Much improved over recent months, and now without a doubt, the new market leader. Their big rival has become a total shambles. Betdaq nearly made the same mistakes, but were quick to understand the c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service is excellent! I did not use the account for long time and I can't deposit or withdraw after log in. Contacted the customer service via email and super fast reply. Usually I prefer li... Toon meer
Bedrijf heeft geantwoord
Quick, easy and friendly. Vicky made the process very simple. I was a customer many years ago and wanted to restart using Betdaq. I could not manage this on the website, but Vicky made it very easy an... Toon meer
Bedrijf heeft geantwoord
I had a problem withdrawing funds because I hadn't used my account in a long time, so I went to Live Chat. I didn't have to wait long or deal with an AI before talking to a real human, which was very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contactgegevens
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ierland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
Houd rekening met het volgende
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always on hand to help
Always on hand to help, and a friendly prompt service
15 juni 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi JTF,
Many thanks for the recent review, we really appreciate the positive feedback. We will pass this on to our Customer Service Team.
Kind regards
BETDAQ
Betdaq still VERY slow reopening inplay…
Betdaq still VERY slow reopening inplay football markets and now my connection via the app keeps dropping out repeatedly every few minutes....but can guarantee they'll say there are no connection issues
12 juni 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Paul,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience two-stars. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
Easy to use site and good customer…
Easy to use site and good customer service from Vicky!
11 juni 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Jacob,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Fast and Easy to deal with helpdesk
3 juni 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi James,
Many thanks for the recent review. We're delighted to receive the positive feedback.
Have a great weekend.
Kind regards
BETDAQ
Super service.
My phone interaction with Vicky of "Betdaq" was absolutely excellent as she handled my query efficently and in a super-friendly, personable manner.She took the trouble to "walk me through"my issue and even rang me back to ensure the matter had been resolved to my full satisfaction. 5 star service indeed !!!
2 juni 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Mr. Fisher,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Amazing customer support on hand
Amazing customer support on hand, and a great exchange with the enhanced specials. BETDAQ Vicky is a legend for what she provides to the Matchedwise group, made BETDAQ a daily used exchange.
27 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Lewis,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Vicky from customer services was very…
Vicky from customer services was very helpful and friendly and sorted everything straight away
26 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Mr. Smith,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Used it for a few weeks and account got…
Used it for a few weeks and account got closed without any reason. I was doing nothing wrong. Very disappointing.
I’ve seen the response to my review, I’ve already spoken to live chat who can’t give me any further information. Really poor service - don’t rely on this company.
26 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi David,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
BY HAVING A PROPER SIZED REPLAY VIDEOS…
BY HAVING A PROPER SIZED REPLAY VIDEOS SCREEN INSTEAD OF A 3" BY 2" SCREEN - ABSOLUTLY CRAP - PLUS THE VIDEOS AUDIO IS STUTTERING - THE VISUAL IS CRASHING AND BLURING -- I HAVE BEEN A MEMBER FOR YEARS AND AM DISSGUSTED BY THE PATHETIC WAY THEY TREAT CUSTOMERS WHO BET REGULARY..
21 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Tony,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience two-stars. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Vicky was super helpfull and very polite
11 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Sarah,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Account reactivation
Was helped through reactivating my account by Vicky in the customer service team. Friendly, responsive and quick to get everything resolved. 5*
10 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Teafortwo,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Website problems...
I've been with Betdaq for a very long time, and I find them generally ok. However, I don't use them anywhere near as much as I'd like to because their website gives me continual problems. It's always locking up and hanging. I've tried several things - including clearing the cache - but nothing works and I generally just go elsewhere.
3 mei 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Philip,
Thanks for the review and feedback. We're disappointed to see you've only rated us three-stars. Can you please contact our Customer Service Team via the live chat or at helpdesk@betdaq.com and we can discuss the matter further.
Kind regards
BETDAQ
Account suspended.
Account suspended.
Spending £1.60 pence per day.
No wonder people go to black market.
Reply from betdaq well that's the rules.
Can't wager price of a coffee
Response will be correct procedure followed by betdaq.
If you can't layoff £1.60 pence per day I don't know why you are a bookmaker
Just type your standard response correct procedure followed
11 september 2025
Review zonder uitnodiging
Antwoord van BETDAQ
Hi John,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience two-stars. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Appauling exchange odds are woeful…
Appauling exchange odds are woeful spread is ridiculous glitchy unreliable garbage and they dont return your complaints AVOID !!!!
26 april 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Stewart,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Dont know why you think Vicky is…
Dont know why you think Vicky is flavour of the month,anything but.Promised to chase something up on my behalf and ring me back,she didnt.Then discovered there was no notes left on my account either.In the 2 years i was a customer,no free bets either!Lying scumbags
24 april 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Dharo,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Needed to update my address and the…
Needed to update my address and the process was seamless. Well done
24 april 2026
Antwoord van BETDAQ
Hi Neil,
We are delighted to hear you had a good customer experience with BETDAQ. Don't hesitate to contact us again.
Many thanks
BETDAQ
First class customer service.
20 april 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Mike,
Thanks a million for taking the time to share your feedback! We’re delighted to hear you were happy with your experience. It’s always great to know our efforts are making a difference. We really appreciate your support and hope to welcome you back again soon.
Kind regards
BETDAQ
Excellent and helpful customer service
20 april 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi T,
Thank you so much for your kind words! We’re really glad to hear you had a positive experience with us. Your feedback means a lot and motivates our team to keep delivering the best possible service. We truly appreciate your support and look forward to serving you again in the future.
Kind regards
BETDAQ
Going the extra mile
I had an important issue regarding my betdaq account. Vicky listened intently and worked with me through trying different methods to resolve. This was over a lengthy period but her professionalism never faltered. Was a pleasure to interact with her
20 april 2026
Review zonder uitnodiging
Antwoord van BETDAQ
Hi Angus,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Never had a problem before
Never had a problem before. Well treated by phone operator when returning
12 april 2026
Antwoord van BETDAQ
Hi Paul,
Thanks for the great review! We really appreciate your support and hope to see you again soon.
Kind regards
BETDAQ
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