Best Custom Boxes Reviews 

AMAZING SERVICE AND GREAT COMMUNICATION.
Very patient with our long winded demands and back & forth emails.

Always quick to respond and never felt like we were a pain (which of course we were)

Best Custom Boxes could not have been more helpful in getting my soap packaging right for me. Zack and Chris were endlessly patient as I kept changing my mind about wording, colours and type of card. The end result has been great. It is really high quality. My customers love my packaging. Oh, and they print and deliver really fast as well.

Amazing service - great product! Chris was so helpful in making our ever-changing spec arrive in a ridiculously short lead time. So happy with the boxes - they were perfect and exceeded expectations would definitely recommend them.

From last few years i have used this service which is immaculate!Never let me down...perfect size,quality and products.Highly recommend this company!

I got my product and love it. The measurements is perfect as ordered. The design is die for. I like it so much since it showed up. Thank you for your services

We needed some luxury boxes made up for a very expensive gift. We only needed two - a bespoke order, for a low print run. Best Custom Boxes not only had excellent customer service (thank you Chris!) but also delivered everything to our specifications and on time. Great value for money. Will use again.

Just started my own company and used Best Custom Boxes.
They are easy to do business with. Whilst looking at the site they contacted me via Live Chat. From then on all of my questions were answered and design began.
In no time at all, I had a perfect proof, everything we had asked for.
Great price! No hidden costs, Fab customer service and decent delivery time.
My boxes and the Artwork look great! Very happy
It was a pleasure doing business with Chris, very helpful and accommodating
I will be using them again very soon

Best custom boxes is one of the few companies which I can trust blindfolded. The team and staff is just miracle generous lovelies, I don't know why people are bluffing about such an exquisite company, whereas I never got any issue while working with them.

When I started my business, I searched for many packaging companies but my friend recommended me this one. I was so much unsure about the minute details as this was my first time stepping into business world - which calls for top notch packaging.

I explored the site and talked with the team, which were extremely kind and mellow, one of the member got me through the steps and then I ordered boxes. The company is transparent tells about everything even if any thing costs extra they do not hide and tell their customers the genuine and complete expenditure of cost and time.

boxes arrived perfectly on due date. Loved the design, colour, quality and everything they told me was on spot. I loved every bit of them even the customers were in love with the packaging. Loved the amiable nature of BCB, their love and heart which they poured into production, the quality of mass and the prices were so much reasonable!!!!.
Just got a thing wrong which was I should have ordered more but I know whom to contact next time.
love you BCB

BETHANY ROSE
EXECUTIVE PRODUCER

I ordered 50 custom boxes, they arrived with the package open and every box was damaged in transit. Some torn, bent, even dirt marks from being dropped on the ground. I reported this to Best Custom Boxes and said I needed a refund as I now would not have the boxes in time for my event. They would not issue a refund and would only produce the boxes again even though it would be too late. They claim they do not have a refund policy, which is very illegal. WORST CUSTOM BOXES, NOT BEST CUSTOM BOXES.

Do not use this company if you are looking for quality.
The boxes are not made in the UK like they state.
They got my order wrong 3 times I only continued to use them Because I had already invested money into them.

They are rude, un professional, not at all helpful didn’t stick to the delivery times they promised and the boxes arrived in awful quality totally different to their tester one which they also charge £90 for.

Don’t use this company as you will be left disappointed!

This company first attracted us with their website layout. Looked fairly easy to set up and secure packaging.
Turns out that this is the most Ill-managed, complacent company I have ever had the dissatisfaction of dealing with.

The sales rep was awful, didn’t listen to commands, repeatedly sent the wrong samples to us, (at a charge of £90!) when I made a complaint, the manager was the most horrible, rude man I have ever had to deal with in business. Was not interested in helping us resolve our despute, argued with everything I said.

We decided to go ahead with the order for 2 reasons, firstly, we were on a time frame and needed to lunch our company and had already invested weeks of time into this sham. factoring in delivery delays etc we felt we had no choice, and secondly because the product was supposed to be made in England (which it wasn’t) so I thought it would be a fast turn around:

Anyway, the boxes turned up, we ordered 50, they sent less, and they were in an un-usable state! The ends were curled up and the boxes had finger prints and oily substances all over!!

Emailed and called straight away, to my dissatisfaction, it took them a further 2 days to come back to me, and read his reply below

‘ – Good Morning!

Glad you received the boxes and still complaining about the service since we both know how we get along on this project.

Just got a notification from my accounts team that you have requested for a refund. We have tried our best to deliver you the best products at very minimal cost with 2 times hard proof samples and then 50 quantity run.

Since, you are showing me the pictures of the packing which is not exact what we have dispatched as we have our own quality control department and shipping team to take care of these segments I am sure this happened while shipping with courier service.

Secondly, I have a documentation of everything with at my end as well that we have charged you on for one hard proof sample and then we have provided 2 sample just to satisfy you as both samples were produced as per your approval over final spec sheet and lastly full order of 50 boxes was also approved by you after so many changes in the design layout.

I will not provide you any documentation as we both have in our records but I will share the whole scenario with our Bank and PayPal. This is entirely not acceptable that you have received the boxes and then you are claiming nothing is up to mark and this company is a Joke.

However, as you said these boxes are not of any use to you I am pretty much sure that you will not use any of these boxes and return all of them. I request you to not use any of the box as they belong to us now until we sort this issue out.

I am going to give you a call shortly to discuss over phone and then I will submit the request to our bank for a fight back.’

He was not interested in me, just wanted the money and now was preparing to fight me with regards to his shoddy business!!!

AVOID this company like the plague!!!!

There is a reason they won’t claim their trust pilot review profile! Because the company don’t want their customers to be able to express their dissatisfaction with them!! As far as I’m concerned, if you sell something and it’s not as described, that is fraud. End of. I feel like I have been ripped off and they will not hear the end of this