 2026
Antwoord van Bensons For Beds - St Helens319
We appreciate you sharing your experience. We're glad the 40-night guarantee helped you find a more suitable mattress and that the delivery went smoothly. We acknowledge your comments regarding the additional costs incurred during the exchange. Thank you for the positive feedback on our communication.
Great service …
Everything from the guy in the st helens shop to the lads who dropped it off.
25 april 2026
Antwoord van Bensons For Beds - St Helens319
We're happy to hear that you had such a positive experience with our team! Thank you for taking the time to share your feedback.
Team Bensons
From walking in the showroom to getting…
From walking in the showroom to getting my mattress the whole process was quick and efficient. Woukd highly recommend bensons in st Helen’s especially the lady who initially saw me and sold me the mattress
27 april 2026
Antwoord van Bensons For Beds - St Helens319
Hello Danny,
Thank you for your wonderful feedback! 😊 We're delighted to hear that the whole process, from visiting our showroom to receiving your mattress, was quick and efficient. It's especially great to know that our colleague in the St Helens store provided such excellent service. We'll be sure to pass on your kind words. Thank you for your recommendation, and we hope you enjoy many restful nights on your new mattress!💤
From purchase to delivery nothing was…
From purchase to delivery nothing was too much trouble....
22 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - St Helens319
Thank you! 😊 We’re so pleased everything went smoothly from purchase to delivery—nothing being too much trouble is exactly what we aim for. Enjoy your new bed! 🛏️✨
Was met firstly with a very friendly…
Was met firstly with a very friendly greeting from staff and Georgina helped us choose the correct mattress nothing was to much trouble and wasn’t rushed into deciding would definitely recommend benson beds
21 april 2026
Antwoord van Bensons For Beds - St Helens319
That’s great to hear! Friendly service, no rushing, and the right mattress—perfect combo ⭐
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist💜
Tracey
Tracey, the lady we dealt with was extremely well informed and really helpful, but not overbearing with it either.
Put it this way. We had a budget off a grand and ended spending well over 2! So there was something done right, that's for sure. Haha.
All in all, I would highly recommend Bensons for Beds St Helens.
16 april 2026
Antwoord van Bensons For Beds - St Helens319
What lovely feedback — thank you! Tracey’s friendly, informed approach clearly made a big difference (and we love the honesty 😄). We really appreciate the recommendation,
Megan | Customer Care Specialist ⭐
Very helpful staff
Very helpful staff, no hard sell and let you try the beds as many times as you needed even supplied a pillow. Delivered on date specified and to the room you wanted for a reasonable fee.
17 april 2026
Antwoord van Bensons For Beds - St Helens319
Thank you for your lovely feedback! We’re really glad our team were helpful, relaxed, and gave you all the time (and even a pillow!) to find the right bed. Great to hear delivery was smooth and just as you wanted.
Thank you for your positive review - Lauryn at Customer Care 💜
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