top class exchange but Betdaq are closing down on the 21st of October and have been taken over by Matchbook who I can only describe as very poor and the customer service is a shambles. I will miss eve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've been 'happy' enough with my Betdaq a/c ... now they've been taken over by Matchbook! I was with Betdaq for years and now I'm told that my a/c will be closed on 21/10 and not transferred t... Toon meer
Bedrijf heeft geantwoord
Much improved over recent months, and now without a doubt, the new market leader. Their big rival has become a total shambles. Betdaq nearly made the same mistakes, but were quick to understand the c... Toon meer
Bedrijf heeft geantwoord
Customer service is excellent! I did not use the account for long time and I can't deposit or withdraw after log in. Contacted the customer service via email and super fast reply. Usually I prefer li... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contactgegevens
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ierland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
Houd rekening met het volgende
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van BETDAQ
Hi Brian,
We're delighted to hear you had a positive customer experience with BETDAQ. We hope to hear from you again.
Many thanks
BETDAQ
If you have any issues email Vicky
If you have any issues email Vicky. She has helped me twice now with a positive resolution. 👍👍
1 december 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Robin,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great customer service from Vicky…
Great customer service from Vicky regarding an issue on the website
30 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Darren,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Actually speaking to someone was a very…
Actually speaking to someone was a very pleasant change compared to when you call other customer services only to be given a menu of options. I only had to update some card details but was greeted by Vicky who was so helpful, cheerful and enthusiastic to help that it made the call a happy experience! Well done Betdaq on customer services as well all other aspects of the company.
20 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Steve,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
I had a problem withdrawing to a card…
I had a problem withdrawing to a card that I been scammed on once I was helped with the procedures to add a different card and cancel my old card the withdrawal went smoothly I’m enjoying BETDAQ and looking forward to some fun and entertainment thanks to the security team at BETDAQ kind regards alistair
21 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Alistair,
We're delighted to hear your card procedure went so smoothly. We look forward to you enjoying the entertainment on site.
Have a great weekend.
Many thanks
BETDAQ
This Company is a Nightmare !!!
This Company is a Nightmare and should be avoided at all costs. Getting winnings are a joke, Live video for racing keeps stopping, freezing
Their markets arrived extremely limited, make offer all over the market pages
DO NOT WASTE YOUR TIME, YOU HAVE
BEEN WARNED !!!!
Betdaq now asking for more information to verify that this is a genuine review. They know it's real, just wish they responded to their customers as quickly as a bad review.
Are the positive reviews all genuine ??????
17 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Ewan,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great customer service
Great customer service, extremely helpful and polite.
25 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Paul,
Thank you for leaving us a review, we really appreciate the five-star rating.
Have a great weekend.
Kind regards
BETDAQ
Very helpful especially Austin
15 november 2025
Antwoord van BETDAQ
Hi Nicholas,
It's our pleasure to have resolved your query through our Customer Engagement Manager Austin. We hope to hear from you again.
Many thanks
BETDAQ
Vicky was extremely helpful
Vicky was extremely helpful in solving my problem of uploading my documents without her help I wouldn’t been able to do it
20 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Xx,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
The agent was very helpful very quick…
The agent was very helpful very quick and everything was easy
19 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Raymond,
We really appreciate the positive feedback.
Have a great weekend.
Many thanks
BETDAQ
Solved my issue quickly
Solved my issue quickly. Great friendly service.
19 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Gerald,
Thank you for taking the time out to review us.
Have a great weekend.
Kind regards
BETDAQ
John was proactive and very helpful
John was proactive and very helpful. Seat with everything really quickly.
19 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Greig,
It's our pleasure to have resolved your query through our Customer Engagement Executive John. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
Antwoord van BETDAQ
Hi Brian,
Thank you so much for the review and kind words.
Have a great weekend.
Kind regards
BETDAQ
Vicky was great help
Vicky was great help. I really need to get rid of Kroo account linked to my betdaq account. I had a large deposit sent to my Kroo account from a company I dealt with and Kroo wouldn't release the funds until I sent pictures of private invoicing data between myself and the company. They HAD TO GO and Vicky sorted it for my betdaq account
She was great.
18 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Harry,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Best customer support!
As always, the BETDAQ team is on hand to help out when needed. Spoke with John last week to resolve an account suspension issue, and Vicky closed it out today to get me back up and running.
17 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Alexei,
It's our pleasure to have resolved your query through our Customer Engagement Executives John and Vicky. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
The interface keeps freezing can't get…
The interface keeps freezing can't get bet on and you dont knowifvyou have got the bet on or not when its reloading very frustrating . Your cash out button is there but can never cash out when you click it useless really
16 november 2025
Antwoord van BETDAQ
Hi David,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience two-stars. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
Prompt resolution
To date I haven’t had much experience with BETDAQ but my request to take advantage of the 0% commission offer was resolved promptly. So very happy and plan to start using and will review once site has been used for a while.
15 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Brett,
We hope you're enjoying the 0% commission offer, don't hesitate to contact us again.
Have a great weekend.
Many thanks
BETDAQ
Really great customer service from…
Really great customer service from BETDAQ! My issue has been resolved quickly and efficiently! Highly recommend
15 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Holly,
It's always nice to receive positive feedback from our loyal customers.
Have a great weekend.
Many thanks
BETDAQ
Good exchange and support
Been using them for a few years now and never encountered any issues, only needed to contact support once regarding updating some card details, and John was able to resolve it quickly for me. Good service.
15 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Karsh,
It's our pleasure to have resolved your query through our Customer Engagement Executive John. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
Hello I found vicky very helpful today…
Hello I found vicky very helpful today she helped remove my payment card she went through it step by step with me while on the phone it made it very easy to do thanks for your help vicky
13 november 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Harpeet,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
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