Bensons fulfilled everything they said they would. Furniture arrived undamaged (delivery chaps were lovely!), assembly was easy even for idiots like me. The only thing I didn’t like was Bensons deli... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... Toon meer
Bensons provided an excellent service👍. When entering the store we were acknowledged by Phil who advised us to look round and try any of the mattresses and he would be available to answer any quest... Toon meer
Bedrijf heeft geantwoord
Great experience in the showroom buying a staples and co mattress and bedframe. Very well assisted by Angel who was not at all pushy, just friendly and helpful. Even stayed late after closing to allow... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - York553
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, Verenigd Koninkrijk
- 1904693123
4,8
Uitstekend
615 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We are very happy with the new mattress…
We are very happy with the new mattress bought at the time of "Black Friday" deals. The quality is good and is exactly what we were looking for.
Certainly not impressed to see that the same item at the start of 2026 in the sales is over £200 cheaper! This has left us feeling disappointed with our purchase.
11 januari 2026
Antwoord van Bensons For Beds - York553
Thank you for sharing your feedback. We’re delighted to hear that you’re happy with the quality of your new mattress and that it’s exactly what you were looking for. However, we completely understand your disappointment in seeing the same item reduced further after your purchase.
Pricing can vary during different promotional periods, and while we aim to offer great value at all times, we appreciate how frustrating this can feel. Your comments have been shared with our team as we continually review our pricing and promotional policies.
Take care,
Megan at Customer Care
The patience of staff as my choices…
The patience of staff as my choices changed. The knowledge of staff as I navigate to the right bed for me.
2 januari 2026
Antwoord van Bensons For Beds - York553
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was patient and knowledgeable as you found the right bed!
Looking forward to welcoming you back soon,
Megan at Customer Care
Purchase of a replacement mattress.e had previously purchased a new bed…
We had previously purchased a new bed and mattress and were very happy with the help and advice given. Therefore when we needed a new mattress for the spare room, we had no hesitation in going to Bensons to purchase this. The young lady Emma was more than helpful and was very informative and would recommend her and Bensons to anyone wanting a new bed.
5 januari 2026
Antwoord van Bensons For Beds - York553
Thank you for your feedback! We’re delighted Darrell provided helpful, pressure-free support and that your delivery was quick and convenient. Enjoy your new purchase,
Megan at Customer Care
Antwoord van Bensons For Beds - York553
Thank you for your feedback Carol! We’re delighted Phil provided great service and helpful advice. We’ll be sure to share your kind words with him,
Megan at Customer Care
Antwoord van Bensons For Beds - York553
Thank you for sharing! We’re thrilled to hear Emma made your experience so enjoyable Mr Rogan.
Until next time, take care,
Megan at Customer Care!
Amazing customer service
Angel was incredibly helpful in helping me and my partner get the right mattress and was endlessly patient as we went through the entire store and still couldn’t decide. There was fantastic choice and she gave perfect advice and made what could have been a very stressful process incredibly smooth and even enjoyable! Very excited for the mattress to be delivered and wonderful customer service.
31 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - York553
Thank you for your lovely feedback Beth! We’re so glad Angel made the process smooth and enjoyable. We’ll be sure to share your kind words with her!
Megan at Customer Care!
Emma was very helpful and guided us to…
Emma was very helpful and guided us to our purchase of bed, headboard and mattress. There is so much choice but the knowledge of Emma and listening to our needs we got there - patience of a saint! Thank you
1 januari 2026
Antwoord van Bensons For Beds - York553
We're happy to hear that you found the perfect bed, headboard, and mattress. We appreciate your kind words and are so glad that our team member's expertise and patience helped you navigate our wide selection.
Stewart - Team Bensons
Large selection of beds and the sales…
Large selection of beds and the sales assistant that dealt with us was not pushy at all. He allowed us to try all the beds we looked at and offered his advice on the beds we were looking at. Great price as well as they had 25% off.
