Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did g... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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Lees wat reviewers zeggen
Very helpfully and knowledgeable staff. Good selyof different mattresses to try. Staff member listened to what our preferences were and made suggestions to try. Great service in Waterlooville store.
Bedrijf heeft geantwoord
From in store service where our needs were listened to and met to delivery where we were kept informed and times adhered to.. excellent service all round
Bedrijf heeft geantwoord
From the first visit to the showroom, followed by a couple more visits and then order being placed, all the way to delivery, this was a great experience. Happy friendly staff and very clear informatio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Waterlooville743
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Verenigd Koninkrijk
- 2392262746
4,7
Uitstekend
387 reviews
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Excellent Service
Excellent guidance in making the right choice of bed, reasonable proces and regular updates on the progress of my order.
24 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Staff were attentive and had good…
Staff were attentive and had good knowledge of the mattresses.
Lots of mattresses to choose from.
29 augustus 2026
Antwoord van Bensons For Beds - Waterlooville743
Hello David,
Thank you for your lovely review! 😊 We're delighted to hear our team was attentive and knowledgeable, helping you explore the wide range of mattresses available. Finding the perfect mattress is an important decision, and we're so pleased we could help make the process easier. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Very helpful and all went to plan
28 augustus 2026
Antwoord van Bensons For Beds - Waterlooville743
Thank you for sharing your positive experience! It's our goal to always provide helpful and smooth service. We appreciate your feedback and hope to continue exceeding your expectations.
From in store service where our needs…
From in store service where our needs were listened to and met to delivery where we were kept informed and times adhered to.. excellent service all round
30 augustus 2026
Antwoord van Bensons For Beds - Waterlooville743
Thank you so much for your kind words! We strive to always listen to our customers' needs and provide timely delivery. We are thrilled to hear that we exceeded your expectations. Thank you for choosing us!
Very helpfully and knowledgeable staff
Very helpfully and knowledgeable staff. Good selyof different mattresses to try. Staff member listened to what our preferences were and made suggestions to try. Great service in Waterlooville store.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Waterlooville743
Thank you for your wonderful feedback! We're delighted to hear that our team provided such helpful and knowledgeable service at our Waterlooville store. We pride ourselves on listening to our customers' preferences and offering suitable suggestions. We truly appreciate your kind words!
Team Bensons
We found Benson for beds very helpful…
We found Benson for beds very helpful especially the salesman Andrew he explained everything we asked about the beds he had a very nice personality and wasn't pushy we did buy a bed there and we are very happy with it definitely go back
22 augustus 2026
Antwoord van Bensons For Beds - Waterlooville743
Thank you for the positive feedback! We are thrilled to hear that our salesman Andrew provided you with excellent service and that you are happy with your new bed. We would love to welcome you back for any future purchases. Happy sleeping!
Decided to update our old mattress
Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did get a fair discount. Our experience in the shop was very good as we were shown various options based on what we wanted. It was delivered as arranged and the old one taken away for ease. The guys delivering we're very good rang beforehand to give an eta and were very good at manoeuvring the large super king mattress to the bedroom. We are getting used to the change but definitely getting a better night's sleep.
24 augustus 2026
Antwoord van Bensons For Beds - Waterlooville743
Thank you for your kind review! We are thrilled that our team was able to provide you with a great experience and help you find the perfect mattress for your needs. We hope that you continue to enjoy a better night's sleep on your new, NHS-approved mattress. Thank you for choosing us for your upgrade!
From the viewing to delivery, first class.
From the first visit to the showroom, followed by a couple more visits and then order being placed, all the way to delivery, this was a great experience. Happy friendly staff and very clear information about delivery and after care. Well done Benson's for Beds.
11 augustus 2026
Antwoord van Bensons For Beds - Waterlooville743
Thank you for such a glowing review! We are thrilled that you had a great experience from start to finish. Our team aims to provide top-notch customer service and we are happy to hear that we succeeded. Thank you for choosing Benson's for Beds!
