So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again i... Toon meer
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Paid £24.99 for next day delivery so it should have been delivered on the Friday, it was not out for delivery on the Friday. After speaking with them they couldn’t understand why it hadn’t been despat... Toon meer
Bedrijf heeft geantwoord
Fantastic pool, easy to assemble, hours of fun, filter is too small for this tub could do with next size up as having to change filters daily, other than that it's great so far 👌
New review Having bought a brand new mauritius spa last summer and used for 3 months,packed away for winter and put out for 1 month this summer the heat shield inflatable lid has failed,they have se... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Contactgegevens
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, Verenigd Koninkrijk
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3,1
Gemiddeld
3K reviews
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I try to contact you about the…
I try to contact you about the defective pump but you don't answer me back. Thanks for nothing.
2 juli 2026
All good thanks.
2 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Company was fine ,using a substandard…
Company was fine ,using a substandard delivery company will hurt your reputation.
1 juli 2026
Antwoord van Bestway Store UK
We appreciate your feedback regarding the delivery service. We are actively reviewing our partners to ensure a better experience for our customers.
So far the experience has been very…
So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again it had been packed so well by bestway that so far we have found no damage to any parts. Due to a hosepipe ban we are unable to proceed with the installation of the pool.
Thank you bestway.
15 juli 2026
Antwoord van Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Returned product as husband had already…
Returned product as husband had already brought and still no refund and no reply to my emails regarding my refund
30 juni 2026
Antwoord van Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Paid £24.99 for next day delivery so it…
Paid £24.99 for next day delivery so it should have been delivered on the Friday, it was not out for delivery on the Friday. After speaking with them they couldn’t understand why it hadn’t been despatched, to be told I should expect a delivery on the Monday, Well that didn’t happen either, so I requested a refund. 2 weeks on, I’m still awaiting the refund to be processed!!! Numerous phone calls where they have lied, iv just had an advisor saying he only just put the refund to the refund department today after telling me for over a week he had already done so! Absolutely disgraceful customer service. I do not recommend at all!!!
7 juli 2026
Review zonder uitnodiging
Antwoord van Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Your Customer Service is terrible
Your Customer Service is terrible, your delivery is terrible, the pool is good. You need to look at upping your CS a 7 day response is not good enough when you are over a week late with delivery.
24 juni 2026
Antwoord van Bestway Store UK
We appreciate you sharing your feedback. We are concerned to hear about your recent experience with our customer service and delivery, especially given the delay. We are actively reviewing our processes to improve response times and ensure timely deliveries for all our customers. We are glad you are enjoying the pool.
Not had the item
Not had the item. Very disappointed. Ordered 25th June and now 16th July.
25 juni 2026
Antwoord van Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Fab pool, easy to erect - intend to leave up all year so hope it lasts for a few summers to come.
13 augustus 2025
The pool was delivered within the time…
The pool was delivered within the time frame and seems very sturdy and well made. The pump could be better but Will have to upgrade later as everything is out of stock at the moment
24 juni 2026
They did not refund me for my return
They did not refund me for my return. Even thou I had proof of return details.
25 juni 2026
Antwoord van Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
keeping up with your cool.…
easy to find and simple to purchase,help was required but got the advice that I needed.
25 juni 2026
Terrible customer service
Terrible customer service. I bought a pool which had 2 smallish holes in, then had to
Wait over 2 weeks customer services to get back to me, and they said it wasn’t covered under their warranty!! It arrived with the holes in we didn’t cut them out as they were a diamond shape
18 juni 2026
Antwoord van Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to respond to our customer service team, they would be happy to look into this for you.
Kind regards
Customer Service Team
Shocking customer service and response…
Shocking customer service and response times. Reported a faulty filter over 2 weeks ago and still not resolved. Just when we need it!
Update 17/07 - still no update from Bestway!
Update 20/07 - still no update from Bestway!
16 juli 2026
Review zonder uitnodiging
Antwoord van Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Delivery was very long from point of…
Delivery was very long from point of order. You can get next day if you order with Amazon but ordering direct was triple the delivery delivery time
24 juni 2026
Antwoord van Bestway Store UK
Good morning Kevin
I note from your order that you opted for the 5 working day delivery option, rather than the express service
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