30 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - York553
Thank you for your feedback Mrs Morrell! We’re so pleased you enjoyed browsing our wide selection and appreciated the helpful, non-pushy service. It’s great to hear you found the perfect bed at a fantastic price with our 25% off offer!
Sleep well,
Megan at Customer Care
Mattress purchase
Phil , our customer advisor was extremely helpful and gave a great deal ,hence the top review.
2 januari 2026
Antwoord van Bensons For Beds - York553
We’re so glad Phil was helpful and secured you a great deal – that’s top-notch service! Thank you for your positive review – Lauryn at Customer Care 💜
It a great place to buy a mattress…
It a great place to buy a mattress helpful staff never push you and very knowledgeable.
2 januari 2026
Antwoord van Bensons For Beds - York553
We're happy to hear that you found our staff helpful and knowledgeable, and that you felt no pressure during your mattress purchase. Thank you.
Antwoord van Bensons For Beds - York553
We appreciate you sharing your positive experience with our customer interaction and service. We are so glad you enjoyed it! Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - York553
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Great person let us lay on bed
31 december 2025
Antwoord van Bensons For Beds - York553
We appreciate your feedback. We appreciate your time to leave this review.
Thank you for your review - Lauryn at Customer Care.
Helpful staff, not pushy sales people
From shop to home everything went smoothly, kept informed when mattresses would arrive, called to advise when they would be coming on the day, old mattresses taken away, which was a major bonus especially on Christmas Eve. Delivery drivers very quick an professional.
26 december 2025
Antwoord van Bensons For Beds - York553
We’re so happy everything went smoothly from start to finish – and on Christmas Eve too! Big thanks for mentioning our delivery team. Thank you for your positive review – Lauryn at Customer Care 💜
Bed and 2 mattresses
Wasn’t pressured at all All questions answered and everything was fully explained A very pleasant sales person too
29 december 2025
Antwoord van Bensons For Beds - York553
We appreciate you sharing your experience. We're happy to hear that our sales team provided a helpful, no-pressure environment and answered your questions. Thank you for your positive review – Lauryn at Customer Care 💜
Great assistant
Great assistant. Had plenty of time to discuss, ask questions and also sorted my blue light discount.
14 december 2025
Antwoord van Bensons For Beds - York553
We're happy to hear that you had a great experience and that our team member was helpful and thorough while assisting you with your discount. Thanks for your feedback,
Megan at Customer Care
The gentleman that assisted us was most…
The gentleman that assisted us was most helpful, very patient as my husband is disabled and he was slow and we also had our autistic grandson with us but nothing was too much trouble
17 december 2025
Antwoord van Bensons For Beds - York553
We're happy to hear that the service provided was helpful and patient. We appreciate your kind words and thank you for sharing your positive experience.
Elliott & Simon did a great job…
Elliott & Simon did a great job delivering our bed thank
15 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - York553
Thank you for your feedback David! We’re glad Elliott and Simon did such a great job with your delivery. Enjoy your new bed,
Megan at Customer Care
From purchase to delivery Bensons for beds kept me informed.
From purchase to delivery Bensons for Beds kept me informed all the way. I have purchased several beds from the company and always been satisfied with their service. Delivery men were friendly, polite and helpful.
11 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - York553
We appreciate you sharing your continued satisfaction with our service! We're happy to hear that you were kept informed from purchase to delivery and that our delivery team was friendly and helpful.
Thank you, Team Bensons - Jess
Angel gets 5 stars
The young lady working there went out of her way to help, she was very attentive and supportive. And she would get 5 stars, however, The men were not good, on their phones, when I asked if we'd get it for Xmas, they were very negative. But Angel, I think she was called, sorted it all out and we left happy.
11 december 2025
Antwoord van Bensons For Beds - York553
We appreciate you sharing your experience. We're happy to hear that one of our team members provided excellent support. We'll address the concerns about the other staff members to ensure a more consistent experience. Thank you.
Thank you, Team Bensons - Jess
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.