Very helpful staff explained different…
Very helpful staff explained different types of mattresses. Ordering was straightforward and excellent delivery service, I appreciated the call to confirm time of delivery. Delivery men were very helpful explained how to care for my new mattress and took away all the packaging. I would definitely recommend Bensons for Beds.
25 juli 2026
Antwoord van Bensons For Beds - Waterlooville743
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were helpful in explaining the different types of mattresses, and that the ordering process was straightforward. We're also delighted that our delivery service was excellent, and that our delivery team was helpful and took away all the packaging. Thank you for recommending us!
Team Bensons
Antwoord van Bensons For Beds - Waterlooville743
We are so pleased to hear that you experienced great service and found our team knowledgeable and friendly. We truly appreciate your kind words and positive feedback!
Team Bensons
Antwoord van Bensons For Beds - Waterlooville743
Thank you for your positive feedback!
Amazing in store support for customers…
Amazing in store support for customers who have disabilities. Very patient and informative and don’t rush you at all but give you plenty of their time and plenty of support in choosing the right bed and furniture.
13 juni 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Waterlooville743
We're so pleased to hear about the amazing in-store support you received, especially regarding assistance for customers with disabilities. It's wonderful that our team was patient, informative, and provided plenty of time and support in choosing the right bed and furniture.
Team Bensons
Antwoord van Bensons For Beds - Waterlooville743
We're so pleased our sales assistant was very helpful and pleasant. Thank you for your kind words!
No pushy
No pushy.
But almost paid back. Overall very good with sale though we made the choice it was not through assistant help
7 juli 2026
Antwoord van Bensons For Beds - Waterlooville743
We're so glad to hear you had a positive experience with your sale! We appreciate your feedback and are happy you found what you needed.
Excellent service from knowledgeable…
Excellent service from knowledgeable staff. A credit to your company.
4 juli 2026
Antwoord van Bensons For Beds - Waterlooville743
We're so pleased you received excellent service from our knowledgeable staff. Thank you for your kind words; we truly appreciate your feedback!
Great staff and products
Great staff, friendly and informative. Good choice of beds, mattresses and headboards. Easy purchasing options
2 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Waterlooville743
We're so pleased you found our staff great, friendly, and informative. It's wonderful to hear you appreciated the good choice of beds, mattresses, and headboards, and found the purchasing options easy. Thank you for your kind feedback!
Team Bensons
Delivery does not include the product being unpackaged!
Given a shorter time slot for the delivery the day before, and it did arrive during the 2 hours. The men were polite and cheerful, and bed delivered with no hassle. However, after they left I realised that the bed was still in it's packaging. Whilst we know we were to assemble the bed, I was surprised to see it still wrapped - since found out that we needed to pay extra for that privilege!!
26 juni 2026
Antwoord van Bensons For Beds - Waterlooville743
We appreciate your feedback and are glad to hear about the positive aspects of your delivery experience. We are sorry for any confusion regarding the bed's packaging and the assembly service.
Team Bensons
Antwoord van Bensons For Beds - Waterlooville743
We are delighted our team was helpful. We appreciate your kind words!
Team Bensons
Choosing a mattress
From the original phone call ( I couldn't attend the show room) to recycling my old mattress the whole experience was amazing. Éveryone was so helpful understanding professional and caring, I felt listened to and valued as a customer. And the mattress is brilliant too. Well done and thank you. Ps the delivery men were amazing. So thoughtful and helpful.
22 juni 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Waterlooville743
We are so pleased to hear about your wonderful experience, from your initial call to the mattress delivery and recycling. It's fantastic that our team made you feel valued and that you love your new mattress. Thank you for your kind words!
Team Bensons
Delivered on time
Delivered on time, gave full instructions and took the old ver mattress away
21 juni 2026
Antwoord van Bensons For Beds - Waterlooville743
We are so pleased your delivery was on time and helpful. Thank you for sharing!
Team Bensons
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