Berriman Carpets Reviews 

38
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We’ve had an incredible experience with Berriman Carpets from start to finish. Max and Lois immediately put us at ease, and their expert knowledge and detailed advice led us to a recommended carpe... Toon meer

Beoordeeld met 1 van de 5 sterren

Shocking service. Had my full house done back in January to since find a stone appear under my Lino. I reported this in and they sent someone out to check, as he was lifting the lino to remove the s... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service, price and fitting as usual by the Berrimans Team, they have supplied and fitted all our carpets for over a decade. Can’t thank them enough, great that they are still a family busine... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely fabulous customer service and carpet fitters are delightful. No complaints what so ever with my full house. Cheap house deals and quality carpets and service. What more can you want? Not to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vloerenwinkel

Informatie afkomstig van verschillende externe bronnen

Berriman carpets, your local flooring specialists. There’s a reason we’ve been around for 55 years or so! Keeping our prices low and looking after our customers.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

38 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(38)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great service, great carpets & Flooring

I have recently used Berriman’s carpets after purchasing a new house. I opted for the whole house package which I must say is absolutely great value. I did not live in the area and therefore made several communications via phone and email. All staff I interacted with were very responsive, helpful and really friendly. They made the whole process so easy. The carpets were delivered and fitted on schedule and the carpets themselves and the fitting are to a very high standard. I would have no hesitation of recommending them to family and friends in the future. I am really happy with the product I received. Thank you!

10 oktober 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unreliable and untrustworthy

Dreadful experience with Berriman’s, used them to have Harvey Maria floor tiles laid in March 2021, the first fitting was an abomination, floor tiles rising, dirty sticky glue between every tile, it was shocking. Customer service/management was appalling and it was not until I suggested getting an independent assessor in they responded to any of my numerous calls and emails, the floor was refitted, but they left all the previous floor that had been ripped up outside our house for weeks, then told us it was our responsibility to dispose of it, the job is still not complete months later, but they ignore all our calls, and frankly I’ve given up with them and their phoney excuses and empty promises. An utter disgrace.

21 september 2021
Review zonder uitnodiging
Logo Berriman Carpets

Antwoord van Berriman Carpets

We supplied Harvey Maria for Catherine. Unfortunately the fitter we arranged for the job initially hadn’t done a job that we as a company were pleased with or proud with for that matter, We agreed with Catherine upon inspection from our head fitter Kevin, to replace all the job at the companies expense. We arranged for our head fitter Kevin to go back and uplift the poorly fitted flooring from the first fitter and then go and re fit the new flooring.

This was completed and we received an email from Catherine thanking ourselves for being understanding, where we too also returned the thanks as just before the second fitting was due to take place, kevin had contracted COVID-19.

We can understand Catherine’s frustration with the flooring not being up to standard the first time around with the amount of money being spent, but from a company point of view we believe that we did everything we could of to make sure the job was how it should of been.

Regards
Complaints Manager

Beoordeeld met 1 van de 5 sterren

Ignored my calls for weeks

Ignored my calls for weeks. Finally booked 9.30 today to refit faulty carpet. Over 4 hours later and no sign. I've tried contacting them.as I didn't get the promised call back nearly an hour ago and they're not answering again. Wasted day.

31 augustus 2021
Review zonder uitnodiging
Logo Berriman Carpets

Antwoord van Berriman Carpets



Thank you for your review.

I'm so sorry to hear of the issues you've had with the replacement carpet, this is not reflective of our usual great service. I’ve fed this back to the store so that they’re able to deal with this internally and to avoid similar scenarios in future.

Feedback such as this is very important so we can continue to improve our services so please be assured we're taking this seriously, and we will do all we can to ensure it doesn't happen again.

Please accept our apologies for any inconveniences caused by this.

Kind regards
Complaints Manager

Beoordeeld met 5 van de 5 sterren

Luxury carpets!

I was recommended to use Berriman Carpets after my house was renovated. I went with one of their full house packages so I could get carpeting fitted throughout the house.

From the initial phonecalls with their store, to the friendly person who came out to measure, to the fitting itself, all went well. Everything was clear and was well worth the cost. I got to keep the trimmings as well which came in useful.

The only minor quibble was that the doors to several rooms had to be removed, which I don't blame Berriman's for as the carpet was too thick and the doors too low to go over them, but it was a bit of a surprise. It's since been sorted and not something they really could have done anything about, it just took me by surprise as I only realised when they were leaving.

However... the quality of the carpets is brilliant, especially with the underlay used as well. These are by far the best carpets we've ever had and I would definitely recommend Berriman's to others!

25 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recently had a full house fitted and…

Recently had a full house fitted and luxury LVT. Absolutely amazing price, best quality I’ve had by far! The gents I spoke to over the phone we’re amazing and from booking a “shop at home” visit to fitting everything was spot on. They were very Covid safe when coming out with carpet samples and to arrange a measure. Absolutely amazing and will recommend to anyone! 👌🏻

3 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely delighted with my flooring…

Absolutely delighted with my flooring from Berrimans. I bought laminate for most of my two bed house with carpet on the stairs. It is fitted beautifully and is really good quality. My sister also got her carpets through Berrimans. Would highly recommend.

21 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

If I could give more than five stars I…

If I could give more than five stars I absolutely would! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

No amount of stars can rate this shop, the staff and the quality of service! During the whole stage going from visiting the shop to having the carpets fitted was impeccable. Berriman carpets always keep you up to date with anything. They are always on hand in case you need to ask any questions or are a little bit of a panicker like me and like to know what’s happening with everything. I can’t fault Max at berriman Carpets enough. He went above and beyond to give me a amazing experience. Thank you berriman carpets I will definitely return and recommend!

21 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great bunch of lads very friendly…

Great bunch of lads very friendly Chatty came in and got on with the Job straight away love the colour of my carpet Great prices have already recommended to friends as we got the recommendations off another friend thankyou!!

11 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New Year - New Carpet

Excellent customer service, keen eye for the detail - you would not be disappointed trusting Berriman Carpets to give your home a brand new look!

29 december 2017
Review zonder uitnodiging
Logo Berriman Carpets

Antwoord van Berriman Carpets

Thanks Chloe, have a great new year.

Beoordeeld met 5 van de 5 sterren

Highly recommended

We are extremely happy with the service provided. The quality of carpet, workmanship and attention to detail were all second to none. Highly recommended 10/10

28 december 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very polite and experienced team great …

Very polite and experienced team great advice and measurement service with no pressure to buy. The quality of the carpets and fitting is fantastic. Can not recommend this company and team enough .

28 december 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely fabulous!!!

Absolutely fabulous customer service and carpet fitters are delightful. No complaints what so ever with my full house. Cheap house deals and quality carpets and service. What more can you want? Not to mention the shop owner I think his name was (max) Infact I’m certain as he left such an impression on me with how helpful he was I will always remember him and I will 110% reccomend berrimans carpets to anybody! I will shop here again when I need my next lot of flooring. Thanks berrimans!

28 december 2017
Review zonder uitnodiging
Logo Berriman Carpets

Antwoord van Berriman Carpets

Thanks Sylvia for the lovely review.

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