Bensons For Beds - Stevenage493 Reviews 

Came on time, easy delivery for the delivery guys. Quick and no fuss, and friendly

Helpful, knowledgeable team member in store. Then following purchase, the communications were regular, accurate and delivery was as promised and on time

Excellent and good staff and correct delivery and perfect installation

From the moment we walked in the store until the bed was put together and located in the bedroom the service was excellent. Sarah, at the showroom, was so friendly and helpful, leaving no stone unturned in ensuring that we got the right product at the right price. The delivery, made by Steve and his crew, went like clockwork. Result, one very happy and satisfied customer.

Fantastic, an excellent service from start to finish. With regular updates too. I would highly recommend.

My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good
Work within the specified time. They were professional and there was not much disruption. Very efficient.

Spoke to a person in store and went home measured up, then ordered on line.

Services was incredible

The lady that served us was helpful friendly and polite

Mattress delivery delayed months, bad attitude from delivery drivers.

Friendly & helpful

Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful.
I would definitely use Bensons again and let friends and family know how good the service was.

Very welcoming staff, explained time wait. Did not push us into any purchase.

We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able to order online. But Sheraz's advice was key to us making a purchase

Excellent customer service from point of sale to delivery

My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool selector. The staff knowledge was poor about mattress selection. The tool selector was not offered or used. The attitude was that it is all a matter of personal comfort. I was sold an extra firm mattress totally inappropriate for my weight and small build Consequently not a good nights sleep at all. The 40 night guarantee was honoured . So I went to a different store to select another mattress . The experience was better the selector tool was used and identified that I needed a firm mattress not extra firm . This could have been revealed on the first visit . The reordering of the mattress was very good from Stevenage store both deliveries were excellent.

Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple of days later to place the order and the process was simple and quick. We opted for the mattress removal option and the guys that delivered the new mattress/took the old where friendly, quick and clearly knew what they were doing. I would recommend 10/10 Bensons For Beds. A happy customer ☺️

The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy. We mainly spoke to Jake and he was very aware and attentive to our needs, we had already made a decision on what bed frame and mattress we wanted so he focused his attention on explaining delivery and financing options to us which was very helpful.

Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattress was exactly what we were looking for and affordable considering we've tried other more expensive options but didn't match the quality. So thankful for Jake and Sophie who helped us on our visit before this one.