Bensons For Beds - Weston Super Mare376 Reviews 

Excellent service, friendly and helpful customer service. Made the whole process very easy.

Helpful staff, fabulous 20%off
Thank you very much

Really helpful and friendly showroom staff. Likewise for delivery staff. Great experience.

We had an early morning delivery of a two ottoman beds in a few large boxes from John (driver) and Dan (drivers assistant).
Could not recommend them enough, very professional guys, respected the house (new build) and stayed to talk through what was what.
Excellent service guys :)

The staff were friendly and helpful, giving me plenty of time to try different beds. Advice was forthcoming, when questions were asked.
A very good experience.

No, have stuff right Time

A delivery lorry for Bensons For Beds was witnessed damaging our property whilst making a delivery elsewhere. Despite providing evidence requested when I complained, they denied all responsibility. Bensons For Beds appear to consider it to be perfectly acceptable for their delivery drivers to damage other people’s property. Their customer care is zero. I would strongly suggest avoiding this company at all costs.

Excellent service, good range of beds displayed, great communication very happy with our new mattress

The salesman was very helpful,polite went through all the different information with us then gave us plenty of time to try the products on our own . It was a pleasant experience throughout wish there was more like home in stores.

We were welcomed by Irfan who brought an element of humour but remained professional and friendly!
We didn’t have a clue which mattress we needed but Irfan guided us through our choices! I’m so glad we had Irfan onside and we're looking forward to a comfy nights sleep!

We were welcomed by Irfan who was very accommodating and brought an element of humour and professionalism whilst we browsed through the store! There are so many beds to chose from which was difficult to decide but having Irfan on side this made our decision easier!

very helpful, friendly & knowledgeable staff

Informative friendly staff. Let us get on with browsing and checked in with useful info occasionally.
Smooth purchase and quick after sales delivery

Pleasant and helpful sale rep who quickly understood our needs and found the right bed for us.

As soon as we went in the store at Weston S mare the salesman was very helpful. No hassle with paperwork, delivery date agreed. Our mattress arrived and the two delivery chaps were cheerful and polite. Good experience all around.

Disappointed with the service provided following delivery.

We were given good service in store, the usual sales pitches to make you buy, we bought 2 mattresses spending over £2.2k. We bought the best Tempur mattress and Pillows and after enquiring about a mattress protector we paid for the Tempur protector too. After the cost of the mattress of course we wanted a protector too.

On delivery, we got the mattresses and the protector but after taking the protector out the box it immediately felt like a children's urine blanket, crinkly and plastic. We have since made several attempts to speak with the store and customer services to be told there are no returns. Customer service say its managers discretion, manager basically says nothing he can do and the item discontinued....of course it is! Makes you wonder why it was sold to us in the first place. At no point was we told it couldn't be returned, despite us being in store to order, we were told it would be delivered with the mattress so there was no opportunity to check the item before delivery. We feel fobbed off, you have our money and that's that. Poor aftercare for sure.

The efficiency of all the staff ,from the sales personell to the delivery drivers ,all of which were outstanding

The approach of the member of staff who attended me was not rushed or uninterested. His questions and knowledge on suitable mattress for me was very useful helping me to make a good choice in buying what I was looking for. Good sense of humour too. This man clearly knew what customer service was all about. Really impressive.

We were approached as to whether we needed any help which we did by Debbie, She was very knowledgeable about our questions so was able to answer them for us. She was also very friendly.
And we bought an Ottoman bed which was what we were after!
Delivery etc was explained . All good! Thank you Debbie.

Fab service from Owen
I called my local store as I wanted to reschedule the delivery that wasn’t available online. I spoke to Owen who was not only extremely professional but also had a great sales manner. He placed my order efficiently and even managed to save me some money. Well done Bensons and 5 stars to Owen. Just hope the delivery and build of the bed is as professional and efficient!